5/5
GoogleHad a great experience with Hamptons when moving into a flat in Cheltenham. Ellie, who was dealing with our move, was responsive and lovely and kept us fully updated throughout. We would definitely use Hamptons again, thank you.
Trusted Agent profile · Cheltenham
Hamptons Cheltenham Sales reviews
★★★★★
1,604 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,604 reviews on two platforms, including 167 Google reviews rated 4.8.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotHorrible Customer service and rude…
Horrible Customer service and rude estate agent
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotI've rented for 5 years and recently…
I've rented for 5 years and recently took a house with Hamptons in Marlborough. They have been far the most proffessional and informative. A small concern after moving in was dealt with promptly and efficiently. I heartily recommend them
5/5
TrustpilotDawn always offers a prompt and…
Dawn always offers a prompt and efficient service for Hamptons, when we encounter any issues with our rental apartment. The issues (not that there have been many) are dealt with professionally and in a timely fashion. 5 star service
5/5
TrustpilotProperty management
Property management. Always keeps us up to date. Quick responses.
5/5
GoogleHaving recently sold and purchased through this branch I can recommend them highly. Great communicators, diligent and on the ball. They always pick up the phone, always follow up queries quickly and are always friendly. I'd definitely use Hamptons in Cheltenham again.
5/5
TrustpilotGreat customer service
Perfect service provided by Melanie at the Bath office. Prompt resolution to an internet access issue. Was available and easily contactable during the process.
1/5
TrustpilotNot a care in the world
Not a care in the world - emailed them about a flat in Wimbledon (via Rightmove)... walked past their office, saw them sitting in there chatting and laughing. Received no call back, no email. HOPELESS and obviously not interested at all.
5/5
TrustpilotI have used Hamptons for the last three…
I have used Hamptons for the last three rental houses and cannot rate them highly enough. The whole team are so helpful. communication is excellent and nothing is to much trouble. A thoroughly professional property management company. Thanks all.
5/5
TrustpilotApril K. Her surname (not written here) says it all!👍
April K., senior property manager provided us with really quick responses and follows up everything. I have found it very very easy to deal with her. Very helpful indeed.
5/5
TrustpilotCheerful professionalism
The cheerful professionalism of the Hamptons team is a difficult thing to match. The competition must feel challenged.Rebecca Ellie and Molly each continue to excel and I have no doubt that this team will achieve at the top level.
5/5
TrustpilotReally helpful and kind property manager
Had a very good experience with our property manager, Sarita Sainsbury. She has always been of great assistance, replying very quickly to our inquiries, even after the tenancy has ended. Always pleased with her kind and great service.
4/5
TrustpilotQuality of service
Jennifer Powell provides a very good link between myself and my current tenants.
5/5
GoogleProfessional and timely service when we had a tight move-in deadline. Thanks!
Agent replied · 22 October 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear the Cheltenham team offered a professional service. We look forward to sharing your feedback with the team, thank you again.
5/5
GoogleMany thanks to a professional team who I would whole heartedly recommend.
Agent replied · 22 October 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
5/5
TrustpilotGreat professional service from Gemma…
Great professional service from Gemma Ward at Hamptons. Nothing was to much trouble and her background research to present the most economical solution for the problem was exlemplery.
5/5
TrustpilotCDM has dome the good job with painting
5/5
TrustpilotI have a great experience with…
I have a great experience with Hamptons, whenever I needed it I was promptly attended to by Rebecca Hitchman who was very polite and attentive, responding immediately and sent solutions to all my requests.
5/5
TrustpilotExcellent service
Excellent serviceDelightful to deal withI cannot fault Charlie
5/5
GoogleMyself and my partner have just moved into our new flat in Cheltenham with the help of Ellie! Can't thank her enough for her help, professionalism and quick responses! Highly recommend Hamptons.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotApril Keane provided excellent and…
April Keane provided excellent and outstanding personalized service. She truly demonstrated her care and attention. I would work with her on this service anytime above anyone else.
4/5
TrustpilotApril Keane, Senior Property Manager, Hamptons International
April Keane, our property manager at Hamptons International, tries her best to address the tenant's needs. She is responsive and empathetic and we truly appreciate her professionalism.
5/5
TrustpilotGreat rental service and property mgt…
Great rental service and property mgt service
5/5
TrustpilotGreat service from Samantha H. and team!
During the 3 years of our tenancy, we only had a couple issues - but the communication was fast, and they were always able to fix in a timely manner, even on bank holidays.
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