5/5
TrustpilotVery professional service and…
Very professional service and communication
Trusted Agent profile · Cheltenham
Hamptons Cheltenham Sales reviews
★★★★★
1,606 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,606 reviews on two platforms, including 167 Google reviews rated 4.8.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons and my property manager
Hamptons and my property manager, Amy Goldstein, are both terrific. They are responsive, use excellent repair groups and are a pleasure to work with. I feel we are lucky to have them as our property managers.
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear Amy has been a pleasure to deal with, thank you again.
5/5
TrustpilotFlat Management
Anca Ciobanu does and excellent in managing my flat letting on behalf of Hamptons. She is always very responsive, reliable and provides options for maintenance costs. I am very happy with her work.
4/5
TrustpilotHamptons have been in charge of renting…
Hamptons have been in charge of renting our property in Taplow for the past 3 years. In general the service has been good particularly from Judy in the Maidenhead office. However she has sometimes been let down by the performance of Hamptons accounts department who have not always measured up when using their third party payment service.
5/5
TrustpilotWe have rented through Hamptons many times.
We have rented through Hamptons many times over the years whilst in between selling and buying our next property. They have always been very professional. We are renting now and Jocelyn, our property manager, has always been proactive, helpful and friendly. She keeps us informed when things need sorting out.
5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleHamptons exceeded all my expectations. Their valuation was spot on, the marketing brochure slickly done, and they got the full asking price. Emma Hassey at the Cheltenham branch was brilliantly helpful with what was a complicated transaction. Bravo!
Agent replied · 22 October 2024
It is fantastic to hear that Emma and the team exceeded expectations, we take customer service very seriously and are thrilled to recieve such poistive feedback! I have no doubt the team will be delighted to read your review, thank you again!
5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
5/5
GoogleI’ve had pleasure in dealing with the Property Management team at Cheltenham Dawn Clarke, Rebecca Hitchman and Angela Parn over the past 3 years, friendly, professional and you can really expect the exceptional with this team.
Agent replied · 22 October 2024
Thank you for leaving us a review. We take great pride in our management services and are delighted to receive such positive feedback about the team! Customer service is very imporant to us and we are thrilled to hear the team have provided an exceptional service. Thank you again and here it so another 3 succesful years!
5/5
TrustpilotProfessional and Outstanding are Hamptons
I have today completed on a property with Hamptons Stanmore. Hannah and Syed at their offices have been outstanding from the first viewing to completion. Nothing was too small or big for them to deal with, their communications were outstanding as well their their professional attitude and approach. I would definitely recommend Hamptons to anyone who wants great professional service.
5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
5/5
TrustpilotFirst class, professional service
Can’t fault the service from the team at Stratford on Avon office during our sale. They invested time at the start to get to know our house, which was somewhat individual, did a great job to pre qualify potential buyers and nothing was too much trouble during the completion process. We’re very grateful to Paul, Jacob and Owen.
1/5
TrustpilotCannot get hold of them
Cannot get hold of them, they wont return e mails or calls.....will go elsewhere to purchase a new home !! poor sellers must think no one is interested in their homes
Agent replied · 23 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
4/5
TrustpilotThanks to Riccardo Sapia at Hamptons…
Thanks to Riccardo Sapia at Hamptons for his sensitive and professional approach when selling our house.
5/5
TrustpilotWe had very good service from Hamptons.
We had very good service from Hamptons.Sophie and Sharon presented our property professionally and efficiently.We were kept informed of progress promptly at all stages.Really good tenants were found for us within five days of launch.The proceeding paperwork went smoothly.We can strongly recommend them to prospective landlords.Jenny Smith and Jill Steeden
4/5
TrustpilotAnca managed our rental property in…
Anca managed our rental property in Clapham. She was very attentive and on top of managing the tenants and related issues / requests in a timely manner. Great job Anca !
5/5
GoogleHampton's were excellent at showing me round flats quickly and professionally and found exactly what i needed. Molly especially went the extra mile to make sure i had everything i need in my new place.
Agent replied · 22 October 2024
Thank you for leaving us a review. Hamptons International take customer service very seriously and are delighted to hear you received a 5* service from Molly and the team in Cheltenham. It is particularly great to hear they were able to find a home that fit your exact needs and we hope you have settled in well. Thank you again, we look forward to sharing your review with the team.
5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
5/5
TrustpilotGood experience in general with…
Good experience in general with Hamptons - I have had the pleasure of corresponding with Anca Ciobanu, who is always prompt and will assist with professionalism any issue you may have
5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
5/5
TrustpilotProperty Manager for Hamptons
This is a review for the amazing services we have received while dealing with Katie Tucker, our Hamptons Property Manager for a property rented.She is always courteous in her correspondence, relates feedback timeously and follows-up! A pleasure to deal with someone who is that responsive and competent. She is a great asset to the company.
5/5
TrustpilotRepairs for Hamptons
We've been contractors helping the Hamptons Property Management Team for years and have always been really impressed with their dedication to their landlords and tenants as well as being a friendly bunch! Becks (Rebecca Hitchman) always puts a smile on my face with her calls and impresses me with her attention to detail.
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