Trusted Agent profile · Cheltenham
★★★★★
1,609 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,609 reviews on two platforms, including 167 Google reviews rated 4.8.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotA huge thanks to the lettings team
Sharon, Sophie, Lottie and Alison have been extremely supportive and helpful over the last few months. They have guided, advised and supported me about prospective tenants. Their calm and helpful manner helped me enormously when making decisions, and I am very pleased with the final outcome and tenancy we’ve agreed. I can’t thank the team enough.
5/5
TrustpilotAnca has been an amazing property…
Anca has been an amazing property manager. She always responds ASAP and communication has been really good!
5/5
TrustpilotHelpful, responsive and transparent!
Eloise has been our contact at Hamptons for the past 3 years and she has always been very helpful and responsive. We've always had transparency, all the way through the deposit return process and I'd definitely recommend working with her and Hamptons as a whole.
5/5
TrustpilotI purchased a apartment in bushey ,the…
I purchased a apartment in bushey ,the developers Consero.there was a delay in moving because of covid and brexit,the girls who work for Hamptons were amazing they went further to help in any way,which was so not there job,you would really think they worked for conserio.I have been in for 4 months,and they are still helping in every way they go over and beyond to help always with a smile,I will miss them when they go to another site.Hamptons should be very proud of these girls.
4/5
TrustpilotMy new property Manager Ms Eunice Olagbegi
I am living in Hong Kong. All the property management are depends on the property manager, I found that the New Estate Manager is very helpful. Quick response and communicate with me and the tenant.
1/5
TrustpilotDO NOT USE RICHMOND HAMPTONS
DO NOT USE RICHMOND HAMPTONS. DAMIAN WASTED 2 AND HALF HOURS OF MINE AND MY PARTNERS TIME AND COST US MONEY TO JUST NOT SHOW UP FOR AN APPOINTMENT. WHEN WE FINALLY SPOKE TO HIM HE TOLD ME ONE EXCUSE AND MY PARTNER ANOTHER. AVOID AT ALL COSTS AS THEY WILL MAJORLY WASTE YOUR TIME AND MONEY. AND AVOID DAMIAN AT ALL COSTS.
Thank you for taking the time to provide us with your feedback. We understand a viewing on Saturday was cancelled and do appreciate this must have been frustrating for you and your partner. We are pleased to see however that Damian acted as swiftly as possible to make sure you were both made aware and immediately apologised for any inconvenience caused. Whilst the reasons for the cancellation were unfortunately outside of our control, we do recognise this would have been disappointing and would like to assure you that it would never be our intention to leave our customers feeling this way. We do however note the communications sent to Damian on Saturday and would like make it clear that whilst we absolutely understand the frustration and inconvenience you encountered, we will not tolerate any abusive or aggressive behaviour towards our staff.
5/5
TrustpilotA query
My recent phone call to Hamptons was promptly answered. The query I had was dealt with in a professional manner. Which is not a surprise as all my queries and issues regarding the property I’m renting are resolved quickly and with positive outcome. Super helpful team!
5/5
TrustpilotMy experience with Hamptons & Melanie Hudson
My experience with Hamptons from 2017 till this moment was very great. Also, I'd like to express my highly appreciation to Ms. Melanie Hudson for her immediate action and solve an important issue with my flat's electricity and many other issues with her quick response. Also, I've been communicated with Melanie for a long time, and she showed me her professionalism and elegance.
Thank you for leaving us a review, it is wonderful to receive such wonderful feedback about Melanie, we look forward to sharing this with her.
5/5
GoogleThe whole team made the rental experience a piece of cake. All very simple and everything explained clearly. Once moved in the support continued particularly from Rebecca Hitchman and it’s nice to feel that you are valued. The only repair to be done was completed to a high standard and in double quick time. Hampton’s Property Management are highly recommended. I would advise you to expect the exceptional.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Rebecca has had such a positive impact on your experience with us! Our management services are something we a very proud of and we look forward to sharing your review with the team. Thank you again!
5/5
TrustpilotGreat experience with Hamptons,very…
Great experience with Hamptons,very professional and helpful.
5/5
GoogleSuperb service and lovely people to deal with, especially Lesley Nunn. They got the job done with necessary patience and persistence when required. The fee was a % chunk but every £ was well deserved. HIGHLY RECOMMENED.
5/5
GoogleGreat service from the team at Hamptons for our rented property. From finding a tenant with Justin & Abi & completing all the necessary documentation to the property maintenance by Dawn
Thank you for the great feedback Rich. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Cheltenham was exceptional. The team will be pleased to read your review!
5/5
GoogleRebecca Hitchman of Hamptons in Cheltenham Rebecca has managed the property management of our let in a smooth efficient and professional manner, together with the team in Cheltenham. If you are considering to use Rebecca and her team expect the exceptional for service, as that’s what you will get. Nigel Curry
5/5
GoogleOur move this year was the most stressful we've ever been through for various reasons, but right from the first, the people at Hamptons worked so professionally that they inspired in us a much-needed feeling of confidence. They were always there when we needed them, and even now I feel that our tenancy is in very good hands. Very highly recommended, and you can expect the exceptional!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that the team have been so helpful during your experience with us! We take great pride in our people and are particularly pleased to read that you feel you are in capable hands. Thank you again, we hope you are enjoying your new home!
5/5
TrustpilotExcellent service and support in successfully achieving a sale
The Hamptons team in Caterham (Philip, Claire and Denise dealt with us) were very helpful in facilitating our house sale. We appreciated the way that they were able to identify a prospective purchaser so quickly, before the house went on the market, and we were very grateful to them for their involvement and support, not least when our initial attempt to purchase another property fell through. They helped our purchasers to stay with us while we found somewhere else. On the basis of our experience we would be happy to recommend Hamptons to anyone looking to sell their house.
5/5
TrustpilotI contacted Charlotte on line to report a leaking washing machine.
I contacted Charlotte on line to report a leaking washing machine. I received a reply advising that she had arranged for an engineer who contacted me that night and we arranged for him to visit the next day. He arrived on time and diagnosed the fault and luckily carried a spare on his van. All in all very good service and no mess.
4/5
TrustpilotVery good service
Sharon was always very present, quick to answer and really kind. We really appreciate all her work and effort.
5/5
TrustpilotGreat experience
Patryk Lehmann is a great person really professional hope he will remain our Property Manager
1/5
TrustpilotWARNING
WARNING: As a Landlord I will AVOID Hamptons like the plague from now on. They have totally botched up getting a deposit towards thousands in damage their tenant caused, ignored instructions and avoid answering the most simple questions we ask about getting £££ rent we are owed in arrears back. A costly mistake using Hamptons and a real headache.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotDiligent Staff
We sold our property through the Stanmore Branch. All of the team under Darren were polite, diligent and hardworking. There was no unnecessary pressure and they were in constant contact. Once we sold our property Josh was particularly tenacious ensuring everything went to plan.
5/5
TrustpilotSelling our home
Selling our home with Hamptons was so smooth and easy. They got it on the market so quickly and Owen Sawford was great at keeping us updated and pushing everyone in the chain when needed. Thank you so much!
5/5
TrustpilotPatryk is extremely attentive and…
Patryk is extremely attentive and helpful and goes the extra mile. Refreshing for this industry!
1/5
TrustpilotA company in decline
A company in decline. Once good, now dismal. As a landlord I'm better off with Google than dealing with their property management team. My local lettings team has changed out completely and are now ringing me to ask if they can market a property they have already had on their books for a number of years. Amateur hour.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotTrustworthy and highly competent.
We live in another country so we are fully reliant on Mandy D-Orta at Hamptons for everything to do with our property. This takes a great deal of trust in the team supporting us and she has been incredibly responsive, competent and she has gone out of her way to support us. Our home is over 100 years old so it takes extra care and they have never let us down. We would recommend their services highly.
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