Every review we hold for the CHELTENHAM office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNotice how all the positive reviews are purely home-owners?
This is because the lettings side of Ewemove Cheltenham is a classic reactive, bare-minimum letting service who suppress the problems of their tenants like dirty, unloved children that get hidden in the basement when their home-seller/buyer friends come round.
- Ewemove Cheltenham won't undertake preventative measures, then get pissed when a serious issue occurs. As a landlord, take this as a warning for the long-term condition of your property, and the money you will be spending due to this short-sighted methodology. As a tenant, you need to keep a timeline of this behaviour from the start to protect yourself from any breaches of your renting rights.
- Ewemove Cheltenham won't repaint despite being a loyal, low-maintenance tenant for many years, but also won't let you repaint yourself.
- The branch director gets pissed when you call their work mobile, yet has made their work mobile number available to tenants.
And the one positive - some of the office staff are very polite.
Harry · 7 December 2024
Agent replied · 23 November 2024
Dear Harry, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experiences and take your concerns seriously. We strive for excellence in servicing both homeowners and tenants and regret any instance where we fall short. Please rest assured that we are actively looking into the points you've raised to enhance our letting services. We value all our clients. Please can you contact the office on 01242 653 653 or by emailing cheltenham@ewemove.com so we can investigate your complaint further?
★★★★★ 5/5
GoogleJames was super friendly and helpful, he was able to answer all the questions we had regarding the property and even gave us an overview of the surrounding area. So far my interactions with EweMove has been entirely positive, they’ve been very swift on communication and the process of applying for tenancy was very easy to complete in comparison to other letting agents I’ve dealt with. Would definitely recommend them from a tenant’s perspective!
Laura · 31 May 2024
Agent replied · 31 May 2026
Thank you for such a fantastic 5 star review of our estate agents Laura - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best.
★★★★★ 5/5
GoogleWhat a great agent to have on your side. A big thank you to James in chandler's Ford. He was amazing! Always there to answer questions and sort out little hiccups on the way. Selling a house is stressful but James made the process more bearable! Thank you so much James for all you help and guidance.
All the best, Suzanne.
Suzanne · 31 May 2024
Agent replied · 31 May 2026
Thank you from all the team for your 5 Star Review Suzanne, it's been our pleasure assisting you with your move.
★★★★★ 5/5
GoogleWe have been successfully dealing with EweMove now for over three years - Its great having such a personal approach when dealing with something which can be a minefield - Dan has been very knowledgeable and has got us some excellent tenants - This coupled with an excellent management service, we really don't have to worry about anything with our property - We have recommended Dan & Ewemove to other friends of ours who have also had the same experience - Definitely 5 stars from us
Nic · 30 September 2022
Agent replied · 20 February 2024
Nic thank you and thank you for referring your family and friends as well.
★★★★★ 5/5
GoogleJames White is so helpful and knowledgeable. He has really gone out of his way to help us secure a property we were looking to buy, even though he was not getting any benefit from this. I couldn't recommend James and the team at Ewe Move more highly.
Rachel · 31 May 2024
Agent replied · 31 May 2026
Thank you from all the team for your 5 Star Review Rachel, it's been our pleasure assisting you. We wish you all the best in the future.
★★★★★ 5/5
GoogleJames and his team have been so helpful with moving my property over to their letting services. They took all the annoying jobs away, keep in great contact, are very easy to talk to and provide lots of details on their inspection docs. …
Lou · 31 May 2024
Agent replied · 31 May 2026
A huge thank you from all the team, it's our pleasure assisting you. Thank you so much for sharing your experience of our letting services.
★★★★★ 5/5
GoogleGreat experience from start to finish with two properties. Dan found a great tenant within days of the flat and the house going to the market. I have found Dan to be approachable, friendly and very efficient. I love that he personally does everything from the viewings to the move in inspection, allowing him to get to know the tenant before moving them in. Great photo's and a floorplan were also included, have recommended Dan to others and will always use from now on!
Michelle · 30 September 2023
★★★★★ 5/5
GoogleJames White was very helpful and knowledgeable. He went above and beyond the call of duty he made you feel at ease, he's one of the best estate agent personnel I've come across.
Chris · 31 May 2024
Agent replied · 31 May 2026
We really appreciate you taking the time to share your experience with others and we wish you all the very best, Chris.
★★★★★ 5/5
GoogleCustomer care from James at Ewemove has been a smooth experience from offer to completion. We had a particularly complicated case and James helped us through with transparency and clarified any uncertain terms every step of the way which helped us feel more confident and informed when going through our first house buying process. We have felt able to ask questions at any time of day and responsiveness has been rapid yet thorough. Highly recommend.
Thomas · 31 May 2024
Agent replied · 31 May 2026
Thank you for such a fantastic 5 star review of our estate agents Thomas - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best.
★★★★★ 5/5
GoogleThis was a difficult sale but I have nothing but praise for James who was on the ball at every turn. James always came back to me quickly and always went out-of his way to find out answers to queries. First class service and highly recommended
Chris · 31 May 2025
Agent replied · 31 May 2026
Thank you Chris for your very generous feedback. It was a pleasure to provide and be recognised for the service we provide. We wish you well in the future and you know where we are should you need our service again. Best wishes,
★★★★★ 5/5
GoogleAs a landlord, Dan and the team at Ewemove are a key part of my business. Everything they do is top notch from marketing to selection, with excellent communication throughout. I don’t hesitate to recommend these guys
James · 25 April 2023
Agent replied · 20 February 2024
Thank you James. It's always a pleasure working with you. Never a dull moment and always a smile :)
★★★★★ 5/5
GoogleThank you James for helping along our purchase, looking forward to seeing you Friday for completion.
Dan · 31 May 2024
Agent replied · 31 May 2026
Thanks for awarding us 5 stars, we appreciate you taking time out of your day to review our business, Dan.
★★★★★ 4/5
GoogleEven though we decided not to purchase James was very helpful and informative, thank you.
Steve · 31 May 2024
Agent replied · 31 May 2026
Thank you Steve, we’re delighted you were pleased with our service. I hope you’re settling in nicely at your new home.
★★★★★ 5/5
GoogleVery please with the experience as a buyer.
James was brilliant! Thank you 😊 …
Lili · 31 May 2024
Agent replied · 31 May 2026
Thank you from all the team for your 5 star review, Lili. We really appreciate you taking time out of your day to leave us the positive feedback.
★★★★★ 1/5
GoogleTo any one wishing to let through this company I would really consider thinking twice as when we first moved in all seemed ok but then things started to full apart and that’s when it all became no boiler for at least two months
Electrics getting wet to to a roof leak which was left months and we lost belongs and mr Jones literally said to me well you don’t need that room , even no we pay for it.
Then the extractor fans never worked so then the water started coming through then and been months sorting that out been a fight after a fight. The fire brigade has to turn of lights etc and fuse box to stop and issue as the kitchen one did smoulder have proff and reports..
Stuart · 30 September 2022
Agent replied · 26 June 2024
Dear Mr Moore, thank you for your review of W.H Horsley & Co Ltd T/A Ewemove Cheltenham & Bishops Cleeve. The landlord and owner of the property is fully aware of the reported maintenance issues which have all been fixed according to our records.
If you are disputing that the reported repairs have not been completed then please contact your managing agent for an update.
★★★★★ 5/5
GoogleEwe Move, and more specifically Dan Jones, were great to work with for the recent sale of our property. Dan kept us informed of everything going on at all stages of the process, guided us through each step and kept everyone on track to have the process completed as quickly as possible. He made it clear that he wasn't just interested in making the sale, but that we were comfortable with how everything was progressing and on multiple occasions chased the right people when things appeared to be getting delayed. All in all a terrific experience!
We will definitely work with Dan again when we look to buy or sell in the future.
Momin · 30 September 2018
★★★★★ 5/5
GoogleI'm a firtst time buyer and Dan was one the first agents I dealt with. He was very quick to respond to my enquiry, helpful and friendly throughout the viewing process.
Kelli · 13 March 2022
Agent replied · 13 June 2024
Hi Kelli, thank you for the kind words and we hope its not long before you find your first home. All the very best. Dan
★★★★★ 5/5
GoogleWe sold our house through James and honestly couldn’t have asked for a better experience. He was our one point of contact from start to finish, always available, straightforward, and kept us in the loop the whole way through. Would definitely recommend working with him.
Dee · 31 August 2025
★★★★★ 5/5
GoogleDan Jones from Cheltenham EweMove was brilliant he worked really hard throughout the sale of my property and kept me fully informed at every stage. I was extremely confident in the work he was doing and was more than happy to fully trust Dan to deliver on a good sale. Thanks very much Dan and i would recommend you to anyone looking at selling, buying or renting a property.
Stu · 30 September 2018
★★★★★ 5/5
GoogleMartin was excellent, went smoothly all the way through. Can’t recommend him enough.
Sharyn · 31 May 2023
Agent replied · 31 May 2026
Thank you for leaving us such a wonderful review. We are thrilled that you had a great experience
★★★★★ 5/5
GoogleI'm a little late in making this review as Dan sold our flat many months ago. He was fab, in fact he sold it twice as the first chain broke down. I had reservations about going with a smaller outfit than a larger estate agent but we got the same service and saved on fees. Thank you very much Dan.
Debbie · 13 March 2021
★★★★★ 5/5
GoogleFlawless experience, attention to detail and personal touch was of the highest quality throughout. Highly recommended
Dom · 31 May 2025
Agent replied · 31 May 2026
Hi Dom. Thank you for your brilliant feedback. We really appreciate you taking the time to write us such a glowing review. Best wishes,
★★★★★ 5/5
GoogleI had a lovely man called James show me around my flat. He was extremely helpful and informative and I have received nothing less than exceptional service and communication since. I would highly recommend 😊 …
Tara · 31 May 2024
Agent replied · 31 May 2026
Thank you Tara, we’re delighted you were pleased with our service. I hope you’re all settling in nicely at your new home.
★★★★★ 5/5
GoogleThis was my first experience getting a place of my own and I couldn’t have asked for better support, very kind and helpful every step of the way!
Emily · 31 May 2024
Agent replied · 31 May 2026
Thank you from all the team for your 5 Star Review Emily, it's been our pleasure assisting you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
