William H Brown Chelmsford reviews

★★★★★ 5/5

Google

I cannot recommend Aki Suthkar highly enough. Over the past year, he has successfully arranged two buy-to-let mortgages and one residential mortgage for us, and throughout the entire process his expertise, responsiveness, and attention to detail has been exceptional. What really sets him apart is his strategic approach. He didn’t just secure mortgages but built a long-term plan around my property goals. His guidance on structuring deals to make the most of the lifetime fee across multiple mortgages was invaluable, ultimately saving us a significant amount of money. He also kept a close eye on rate changes and acted quickly when opportunities arose, ensuring I locked in competitive deals at the right time. Communication was consistently clear and proactive. We were always kept informed, and any questions we had were answered promptly and thoroughly. Even when navigating more complex aspects of buy-to-let lending, he made everything straightforward and stress-free. It’s rare to find someone who combines deep market knowledge with such a genuinely client-focused approach. If you’re looking for a mortgage broker who goes above and beyond, not just for one transaction, but to support your broader financial strategy, I wouldn’t hesitate to recommend Aki.

Rajendra · 26 March 2026

★★★★★ 5/5

Google

This was our first move so to be honest I didn’t know what an estate agent did. I thought a couple of photos and await the phone to ring. I was wrong. From the start Archie was excellent at getting people through the door to view the property. He could let people in but I chose to show people around. We did have a buyer pull out but Archie and the team worked hard to get us more viewings. After 6 weeks on the market we accepted an offer for the second time and that one has taken us through to completion. Once an offer was accepted Charlotte took over to do a lot of chasing to keep the wheels moving. Keeping contact with the buyer to make sure they are on top of their paperwork and also chasing solicitors to kick them into gear… and boy did one solicitor in the chain need someone hounding them. They are definitely worth the money and earned it. Thanks for all your help. :)

Mark · 26 March 2026

★★★★★ 5/5

Google

From my first enquiry through to the keys handover the whole team just wanted to help in any way they could. Particular shout out to Charlotte who always kept me informed, in fact got most of the ongoing sale information from her. She played her part in making an always stressful situation (home buying) as stress free as it could possibly be.

Ray · 9 April 2026

★★★★★ 5/5

Google

Have had a really good experience with the team, especially Charlotte. She was extreamly helpful and was always keeping me and my partner updated on what was going with the selling of our property. Would strongly recommend to use William H Brown to anyone who is buying or selling a property.

Alex · 26 March 2026

★★★★★ 5/5

Google

A huge thank you to Charlotte and the rest of the team at William H Brown for their help during my recent move. Always a stressful time, made much easier by their kindness and help in answering queries and liaising with the solicitors and sellers. Highly recommended.

Lucy · 16 March 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I had a great experience selling my flat with Charlotte and her team. Charlotte was excellent throughout, always approachable, responsive, and clear in her communication. Her advice on pricing and marketing was well judged, and they …

Hannah · 16 March 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with William H Brown in Chelmsford as buyers, and we couldn't be more satisfied with the experience. From start to finish, Charlotte's team, including Mason and Emma, were consistently attentive and professional, making what could have been a stressful process much more manageable. One of the standout aspects of our experience was Charlotte's handling of a particularly difficult bottom chain buyer. Despite the challenges, Charlotte's perseverance and expertise ensured that the process moved forward. Her ability to navigate these complexities was truly impressive. The process was lengthy, but throughout it all, Charlotte and her team were always reachable. They ensured clear communication across all parties involved, which was crucial in keeping everything on track. Their dedication to keeping us informed and addressing any concerns promptly made a significant difference. We highly recommend the services of William H Brown in Chelmsford. If you're looking for a team that is professional, attentive, and committed to their clients, look no further. Thank you, Charlotte, Mason, and Emma, for your outstanding service and Merry Christmas! Ricardo

Ricardo · 26 December 2024

★★★★★ 5/5

Google

We both sold and bought through this branch. Charlotte and the team were great from start to finish. In spite of some set backs with our sale we always felt supported and were …

James · 16 February 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Starting the process with Archie and team has been perfect so far. Nice clear communication and always happy to take multiple calls and questions from us. Not once have we been made to feel like we can’t go to them and ask a question or a help us with anything we want to know. Really efficient team! Looking forward to completing and continuing the journey with the team to the end. Thanks all!

Freddie · 3 December 2024

★★★★★ 5/5

Google

Both Mason Hiatt & Charlotte Atkinson were a pleasure to deal with on our recent house sale. We hadn’t sold a property in excess of 30 years so the process was at first daunting but Mason took us through the process which reassured us. We had a few niggles from the buyer’s Solicitor but Mason resolved the issues and we completed on the due date. Would highly recommend Mason and Charlotte.

Margaret · 13 September 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

My partner and I purchased a property via William H Brown and used the mortgage adviser aswell for a property in great baddow. I thought Charlotte and Aki where excellent and I honestly cant fault the work and time put into getting the sale and mortgage sorted out, I definitely would use them again in the future. Excellent work by the whole team who are very friendly and accommodating.

Emily · 16 March 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Big thank you to Charlotte for your help , patience and your understanding of my situation . I can highly recommend Charlotte she is a wealth of knowledge in the housing market , goes above and beyond to help , shows utmost care and attention and really makes you feel important at what is one of the most important and very stressful times In your life . Big thank you Charlotte William H Brown are lucky to have you working for them ⭐️⭐️⭐️⭐️⭐️

Melanie · 17 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

My partner and I are first-time buyers and have just completed on our first home in Galleywood. We’re really pleased with the service provided by Charlotte and her team at William H Brown from start to finish. They were always available when we needed support, answering our calls promptly and offering helpful advice throughout. Charlotte regularly liaised with our solicitor to help take the pressure off us, which made the whole process far less daunting. As first-time buyers, that support meant a lot. We’re very happy with the service and are grateful to everyone who helped us along the way, thank you!

Molly · 8 April 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Absolutely fantastic staff at William H Brown! Especially Holly Gobell, Charlotte Atkinson and Mason were incredibly helpful throughout the entire buying process, offering expert advice and guidance every step of the way. Their professionalism and knowledge made the experience smooth and stress-free. Highly recommend their services! The only thing missed out on was a New Home welcome kit.. lol just kidding. Once again Thank you So much Guys..

Jobin · 10 May 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026