Strutt and Parker reviews in Chelmsford

★★★★★ 1/5

Trustpilot

Poor customer service and failure to…

Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.

Monty · 12 April 2021

★★★★★ 5/5

Google

The level of professionalism, market knowledge and advice was exactly what we needed and received from John Seward at Strutt & Parker for what was a unique property that resulted in a quick and successful sale and more importantly a happy client.

Simon · 15 March 2025

★★★★★ 5/5

Trustpilot

Excellent, personal service

Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.

Ciara · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service from Gina

I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent

Matt · 31 March 2021

★★★★★ 5/5

Google

First class service. John and his colleagues provided exemplary customer service, it was obvious that, compared to other agents involved in our 'chain', Strutt and Parker really do care about customer service. I can't recommend them highly enough.

Dermot · 5 April 2025

★★★★★ 5/5

Trustpilot

Lockdown sale

We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.

David · 18 January 2021

★★★★★ 5/5

Trustpilot

First rate service

Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly

Mark · 8 January 2022

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!

Hattie · 5 August 2021

★★★★★ 5/5

Google

Fantastic service and support throughout our house purchase. We couldn't have asked for more from Mark and John to make the whole process as possibles at possible.

Chris · 16 April 2024

★★★★★ 5/5

Google

The team at Strutt and Parker led by John Seward did a fantastic job for us selling our house going the extra length to deliver a bespoke, knowledgable and always friendly service. Absolutely top class

Yan · 16 April 2025

★★★★★ 5/5

Trustpilot

Shannon Flanagan is a star!

Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!

Kevin · 19 October 2020

★★★★★ 5/5

Trustpilot

A purchaser's view

I recently bought an apartment. Strutt and Parker were agents for the vendor. I found them courteous and invariably helpful. I felt able to trust what they told me, so the unavoidable stresses of moving home were kept to a minimum.

Geoffrey · 6 March 2021

★★★★★ 1/5

Trustpilot

Not responding since we left the flat. Not returning the deposit

After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.

Julien · 3 August 2022

★★★★★ 5/5

Trustpilot

From the moment we met Sarah and some…

From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.

Becky · 19 April 2022

★★★★★ 5/5

Trustpilot

Gina Simpson has been a fantastic…

Gina Simpson has been a fantastic Estate Agent who was diligent and looked after us throughout the process of purchase of property and understood our deadlines and needs. This was a great experience for us.

Mehdi · 25 September 2021

★★★★★ 5/5

Trustpilot

I recently had to decide which estate…

I recently had to decide which estate agent we would use to sell our 20 acre Farm in Ewhurst.I had lived on the farm for over 15 years, and had converted the farm outbuildings into affordable units for letting.We eventually chose Strutt and Parker, and right from the word go, Ken Roberts advised us to split the farm into four separate units, so that prospective buyers could either buy the whole farm or the separate units.Splitting one title into four separate titles is a lot of work. We made good use of Strutt and Parker's mapping team who are land registry approved.This made getting drawings a simple task.We also used the amazing team at Strutt and Parker to produce a brochure showing the four separate units, which once published on the web sites caused a massive response, such that we were getting in excess of twelve viewings per day.We were looked after by an experience team of property sales negotiators who handled all the viewings and dealt with the prospective purchasers.Thanks go to Nadia, Pippa, Holly, Sarah-Jane, Debra,Stephanie and in particular to Jackie who has a special relationship with the solicitors acting for both the seller and the purchaser.Working together the team at Strutt and Parker, sold all four lots and dealt with lots of tricky questions to achieve total farm sold for the price they thought they could achieve from the outset. I would not hesitate to use Strutt and Parker again.Ian Mills

Ian · 25 February 2022

★★★★★ 5/5

Trustpilot

I would give Victoria six stars if I…

I would give Victoria six stars if I could. She was amazing in every aspect of her role in this transaction. She found me a ’unicorn’ of a buyer and treated both parties with the utmost respect and professionalism.

SARAH-JANE · 20 December 2024

★★★★★ 1/5

Google

Absolutely useless haven’t got a clue how to run a business tried buying two properties 7 months ago for asking price, messed me around for around a month told us it’s sold to someone else after saying it’s going to be ours etc etc and guess what there still for sale back on market !!!!

Tony · 22 June 2020

★★★★★ 5/5

Google

The team at Strutt and Parker were great - they handled our sale, finding us a buyer within a month, and also handled our purchase too, they were professional and helpful and we would recommend them to anyone else.

Victoria · 22 June 2020

★★★★★ 5/5

Trustpilot

Gerrards Cross Lettings Team ......First Class

Thank you Charlotte and team for your professionalism speed and top quality service in helping me relet our apartment in GXAlways a pleasure to deal with your team as you take the hassle out of the process

J · 21 October 2020

★★★★★ 5/5

Trustpilot

Professional and efficient

Very good, personal service. We chose Strutt and Parker because of their large data base and the virtual viewing quality of their videos. Everything went smoothly and we will chose them again in the future.

Ann · 14 February 2021

★★★★★ 1/5

Trustpilot

This agents refuse to take me off their…

This agents refuse to take me off their database, they keep sending me information on available listing like every day. this pollutes my mailbox and frustrates me, I had written to them many time to stop and used UNSUBSCRIBE feature nothing works so far. I just like to share this so others are aware.

Elena · 1 March 2024

★★★★★ 5/5

Trustpilot

Great service from start to…

Great service from start to finish....Adrian and the team really take as much of the stress away as they can.. the most relaxing sale I have done so far..thoroughly recommend Adrian and the lewes team

Lynne · 11 November 2020

★★★★★ 4/5

Google

We sold our house through Strutt & Parker. Due to Covid restrictions we conducted the viewings ourselves which saved the agent time, but was not reflected in commission charged, and initially we felt that communication could have been better; it improved when it was agreed that we would deal solely with one member of staff. Where Strutt & Parker excelled was in following up the chain both above and below us once we had accepted an offer. The whole process to completion took over 5 months and would have been even more stressful without John Seward's dogged determination to keep things on track. Communication in this context was very good.PositiveResponsiveness, Professionalism

Richard · 22 June 2021