Trusted Agent profile · Chelmsford
★★★★★
1,938 reviews across 2 platforms
Victoria Road South, Chelmsford, CM1 1BT, CM1 1BT
Part of Savills, see every office.
Savills's office in Chelmsford, at Victoria Road South, is rated 4.2 out of 5 across 1,938 reviews on two platforms, including 123 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Chelmsford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotSam Ing
Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.
We are so pleased that everything worked out successfully for you, Lachlan. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotJen was absolutely brilliant
Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts
Thank you, Emily. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, Jen
5/5
TrustpilotI was happy with the service from…
I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.
Thank you, really appreciate the kind feedback and hope you're happy in your new home!Regards,Aziz
1/5
TrustpilotManager Cynthia Javori
Absolutely terrible experience with this company and manager (Cynthia javori)
We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotAmazing management
Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.
Thank you so much for your review, Suzan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotI recently had the unfortunate…
I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.
Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
5/5
GoogleIn an era where Estate Agents receive a bad reputation, Savills have been a complete breath of fresh air. The initial valuation survey of my property was completed by Karl who was professional throughout and offered some sound advice. The supply chain they used for the EPC and production of marketing materials and drawings were equally proficient too. Amar Ashton arranged all of the viewings and the property was sold within the first couple of days of viewings. In my experience, the next stage is where most agents fail; keeping clients up to date with progress. Ashton was proactive and continued to feedback all information in a timely manner. Without doubt, this was the smoothest and dare I say it 'pleasurable' house selling process I have ever experienced. I would not hesitate to use Savills again in future property transactions and recommend them to everybody!
5/5
GoogleEmma from the Chelmsford office has been fantastic from the first meeting we had when we viewed a new build home. She clearly knew the market and the area to give us the best guidance to put in a successful offer on our new home. The building site was very restricted for additional viewings, but Emma was very cooperative for us to gain access, and for trades to arrange dates with her to measure up. Invaluable for us to have a successful and easy move. Thank you Emma, you really did make the difference to our purchase.PositiveResponsiveness, Professionalism
5/5
GoogleVery efficient and personalised service. Time to market, including the excellent photography and video, was extremely fast which we were impressed by as it helped to secure a sale within a day of listing. We interacted with 4 people at the office with a dedicated contact after the house was under offer which made all the difference. Local knowledge was exceptional and we felt that we were in good hands. For these reasons we rate Phaedra and her team 5 stars and would recommend Savills.
5/5
GoogleAn estate agent has many roles. One is to market a property and the other is to ensure an offer is received reaches completion. Savills produced excellent aerial shots of the property we purchased which was beneficial. What impressed us the most was when the incompetent agent we were selling through got things so badly wrong, it was Phoebe Lewis at the Chelmsford office that kept things on track. Time after time our own agent would give misleading information but Phoebe calmed troubled waters. That`s the true value of a good agent. We will not hesitate to choose Savills to market our property when we move again. They are professional from start to finish , highly recommended. Roy and Karen Mitchell The Manor House Felsted
5/5
GoogleI recently put my house up for sale. Karl was professional and responsive form the outset. Photos and EPC all organised really smoothly and the viewings managed by the team with professionalism. I had brilliant feedback on every single person that came to view the property - I knew that they had genuinely followed up with each person. Having been on the buying end on other transactions with other agents i know that this is not typical. I would have absolutely no hesitation in recommending Savills. They sold my property in a week and I didn't go for the highest offer based on their advice which I fully trusted.
5/5
GoogleKarl & Parvinder were our main contacts at Savills. They have been a great help in the sale of our bungalow,we had great communication with them at all the times. Definitely deserve a 5 Star rating.
Dear Peter Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
5/5
TrustpilotSue T at Saville,professional support always
I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue
Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue
4/5
TrustpilotGood service during our tenancy
Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.
5/5
TrustpilotBrilliant customer service
Rented from Savills for about a year - felt really looked after by the staff. Vivian in particular was always on hand to address any problems and made sure issues got resolved quickly - an asset to Savills
5/5
GoogleOur experience with Savills, and more importantly our estate agent Luke C was more than we could have asked for. He was transparent, accessible, and genuinely interested in ensuring we had a seamless experience. I rarely, if ever, leave reviews but I felt it was absolutely warranted in this case as we couldn’t have been happier with the service we received. Highly, highly recommend!
2/5
TrustpilotVery Average At Best.
My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.
Hi Simon, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience.
Thank you for raising this, we can assure you we are looking into this as a matter of importance, following our email exchange this morning (11/06/26).
1/5
TrustpilotPoor communication and lack of urgency to respond to queries
Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!
We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
5/5
TrustpilotPrompt action when our boiler was…
Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!
Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
5/5
GoogleSavills Chelmsford have been involved in selling our property. It is a large detached cottage style property sitting in just over 1 acre of land in the Braintree area. The service offered and undertaken has been first class from start to finish. We have found them to be extremely professional and friendly nothing is too much trouble. . Many thanks go to Karl and Pavinder
Dear Dennis Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Eastern Region
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Chelmsford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
