Connells Chelmsford reviews

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Google

Getting the mortgage now days is not easy I am very happy with the hard work Christopher Smith put in to get my mortgage I can’t fault Chris is the best on advice to secure my mortgage offer I would recommend Chris very highly, he picked the phone every time if I needed anything , in the nutshell very happy with service I recommend connels 100%

Lulzim · 10 October 2024

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

Chris was excellent with helping me with my mortgage, I’m a first time buyer I didn’t really know how it all worked, but Chris was really good, he explained everything, anything I didn’t understand he explained how it works, nothing was to much trouble any questions I had he answered or found out for me, he found the best rate he could for me witch allowed me to have more money to do some work on the property I wanted to buy, he always answered the phone, his friendly and was always willing to help I would definitely recommend Chris to any one

Michael · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

Have been in touch with agent Zac since April 2026 re my sale . He has always been informative and explained things in in plain language. And he is very friendly and polite. Would certainly recommend him and his company.

Peter · 10 August 2026

★★★★★ 3/5

Google

Connell's did their best and managed to sell my property. Jack B was very helpful, and I would commend him for smoothing over various pinch points with his expertise and finally getting the sale over the line as they say. So kudos to Jack. I do feel a rebalancing of admin personnel would empower the office and unburden senior staff to focus on their core strengths,to the benefit of the business.I wish you all the best. Thank you.

Harvey · 23 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Google

Thank you to all the staff at connells chelmsford for helping us getting our first property. They have been helpful from start Finnish. Also a big thank you to Chris finding the best deal we can find with our mortgage and making it a easy process all the best Ciaran & Sabrina

Charles · 10 October 2024

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

I had an excellent experience working with Christopher Smith for my mortgage. He provided clear, concise advice, ensuring I understood every step of the process. His expertise and professionalism made securing my mortgage smooth and stress-free. I highly recommend Christopher Smith for anyone seeking reliable and knowledgeable financial guidance.

Claudia · 10 October 2024

★★★★★ 1/5

Google

“I had a very disappointing experience with this estate agent. Communication was poor from the start, with emails and calls often going unanswered. When I finally did get a response, the information provided was incomplete and misleading. They promised to follow up on certain issues, but nothing ever came of it. Additionally, the property was not as described, and I felt misled during the entire process. I would not recommend this agency to anyone looking for professional service or transparency.

Mony · 22 April 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Google

If you are looking to sell your house in Chelmsford, don't use connells. They say what you want to hear so they can sell your house and basically put it on rightmove hoping it sells itself. I found out the day of the open house they only put our information in there window about our house. No for sale sign was offered for our house unitl i mentioned at asked for it. If they can't sell it within a week, they stop communicating with you. We had to always chase them for an update, which we would still rarely get. Then will recieved a letter from there debt collection department for a payment for an EPC survey we had done through them. I acknowledge we had to pay for this and and have now paid for having forgot about it. However, my disappointment is again no communication about payments required or any communication for connells chelmsford about any outstanding fee. Just sent strategy to the debt collectors. In the approx 2month we were with them we had 4 viewings of out house. Within 2 week of our new agent we had 9 viewings and was updated after every viewing.

Lee · 9 April 2025

★★★★★ 1/5

Google

We started by visiting the house we were planning to buy. The first visit was fine. The problems began after we made the offer. For technical reasons, our mortgage adviser told us that he couldn’t contact Connells. So, we intervened and went directly to Connell office to inform them about the issue, as no one was answering the phone. When we arrived, the man who seemed to be the manager of the Chelmsford branch became very frustrated with our presence and the fact that we were asking him to check the email, including the spam folder. He was visibly irritated by this but still tried to appear as polite as possible. Eventually, he found the email. After some time, we requested the second visit to see the garden and attic as during the first visit, they didn’t have the keys to the doors leading to the garden and shed. We have to call several times just because our request was ignored by the different members of staff saying that they needed a type of insurance to let us to see the attic, but it wasn’t possible since we were already in 2025 and the old insurance was valid only until the end of 2024. The branch manager spoke to us rather rudely and told us that we had asked too many times to see the house, placing a condition: we could only visit when he is available. Furthermore, during a phone conversation, the manager told us, "Even if you go up to the attic, what will you understand, you are not a specialist . How do you find this attitude towards clients? Shortly after, we received a phone call and manager informed us that "the homeowner doesn’t want to and isn’t too 'happy' to show us the attic." However, we later found out from the homeowner that she had no idea about our requests to visit the attic, and for her, it wasn’t a problem at all, since it’s normal not to hide anything. In the end, to be able to see the attic, we had to contact our solicitors to rinse an enquiry and ask them to let us to see the attic ( following the health and safety regulations) as this is our right as a buyers. We sowed the attic just a day before the exchange of contract because 2 months we was waiting for the manager to prepare kind of safety form for our appointment . The management team at the Connells Chelmsford branch takes on commitments and responsibilities in cases where they shouldn’t. The lack of professionalism and respect towards clients is evident

Gheorghe · 8 April 2025