Trusted Agent profile · Chelmsford
Verified
★★★★★
877 reviews across 2 platforms
5-7 Baron Road, South Woodham Ferrers, Chelmsford, CM3 5XQ, CM3 5XQ
Balgores South Woodham Ferrers's office in Chelmsford, at 5-7 Baron Road, is rated 4.6 out of 5 across 877 reviews on two platforms, including 151 Google reviews rated 4.8.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotBalgores Basildon were brilliant!
Sarah at Balgores Basildon was absolutely fantastic! We were buying our first home and she kept us updated consistently and was so helpful at making the journey as smooth as possible. Would highly recommend!
2/5
TrustpilotTerrible experience with Balgores Basildon
Terrible experience with Balgores Basildon. Try and avoid if you possibly can! After viewing a probate property (that had been on the market for months), we instantly put in an offer as first time buyers and didn’t really no what to expect. On the phone we were asked if that was our best and final, even though it was our first offer?! I was very confused and made them aware this is my first offer. Straight away they got me in contact with their solicitors for a quote, so I assumed things looked good! 24 hours went by with no news on my offer, after calling and emailing for FIVE days, I eventually was told it was a third party selling the house on behalf of the vendor… Could they not have told us this in the start to keep us in the loop!?!Another 5 days passed with zero updates and lots of chasing (including increasing our offer to asking price) while THEIR solicitor was ringing me twice a day to see if my offer had been accepted! Absolutely ridiculous and so unprofessional. What a way to get my hopes up too!Eventually after 10 days they asked for my AIP and proof of deposit so I thought things were progressing, only to be told we were basically competing with another buyer, but I was reassured that our name had been put forward to the seller as the preferred buyer and that it’s looking good.Two days later, I received a phone call that the house had been up for sale with another agent and somebody else’s offer had already been accepted. I am SO sure that this property had been sold way before we were told this and they had only just put our offer through to the vendor almost 2 weeks later! Do not trust this company. They then kept this property on Rightmove for a MONTH after it was sold, and when I contacted the other agent who ended up selling the property they assured me the sale was progressing very quickly their end. I had been lead down the garden path and I’m sure many others had been too for the month or more this was kept on Rightmove after sale.Constant bombardment from their solicitors, pushy sales tactics from their mortgage brokers, but absolutely zero contact in regards to the property. Shameful. Please be aware with both buying and selling properties with Balgores Basildon.
5/5
TrustpilotA true professional
Jack has been a true professional in a complicated transaction. Very patient, and saw the bigger picture regards to working in the interest of his client, not just for himself! This is a truly remarkable quality.
5/5
TrustpilotGemma & Rohima from.day 1 have been…
Gemma & Rohima from.day 1 have been fantastic, dream team. Everything was simple with them. Thanks highly recommend.
5/5
TrustpilotHighly recommend
Can't recommend Ricky and the whole team at Balgores Chelmsford enough,always kept us informed and updated with everything,very helpful indeed,thank you team .
5/5
TrustpilotMichael was so informative and helpful
Michael was so informative and helpful, he made the whole process so stress free and straight forward. I am finally a home owner ...thanks Micheal..Will recommend you to my colleagues
5/5
TrustpilotA huge thank you to Gemma and…
A huge thank you to Gemma and Mackensie.They always updated me with my remortgage status.Your effort to help me is truly appreciated.Great service!Thank you.
1/5
TrustpilotAvoid
Landlords, Tenants please avoid if you can. Balgores from Loughton and Brentwood are just waste of your time. They are very unprofessional and do not respect you. Starting from the receptionist who is rude and never passes messages or hangs up on you, and finishing on the Property Manager named Daniela Troon who never replies to the emails. Unfortunately to resolve the issue I needed to take a matter to the Property Ombudstman and TDS. I am so glad I do not have to deal with Balgores ever again.
5/5
TrustpilotBought and sold through Balgores Brentwood
They say that moving house is one of the most stressful things that you can do and we can attest to that with this move! However, if it wasn't for the persistence and efforts from Blagores in Brentwood I'm not sure whether we would have got moved at all. They managed the chain well and it felt at times that things were only progressing because the guys at Balgores were going above and beyond.Massive thanks and would definitely recommend.
5/5
TrustpilotWhat can I say.....truly brilliant…
What can I say.....truly brilliant experience!!! From the moment I was in contact with Reece and Charisse, their professionalism, efficiency and communication throughout was exceptional. Excellent telephone manner and always on hand to answer my questions. I was always kept abreast of developments with regards to the progress and eventual viewing of the property. I was not disappointed when I eventually saw it. So far, the process has been made less stressful and painfree - all issues associated with moving home. Email communications all done in a timely manner. I have now had the pleasure to meet another member of staff Henry. Henry's telephone manner was professional and his knowledge of the area is second to none describing various key amenities i.e. leisure attractions etc etc - all very helpful to one moving into a new area. I cannot say enough about Reece, Charisse and Henry - all great assets to Balgores Property and I would definitely recommend this company to anyone looking to rent or purchase their home. Well done Team Balgores and keep up the sterling work !!!!
1/5
TrustpilotBalgores Chelmsford.Very bad agency
Balgores Chelmsford.Very bad agency. Don't rent property from them. You never gonna reach them on the phone. They never keep promises. When you have issues with property they don't answer,but if don't pay rent on time sent millions of emails.
5/5
GoogleG&B were extremely helpful selling my father's flat in November. I would recommend them
5/5
TrustpilotFantastic service from start to finish
We have nothing but praise for all the team at Balgores. Over the past few years we have tried to sell our home with other agents to no avail so we thought we would give Balgores a go.We had between 25 and 30 viewers over for weeks and ended up with three potential buyers and a bidding war between two of them.However, that's when Balgores hard work started. We accepted an offer from one of the bidders and were in a chain of six, in the middle of the pandemic with stricter lockdowns on the horizon. The chain almost collapsed when one of the houses in the chain was significantly revalued. Throw in a couple of completely incompetent solicitors and difficulty finding removal companies and, overall, it was very stressful and difficult process.From engaging Balgores to sell the house right through to 'moving day' all the team were extremely polite, hardworking and professional. Many many thanks to everyone at Balgores who we would certainly recommend
5/5
TrustpilotCouldn't fault it!
A young man named Liam was so fantastic when I was viewing and was so professional! it was excellent to have someone who gave very intricate details and presented it very well!
5/5
TrustpilotTop quality estate agent service
I bought a lovely 3 bed semi with my partner. We wanted a home which was close to everything we needed with a fairly big garden for our 3 dogs and parking for 2 cars. Curtis at Balgores was ever so helpful from start to finish, He was available to talk at any point during the day, I know this as I had a panic moment about the price and called him at 8:30pm at home and he was happy to hear from us and gave us all the help and advice we needed. His team at Balgores kept us in the loop with updates about every step of the buying process, something that we’ve not received when using other estate agents in the past. If I look to ever sell my home, il definitely be looking to use Balgores as my agent as I was so impressed with the service.
5/5
TrustpilotBalgores Romford
Balgores Romford, sold my new development in Essex. Presented superb photos and a very detailed and comprehensive description. Marketed on numerous advertising avenues. Took control of the whole process from start to finish and didnt have to worry about anything. The paperwork trail was all issued as and when things happened, from viewings, offers, declined offers, agreed offers, contracts issued, exchanges and completions. And throughout the conveyancing process, chased all the relevant parties to make sure the sale didnt delay. I could not recommend them more, excellent agents.
5/5
TrustpilotWell where do we start
Well where do we start. Our purchase took over 5 months to complete BUT this was not the fault of Balgores. Indeed Balgores worked hard to try and get the solicitors to engage and get things moving and were our supporting rock throughout. I must mention Sarah Oakley at Basildon who was superb and kept us sane throughout the process. So would I use them again .. yes if I needed to I would.
1/5
TrustpilotBALGORES ROMFORD Honestly wow
BALGORES ROMFORD Honestly wow. So unprofesional people. Got a time for a viewing 1 bed flat, and less then one hour before viewing the flat,got message that it’s canceled, no explination,nothing, we been coming from kinda of far to check that flat and we was so exited, and on our way we just got a text ,that they cancel our viewing... Tried to call and get an explination, but we got the same text again that it’s canceled... Honestly so unprofesionall, saw alot of bad reviews about this agency, couldn’t believe they actually such unprofesional people. AVOID agency’s like that... Nothing cost to answer the phone and explain situation...Honestly wouldn’t give even 1 star if would have an option.
1/5
TrustpilotThe worst agency services regarding…
The worst agency services regarding lettings on the market. We recently rented a house through Balgores agency, dealing with two ladies Toni Jones and Katrina. When we saw the property they assured us, the agency will make sure everything will be in perfect condition and in working order for us to move in. And also they will carry out all the health and safety checks, to make sure the house is ready to be rented. We were also promised a deep cleaning of the property. All this mentioned above, did not happen. This two ladies are are the most despicable liars. When we received the keys, we discovered that the electricity meter is faulty and also the electrical fuse was faulty and a danger to the house. The downstairs toilet was faulty, when you flushed the toilet water was coming out underneath, the backdoor was broken, could not be locked, the thermostat was not working, the owen was not working and the smoke alarms are not working either, also the radiator in the bathroom was broken and leaking badly. We think they just paid someone to sign their safety checks, so they can rent out the house as soon as possible and to get their commission. We intend to act legally against this despicable and discriminatory behaviour. Just because we are Romanians it doesn't mean we can be treated like this. It's a pity I can't upload pictures of the state of the property.
5/5
TrustpilotI would recommend Balgores as I found…
I would recommend Balgores as I found all the people I dealt with very efficient and very helpful, especially Deepuk and Ricky, nothing was too much trouble and they were always there when I needed them.
5/5
TrustpilotExcellent service provided by Ali…
Excellent service provided by Ali Mehmood, Morgage advisor at Balgores Property. Ali si the friendliest and nicest person who will go above and beyond for his customers. He was always so helpluf, he would take time to explain everything to us and he is genuinly a great professionalist. He is an expert at his filed and I can't thank him enough for all his help on our property
5/5
TrustpilotThis is the third time I have used…
This is the third time I have used Peter and Claire at balgores. Yet again they have both been fantastic. We have been updated all the way through, even when there has been issues, Peter has always managed to sort them for us. Great service and will 100% use these guys again
5/5
TrustpilotFantastic service from start to finish.
Fantastic service from start to finish.Allannah at the Chelmsford branch dealt with our sale and was incredibly professional and friendly throughout.The rest of the team who helped out in between were brilliant. Even the little things, like printing off important documents, because we didn't have access to a printer was so helpful when everything is so stressful.After we accepted, our property was handed over to Sarah, who kept on top of the solicitors and mortgage brokers. Without Sarah, I have no doubt that our sale would of been delayed. Balgores are extremely proficient at what they do and I would recommend their services to anyone.
1/5
TrustpilotBalgores BASILDON - STEER VERY CLEAR
Just like one of the reviewers here said, one star is too many for these lying cheating self serving +×=£*¥£&. If anyone is even THINKING of using these absolute unprofessional useless fraudsters then I would suggest you think again. I was in the process of trying to purchase a property with them and they (what EVERY other estate agent is calling malpractice to be taken action against) suggested a decision in principal ( in principal meaning they do a FULL credit search on you leaving a mark on your record before you even see a property) is necessary to view a property which they had actually already sold but still kept the property on the market and continuing to book viewings with people when they had already sealed a deal. They don't phone or email you back once they know you are fully using their "services". Their communication is very poor and they are a bunch of liars just out to serve themselves. DO NOT USE THEM!
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