Trusted Agent profile · Chelmsford
Verified
★★★★★
877 reviews across 2 platforms
5-7 Baron Road, South Woodham Ferrers, Chelmsford, CM3 5XQ, CM3 5XQ
Balgores South Woodham Ferrers's office in Chelmsford, at 5-7 Baron Road, is rated 4.6 out of 5 across 877 reviews on two platforms, including 151 Google reviews rated 4.8.
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Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleVery positive experience selling through G&B. I'd had a sale fall through, having marketed by myself with an online agent, so gave the property to G&B who quickly got me a new offer which proceeded to completion. Jeremy was on the ball the whole way through, nursing both myself and the purchaser and the lenders and solicitors. Communication and service were excellent!
5/5
TrustpilotMortgage advisor
Great team. The whole process was explained from day one and made simple. There was no hidden cost. They were very helpful and even went all the way to help with further unexpected issue. Would definitely recommend for their service. Thank you Abi & Mackenzie
5/5
TrustpilotBalgores Hornchurch were fantastic
I would definitely recommend Balgores Hornchurch. The whole team are extremely professional and hardworking. Selling a property can be a really stressful process but I felt supported and looked after throughout. Thank you to Billy and Callum for your passion, great personalities and knowledge. Thank you to Donna (Sale Progressor) who worked tirelessly on our behalf - your reassuring phone calls were priceless!
5/5
TrustpilotThank you Joe at Brentwood
Joe at Brentwood has worked hard to get our purchase through as fast as possible. His communication has been spot on and we can’t recommend him enough. He’s friendly and professional and supported us to make the process as stress-free as possible. Joe is someone who goes above and beyond. Thank you.
5/5
TrustpilotThank you to Donna in after sales.
Thank you to Donna in after sales for her help in navigating a particularly difficult chain. I am sorry if I was terribly annoying! We got there in the end.
5/5
TrustpilotThank you Joe Hayes @Balgores for outstanding service
Thank you Joe Hayes @Balgores for selling our house so professionally. Excellent service and communication all of the time. A pleasure to use and always at the end of the phone. Excellent at chasing up progress and people when necessary. I would unreservedly recommend Balgores to anyone. Never let us down and were professionals all the way through. Thank You very much.
5/5
TrustpilotJoe Hayes Brentwood
Joe Hayes at Balgores Brentwood was brilliant during our purchase process. He was very efficient in chasing people up to get us to the point of exchange, and always got back to me when he said he would. He was friendly from the outset and very reliable. We would certainly look to use Balgores again in the future for our property needs.
5/5
TrustpilotHighly Recommend
We recently sold a property with Josh at Balgores, Josh was brilliant, he was very professional and dealt with the process quickly before then passing it to Sarah the Sales Progressor to continue the sale. Sarah was also brilliant, she dealt with our sale amazingly and was so helpful with any issues we had. We can't recommend these two highly enough!!
1/5
TrustpilotAbsolutely terrible!!!
I inherited Balgores when they bought out my property management company, and it has been the worst experience ever. If i could give them zero stars I would. Do not let Balgores manage your property because my experience with them is that they don’t give a damn, and just collect your money every month. An inspection was not done of my rental house in two years, they “forgot” to pay me for three months, and then when I requested my rent they shorted me a month until I requested they rectify it, they have charged me double for repairs, won’t give me copies of documents because “they are in storage”, and don’t attend to hazardous items on property inspections until you bring them to their attention, etc. It has just been a complete nightmare!!!!!Update March 2024I requested that I get my property back in March 2022, via an email to Paul Loding, regional lettings manager. I don't believe that initiated the process because he never responded to my request. Six months later, I made the same request to Amanda Farmer, and I believe that she got the ball rolling. I have a 12 month lease with a clause stating that I would get my property back with the tenants rehoused in approximately 60 days. It is 2 years later, and I keep being told that the council has nowhere to put the tenant. I have not had an increase in my rent in 8 years so I know that I am not getting the fair market value in rent. I feel that I have been misled because I was not told that the 60 days could be two years or more, as far as getting my house back vacant, as I would never have signed up for that. It is as though it is not my property. I am very upset as I cannot sell my property as I had planned. Their resolution is to advise me to get a solicitor! I would advise everyone not to enter into any letting contracts with Balgores. Furthermore, I am not getting copies of contractor invoices that I have been asking for since October of 2023. I don't know why that is an issue with Balgores, as the previous company was transparent and would freely provide me with contractor invoices promptly.
5/5
TrustpilotUpminster Branch
Would like to say a massive thank you to Peter, Donna, Claire and Abbie from the Upminster Branch. The teams help and efforts in securing our first property made the process so much easier! Would have no hesitation in using Balgores again in the future! GC & HL
5/5
TrustpilotExcellent service
Excellent service from Joe Hayes and the team at Brentwood. All staff we spoke to were helpful and friendly during the sale process. Joe was always calm and reassuring during what was for us a very stressful time! He helped speed things up before exchange when things became a little complicated! No hesitation whatsoever in recommending them!
5/5
GoogleSara was AMAZING to work with. She is increadibly quick, detailed and on your side to make sure you get the best value. Thank you for the help and working with me. We will definitely use you again in the future.
5/5
TrustpilotExcellent team
Excellent team, special thanks to Peter Walker and Claire Dartnell. Keeping us updated during the whole buying process and stress free.
5/5
TrustpilotA big thank you to Balgores at Hornchurch.
A big thank you to Kellee Newman and Donna Hickey and team at Balgores Property in Hornchurch. There dedication was much appreciated and they were always at the end of a phone with good advice and help. We definitely couldn't have done it without them. They come highly recommended. Best wishes to you both.
5/5
TrustpilotI have just worked with Sam from…
I have just worked with Sam from Brentwood on a case together and his communication between me and the client was amazing, clients were always kept up to date and in return we have now exchanged. Thanks Sam!
5/5
GoogleWe highly recommend Michael who offered us great advise on our mortgage and various insurances, talking us through the different aspects and showing us what we could afford to buy. Greatly appreciate his advice and guidance through the process. He and Mackensie also kept us well informed throughout the different stages of the mortgage application. Thank you both.
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, like others have similarly experienced, they do not respond to email enquiries nor telephone calls. Rather u helpful and abrupt when you contact on their social media and only reply on there as it’s a public platform. I will never recommend this business and I will make sure others know how they act towards potential tenants, maybe they discriminate against a certain group, who knows. But sadly, a very negative experience and for that I will never recommend this company. They also then remove any comments with negative experiences shared on their social media.
5/5
TrustpilotPurchase completed in under 6 weeks!
Purchase completed in under 6 weeks! James was brilliant in handling the initial viewing and negotiations to help us secure the property the same evening! Donna was superb in talking to both sides and chasing docs to avoid any delays. The office are always on the ball with calls & emails, I couldn't ask for more from an estate agent!
5/5
TrustpilotBalgores Chelmsford were amazing
Balgores Chelmsford were amazing, after a complicated sale they were so helpful and supportive. Richard and Sarah kept us informed every step of the way
5/5
TrustpilotGreat service throughout the duration…
Great service throughout the duration from beginning to end .A special mention to Andrew who’s experienced negotiation skillsAnd style managed to bring buyer and seller to common ground And achieve a sale Mr toulson
Hi Lee,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise along to Andrew. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotGreat Agency
Great Agency, amazing staff. They have made our buying experience so easy, as we were first time buyers we had no idea what needs to be done. They explained the whole process, recommended Morgage advisor, who later on recommended solicitors. We managed to move in to our new home in 3 months. Thank you all!
1/5
TrustpilotWorst experience we’ve ever had
Worst experience we’ve ever had. We moved in despite them after securing a key ourselves. Rang 9pm night before telling us we couldn’t move in because a new boiler was being fitted!! No thought to where we might live , no common sense, just ‘computer says no ‘ attitude. No idea who gas was with or electric or WiFi basically getting paid 12% management fee to do nothing. Would never ren or buy a house that had Balgores as agentsAs is typical of Balgores I contacted as requested, told me he was on holiday and would follow up on his return, can only guess he’s on a very long holiday as no contact to date, don’t use them
Hi Dave,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and a matter like this is unnacceptable. We've launched a full scale investigation internally to work out what went wrong here to ensure it doesn't happen again, and as a Director I will personally ensure due diligence is conducted. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via daniel@balgoreslettings.com and we can organise a chat.Kinds regards,Daniel Hanks, Lettings Director
5/5
TrustpilotExcellent service and support
Huge thanks to Kellee and Louise in the Romford team who helped us sell our house! Both were on call anytime to help with our enquiries and made sure the process ran smoothly for both the buyers and us as sellers! Cant thank them enough for all their support.
3/5
TrustpilotGot better eventually
After my initial confidence with selecting Balgores, I have to say that for a considerable amount of time I was somewhat disappointed with the service received against what had been promised. Although they were efficient at arranging viewings and marketing the property, the lack of contact did frustrate me. I lost count of the number I times I had to contact them to find out what was happening! To be fair, this was resolved after the member of staff I had been dealing with left the company. Also some small niggles about the front door not being locked properly and lights left on when they showed prospective buyers round.That being said, after the change of staff, things progressed quite quickly and a sale was achieved.
Hi Diane,We're sorry to hear that the initial proceedings didn't quite reach our usual standards - we pride ourselves on providing a fantastic service throughout the sales process. We are however pleased to hear that once a new member of staff took over that the process was more positive from there on.If you have any further questions or queries please do not hesitate to get in touch with us again!Kind regards,Brad Stanton, Branch Manager of Balgores Chelmsford
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