Reeds Rains reviews in Cheadle

★★★★★ 4/5

Trustpilot

A landlord's viewpoint

We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara

Sam · 29 July 2020

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

Unprofessional and unethical. It didn't say offers around, it said asking price. Was told asking price had been offered, how much more were we prepared to pay? Since when did it turn into an auction!?? State offers around if u want to alter the price.

Dawn · 28 April 2021

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020

★★★★★ 1/5

Trustpilot

Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020

★★★★★ 5/5

Trustpilot

Having not sold a house in many years I…

Having not sold a house in many years I wasn't too sure of the process. Glenn and Emily at the Stanley branch of Reeds Rains guided me through it with patience and an understanding of the reasons for the reluctant sale, making that process a great deal easier to get through, keeping me constantly up to date with progress.

JD · 6 July 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Letting Service…

We used Reeds Rains to let out our property. We currently do not live in the UK so everything was managed over the phone and via email. The team was always available to respond to calls and all correspondence via email was extremely efficient. We received a great service, highly recommend and know we have peace of mind that such a good team is in place managing our property long term 🙏👍👍👍

Laura · 25 February 2022

★★★★★ 5/5

Trustpilot

They r really helpful and really nice…

They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere

MISS · 18 January 2024

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020

★★★★★ 1/5

Google

If I could put less than 1 star then I would. I put an application in for a rented property 2 weeks ago and despite a number of call back requests, I have heard nothing. I've since checked today and can see the property is no longer on the market. Excellent service, couldn't even be arsed picking up a phone. Don't deal with these amateurs in Lettings, you'll only be ignored. For any landlords thinking of going with Reeds, don't bother. The property I submitted an application for had been unoccupied for months which was costing the landlord money all because these idiots couldn't process an application.

Michael · 16 June 2020

★★★★★ 5/5

Google

Outstanding Service I honestly can not thank Reeds Rains enough. I have been a Landlord for many years with another agent in Cheadle. I made the decision to change agents (sadly) after a number of issues with the previous agent. From my first impression straight through to finding a tenant, I found the knowledge and professionalism of the letting staff incredible. I have to thank in particular the Lettings Manager, who put my concerns at ease and kept me in the loop at all times.

James · 16 June 2020

★★★★★ 5/5

Trustpilot

The staff at the Doncaster branch…

The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home

Michael · 12 June 2020

★★★★★ 1/5

Trustpilot

In fact no stars

In fact no stars I was shocked and horrified to receive an email from then telling me to remove my child from the property with immediate effect just because he was not inon the tenancy agreement how can any company think that is morally and ethically right Do not use reeds rains

Joanne · 26 May 2018

★★★★★ 5/5

Trustpilot

Friendly approachable staff

Friendly approachable staff Realistic advice

JMS · 1 October 2024

★★★★★ 2/5

Trustpilot

Interfering sales agent put my purchase at risk

I bought a property through them over a year ago and I spotted an issue with the property during the viewing that I mentioned when I made my offer would need to be rectified before completion. My offer was accepted and the seller was dealing with resolving the issue with the building management company but it was taking time which was fine. The the agent for Reeds Rain involved himself because he was frustrated with the hold up which did't help anybody and kept trying to cajole me into accepting the problem and went so far as to lie to me and say the seller was going to withdraw the agreement to sell to me. I had the sellers details so I spoke to them directly and confirmed it was untrue which shows a lack of professionalism by the Reeds Rains agent in interfering in an issue that has a large monetary effect on an expensive purchase without requesting their involvement and attempting to blackmail me to drop it. No thanks to Reeds Rains I had the problem with the property fixed through my own efforts.

Customer · 21 May 2020

★★★★★ 5/5

Trustpilot

Such a great company

Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.

Abby · 20 August 2020

★★★★★ 1/5

Trustpilot

Poor estate agent kept the rental paid…

Poor estate agent kept the rental paid by my tenant for a year without paying back to us. No reply, No follow- up.

Frederick · 3 October 2023

★★★★★ 5/5

Trustpilot

VALUATION …Jade arrived ..Gentle in her approach

Jade arrived ..Gentle in her approach. Well researched and knowledgable. We really felt like we were in good hands. Importantly in a sensitive situation when emotional value is also attached to our bricks and mortar she was respectful but clear - just what we needed. Representing her crew with Openess in a situation most of us on experience very occasionally Great start Thanks

Elizabeth · 7 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service all round and a special thanks to Stacey for her help

Peter · 11 April 2023

★★★★★ 5/5

Trustpilot

Lovely nice polite people

Dave · 8 October 2024

★★★★★ 1/5

Trustpilot

Attempted to scam us by saying we must…

Attempted to scam us by saying we must pay a £50 fee for an independent agency to check the condition of the property when we were asked to leave due to the landlord wanting to sell the property.They came with their own employee, who promptly slapped >£300 in charges on us for the condition of the property. We calculated it (with room to spare) to come to £100 charges that we should have been charged with.In the end, they admitted they had violated the contract and didn't charge us the £50. They did NOT remove the >£300 scam fees for "redecoration". Absolute scam. And I'm pretty sure it's illegal to carry out those checks themselves, massive conflict of interest!FU RR.As tenants, I advise you to TAKE VIDEO EVIDENCE of EVERY SINGLE part of the property, even those weird places, before RR slaps you with unlawful charges! They can, and they will. You've been warned.

Daniel · 17 February 2020

★★★★★ 5/5

Trustpilot

Kept us updated

Reeds Rains have always been very helpful and have kept us updated while we purchased our bungalow. The staff are friendly and always greet us with a smile. We are now using them to sell our house

Judith · 19 September 2024

★★★★★ 1/5

Trustpilot

NEVER AGAIN.

NEVER AGAIN.Spent 4 months with these clowns. Never again. A few viewings. Just a few. Communication between staff was non existent and anything else had to be dragged out of them. I only received any interest from them when I gave them their two weeks notice. Then, three viewings in two days. Eventually I was told I'd got a buyer.I put off changing agent because they'd finally come though. A few weeks after chasing this buyer up again. I was told I'd got another viewer. I queried the initial buyer to be told by the manager that he didn't know why his staff had arranged another viewing. I was unable to proceed with buying the property I wanted as, despite being told I was 'sold' I wasn't. Time wasted. I can only assume they were telling me what they thought I wanted to hear just to keep me on their books. Now with another agent. Their board is still up as despite me asking three times, they've still not taken it down.Five days after writing this review. The board is still up!

Neil · 13 February 2020

★★★★★ 5/5

Trustpilot

As a property investor

As a property investor, I regularly view houses across the Middlesbrough area. I have never yet felt I have wanted to leave a review but after today’s viewing I wanted to write to praise Ted. Ted showed us around a property yesterday. I was shocked how much knowledge he had of the area and even the street! He was very helpful and approachable and a credit to your team.

Lisa · 29 May 2022