Reeds Rains reviews in Cheadle

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.

Samira · 1 July 2022

★★★★★ 5/5

Trustpilot

Thanks to Ion at Reeds Rains Plaistow

Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!

Andreea · 1 August 2021

★★★★★ 5/5

Trustpilot

It was Joe and his team after a…

It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis

Customer · 13 March 2024

★★★★★ 5/5

Trustpilot

Impressive service

Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!

Roger · 17 July 2023

★★★★★ 1/5

Trustpilot

We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.

Mrs · 25 September 2024

★★★★★ 5/5

Trustpilot

Reeds Rains were my first choice

Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.

Paul · 5 July 2021

★★★★★ 1/5

Trustpilot

Worst company I've ever dealt with

Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!

Daniel · 30 August 2023

★★★★★ 5/5

Trustpilot

Amazing team in the Worcester branch!!

Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!

Sophie · 11 April 2018

★★★★★ 5/5

Trustpilot

Good

Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions

Badin · 29 November 2024

★★★★★ 1/5

Trustpilot

Bad experience

We’ve had lots of issues with Reeds Rains, the flat wasn’t very clean when we moved in and yet the landlord wants to take a big chunk of our deposit now we’ve moved out even though it’s so much cleaner.

Poppy · 24 June 2025

★★★★★ 5/5

Trustpilot

Communication is great between all…

Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.

Diane · 12 December 2024

★★★★★ 5/5

Trustpilot

I can't thank Mark McIlvenny enough who…

I can't thank Mark McIlvenny enough who dealt with everything for my Rental process from start to finish, he made me feel very comfortable and everything was very quick, he done all the hard work and made it an enjoyable/worry free process all in. 5* - Reeds Rains / Glengormley office.

Alana · 8 May 2021

★★★★★ 5/5

Google

Sam and Tony has been super helpful and organised throughout. Tony deserves 10 stars for the patience he showed while we tried to fill in forms online! 😂. Every member of the Cheadle team have been welcoming and supportive. We would highly recommend. …

Sue · 16 June 2022

★★★★★ 1/5

Trustpilot

Hull Sutton Branch

Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.

Georgia · 15 September 2021

★★★★★ 5/5

Trustpilot

I’ve used Reeds Rains a couple of times…

I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !

Denise · 8 March 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.

Bee · 22 February 2022

★★★★★ 1/5

Google

No help at all if you are claiming benefits! I was asked some questions about making arrangements to view a property in Cheadle, then asked if I was employed. When I replied not at present, I was told there would be no point in viewing the property. Thank you for your response, I hope that I see something I would like to view in the future.

Sonia · 16 June 2021

★★★★★ 5/5

Google

I really appreciate Tony for going extra mile and helpings us to get in to the new house.. As this was my first very experience.. and was totally dependant on Tony..He has answered all of my doubts and happy with the service which he provided.. Thank you Tony for everything..

Vidya · 16 June 2021

★★★★★ 5/5

Google

Just wanted to thank everyone In the branch for all the help and support they gave selling my late fathers property. From day one Steve and his team delivered everything he said on the valuation, and the team kept me updated throughout the whole process. Would highly recommend Reeds Rains Cheadle to anyone looking to sell their house!

Jamie · 17 June 2018

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from the Hull Branch...

Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.

Amy · 11 February 2022

★★★★★ 5/5

Google

This has been my first time looking for places to rent and I couldn't recommend Reeds Rains enough! A smooth process throughout with clear communication and guidance. This would not have been possible without Tony, a pleasure to talk too and a great representative for the company. Thank you!

Nico · 16 June 2023

★★★★★ 1/5

Trustpilot

Being messed about

I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.

Mr · 4 September 2023

★★★★★ 5/5

Google

Reeds Rains made the selling process painless, friendly and professional. We felt in good hands throughout. Reeds Rains went out of their way to be approachable, communicative and civilised about the whole matter and I would be happy to recommend them.PositiveResponsiveness, Quality, Professionalism

Susan · 16 June 2022