William H Brown Loughborough reviews in Charnwood

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Spoke to Hannah today on the phone regarding a property to rent, would just like to say that I received excellent customer service and all my questions were answered!

Kayleigh · 11 October 2023

★★★★★ 5/5

Google

So this was our first time renting a house (me and my partner). Now I'm a pretty impatient person so as everyone can well imagine I was calling and emailing all the time to try and see what the update with the house was. Between Ram and Richie I don't actually know how the coped with the millions of questions, phone calls, emails because at one point I was annoyed with myself for being so persistent. This was my first time renting as I've already stated but if I had to do it again it would definitely be with Ram and the team they went the extra mile to get us into a house as soon as they possibly could even with the COVID-19 situation they handled everything like TOP CLASS PROFESSIONALS. Also on a little side note I wouldn't have got through this without Ram reassuring myself and partner that we were on the way to our first new little home and we absolutely love it. Can't thank the team enough or recommend them enough. Top people Top service. To anyone thinking about which estate agents to use you would be missing out on the best.PositiveProfessionalism

Daniel · 23 October 2021

★★★★★ 5/5

Google

Personally dealt with mortgage advisor Jay Shah at William H Brown. Jay was recommended through a friend and we was put in touch back in June. Its now September and we have completed on our house already! Jay was professional, explained the granular detail of the process, and was clear when requesting documents and details. He was responsive and clear when providing updates and answered all queries and concerns as many first time buyers do. He gave us great financial advice which was helpful not just for the property ladder but for life to maintain good financial choices. Thank you Jay.PositiveResponsiveness, Professionalism

Karishama · 23 October 2021

★★★★★ 5/5

Google

The whole team were professional and courteous For a man who has limited knowledge about emailing and the Internet in general, I found the team were happy to bend over backwards to guide me through several paperwork issues I went personally to the office many times to try to sort the solicitors problems out and was always greeted with smiles and great personalities. Richard runs a very good team and combined with Adam made the whole experience a lot less stressful I would definitely recommend these guys to anyone looking to sell their house Keep up the great work, Sam😁

Sam · 23 October 2021

★★★★★ 3/5

Google

Initially excellent, very good both on the phone & during our evaluation. Also very keen to follow up & check we were happy & ready to move on. Only negative was that we never received the information they promised us, so we never found out how much it would cost us to sell if we went with them. We had 2 other evaluations & we preferred both the others, they came with extra information about properties that had sold in the area, covered who would do the viewings & were much more up front about cost & the service provided for that cost. Shame as they were off to a great start & Adam was great. I have also had 2 previous bad experiences with William h brown & this sadly hasn't persuaded me to go back.

Fiona · 23 October 2021

★★★★★ 5/5

Google

I cannot recommend Ritchie Bridge of William H Brown Loughborough enough!! I first approached Ritchie around 8 years ago when I became a landlord for the first time. Having had very little experience at the time, Ritchie completely took care of everything for me from day 1, which is exactly what I needed, leaving me to focus on my day to day job. Having now moved onto my second property, I had no hesitation whatsoever in having Ritchie and his team do it all over again, leaving me with the confidence that everything is taken care of! Excellent, professional and highly recommended!!PositiveResponsiveness, Quality, Professionalism

Nick · 23 October 2021

★★★★★ 5/5

Google

Could not recommend William H Brown enough! Everyone we spoke to was incredibly helpful and friendly. Ramdev was absolutely amazing, he jumped through so many hoops to ensure we could move into our rental property in time. He was always happy to answer my millions of questions, either by phone or by fast response to emails. I’ve dealt with many estate agents in the past, but none have come close to the service we received from Ram and the team at William H Brown!PositiveResponsiveness, Professionalism

Chanelle · 23 October 2021

★★★★★ 5/5

Google

William H Brown were the estate agents used by the house I have recently purchased. Throughout what was a very long-winded, challenging, and extremely stressful process (particularly selling my property), William H Brown were always professional, helpful, and very communicative. As someone who has a busy work life, communication throughout this process was really important. Richard Bocock liaised with me consistently throughout and was always available to discuss the situation, offer advice, and provide communication between myself and his vendor. I wouldn't hesitate to recommend William H Brown, who were the saviours during the process - where our agents and solicitors were particularly unhelpful. They offer a friendly, professional, and reliable service and we really felt that we could communicate openly with them and that they communicated honestly with us in return. Special thanks to Richard Bocock for all of his help and assistance. Without a doubt, we wouldn't be in our new home now if it weren't for Richard. Thank you!

Erin · 23 October 2021

★★★★★ 5/5

Google

Ram was very friendly and supportive from the first time we spoke. I have never rented an apartment before and everything seems completed to me. I even thought I won't be able to get the flat. But thanks to Ram and Ritchie they supported me all the way through. Ram I didn't have to change to personal thank you for going extra miles, I want to let you know that you were amazing to us and I will highly recommend you to anyone. You're just too good for this job😊!PositiveProfessionalism

Fenda · 23 October 2021

★★★★★ 5/5

Google

Loughborough to Devon - Living the Dream Moving house we can confirm not only in the current climate has been a stressful experience but due to the restrictions longer than we had planned. However, William H Brown were nothing but supportive every step of the way with their guidance on how to sell our house; when would be a good time to sell; how to present our house to attract a buyer; fantastic communication throughout the entire process; liaison with all parties in our change to ensure everyone was kept up to date. For us in particular we would like to thank Adam and Richard who went beyond their standard of excellent service. No hesitation to recommend William H Brown - Loughborough.PositiveProfessionalism

SUSAN · 23 October 2021

★★★★★ 5/5

Google

Dealt with Georgie, who was very professional and extremely helpful

Kevin · 11 October 2024

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 5/5

Google

I have had a great experience in dealing with william h brown throughout this process. Lucy was fantastic in helping me with renting my property. She was very clear, provided a professional service throughout and made the whole process easier by being available and answering any questions I had. Would definitely recommend in the future! Thank you so much lucy🌸

Bindu · 23 October 2023

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Hannah and Lucy are extremely helpful. From application to receiving the keys, it only took literally just one week. They are always reachable and professional. The whole process has been very smooth. We are very pleased. Special thanks also to Hannah as she has been very patient dealing my regular requests on various things during this week.

Siyuan · 11 October 2024

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021

★★★★★ 1/5

Trustpilot

Smashed up my TV, denied it and laughed in my face

Below are a list of grievances and occasions when I believe you have deliberately mislead/not been honest with us as vendors, as well as the description of the criminal damage that has taken place at 41 Tonning Street.Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.

Max · 26 June 2021

★★★★★ 5/5

Google

From the first contact with Ram, the entire process was seamless and professional. Ram continuously kept us up to date and ensure all our needs where met! During a pandemic we were unsure if we wanted to move, however Ram’s service focuses our expectations for a mew home and that ensure both parties were totally happy before a exchange. The experience with Ram was key decision for us to move! Thanks Ram and the team at Williams Brown.

Shay · 23 October 2021

★★★★★ 1/5

Trustpilot

4 to 5 Phone Calls A Week For 5 Months To Hussle An Instruction!

This company needs to be regulated, but the problem is there is no proper body that deals with Estate Agents behaviour prior to contract, and only then will the relevant Ombudsman step in, but without teeth, and only for the vendor! Before contract William H. Brown, once they get a sniff of a property, will begin to hassle, harass, hound, and hustle to get the instruction! This will usually begin with a phone number and address being on file, as was with my case, and someone, probably the manager, will tell one of the negotiators to call the number to see if the person is still looking or has anything to sell. This usually, if selling, corresponds with a look at Rightmove or Zoopla, where they see the property is on, has been on, and with another agent. Then the calls begin.... and continue! I stopped answering my land line, and blocked their number on my mobile, as one Thursday I received five calls on each devoice during the day, and three calls on both that evening, up until 7.00pm! That is pure harassment! The only reason they do this, is to GET the instruction, by whatever means! And why? Because for every instruction a standard negotiator gets, he or she receives a payment at the end of the month. The manager also receives a payment. The area manager also receives a payment! But beware: they also have a tie in contract of 30 weeks! They will try and charge 2%. And they are reluctant to agree to multi agency, and if they do will word a contract misleadingly, so the vendor could be liable for two sets of commission! Let's say you have been hooked, as you fell for the 100th phone call! The will then all make money on a mortgage appointment with their, so called, independent, in house mortgage broker. They will push their panel solicitors, and all make commission when one of them is used, too. Oh, and before any of this, they will charge a fee, which actually is illegal, masked as ''Professional photographer, video, and EPC''. This is around £135.00, maybe more. But, of course, you can claim that back.... IF you fall for their offer of one of their solicitors! But beware there, too: they are conveyancing companies, with a huge number of faceless individuals, who are not solicitors, but handlers. This means it is a factory, but a factory that goes slowly due to staff not being at all bothered!This estate agent is guilty of harassment, and hassle, and needs to be stopped from these constant phone calls, and we all should be aware it is all based on multi layered commission, and this all should be transparent!

BlueSky · 21 May 2021

★★★★★ 5/5

Google

We used William H Brown to find our perfect home and our estate agent Lucy Harrop was incredibly friendly and helpful. We found the process very easy, stress free and quick. Even when we had a couple of issues Lucy communicated us us efficiently and was able to solve problems quickly. Definitely recommend when hunting for a house!

Lois · 23 October 2023