Every review we hold for the Charing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an excellent experience with Mark and Marilyn at Saddlers. From the first viewing of the advertised property we were interested in to the final closing, they were responsive and helpful. At the first viewing, Mark kindly showed us a second property better than the one we were interested in -- and that was the one we ended up buying. There was never any pressure. Our conveyance process was painfully long and Mark and Marilyn helped greatly with facilitating communication that helped keep us on track. Only hiccup was finding all the white goods not working and having to be removed--but that was our naive belief in good faith and not having tried to inspect them before we sealed the deal.
Tom · 26 March 2023
Agent replied · 19 June 2024
Dear Mr Randolph,
Thank you so much for your kind words, it was a pleasure to help you find your new home and we wish you every happiness there.
★★★★★ 5/5
GoogleWithout a shadow of a doubt, Saddlers, have demonstrated the highest level of customer service and professionalism I have experienced. The sale of a family home in very difficult circumstances required patience, understanding, tolerance and empathy, all of which were shown in abundance by Mark and Marilyn. The sale was close to collapse on a number of times, through no fault of Saddlers, and they carefully and with compassion worked through the challenges to keep the buyer fully abreast of the situation and on board.
Aside from this sale, I am a professional Landlord and have never experienced such professionalism and sincerity from an Agent. I don't like using the word 'Agent' as it does not do justice to Saddlers.
Saddlers are the very essence of traditional values. Like the beautiful villages and surrounds in which they work, they are the embodiment of quintessential Britain.
Truly faultless. Do not hesitate to contact them for your requirements if you are looking for honesty, integrity and sincerity.
Kris · 25 November 2024
Agent replied · 9 December 2024
Thank you so much for your kind words, it was a pleasure to help your family at a tough time for you all. We are thrilled to help get it across the line for you and wish everyone the very best for the future.
★★★★★ 5/5
GoogleSaddlers are what all estate agents should be. Very organised and professional yet with the personal touch. Most of all they go the extra mile. They put in the hours and we always felt that they really wanted to help us achieve the best price for our home. Highly recommend.
Diane · 26 September 2025
Agent replied · 25 December 2025
Dear Diane, thank you so much for your kind words. It was an absolute pleasure to help you both. We wish you all the very best on your many journeys ahead!
★★★★★ 5/5
GoogleWe recently sold our house in the village through Saddlers as our local agent and was very pleased with the service. We were fully kept up to date on all aspects of the process, with very professional photos and brochures, viewing feedback and updates as the sale progressed and concluded. The whole team, Marylin, Rob and Mark all Certainly went above and beyond and really demonstrated their value vs online estate agents i'd used previously. I would fully recommend them.
Ben · 26 March 2023
★★★★★ 5/5
GoogleA highly professional team with " old school " values coupled with client care that left me in awe, my car was written off towards the end of the selling process , not a problem for the team , Mark collected me from home and ferried me around for 2 hours to my Solicitor, the local shops and the pharmacy for my urgent medications ! ...... thank you all so much for your expertise & kindness
Alan · 29 May 2024
Agent replied · 19 June 2024
Thank you so much for your kind words Alan. We were thrilled to help get your sale across the line for you.
★★★★★ 5/5
GoogleI recently sold my house through Saddlers Estate Agents. I really couldn't have wished for a better service. Mark in particular but also Marilyn and Rob worked tirelessly for me to secure a sale during what was a really challenging time to sell.
I put my trust in them at the onset and they didn't disappoint. Always professional supportive and empathetic. Gave me good advice and guidance when I needed it. I thank them sincerely and highly recommend.
M · 17 April 2025
★★★★★ 5/5
GoogleI would like to thank Saddlers’s for all their help and advice in selling our property.
They offer a superb service
Neil · 25 December 2024
Agent replied · 9 January 2025
Thank you Neil, a pleasure to work with you and the family.
★★★★★ 1/5
GoogleI contacted this estate agent regarding a property and my experience has been appalling. They have lied to me, leading to my family missing out on a house. We were in a fantastic position and were willing to offer over market price. I will …
Fiona · 16 April 2022
Agent replied · 19 June 2024
Dear Mrs French, thank you for taking the time to comment on this and we are sorry you feel this way. … More
★★★★★ 5/5
GoogleAs a couple, we have had a fantastic experience with Saddlers. After enquiring about some properties found online which were sadly already being rented, the team at Saddlers helped us to find a similar property perfect for us. They were …
Connor · 16 April 2021
Agent replied · 19 June 2024
Hi Connor, thank you so much for your kind words, we were thrilled to help you find your cottage.
★★★★★ 5/5
GoogleExtremely helpful and understanding in selling our property. Nothing was too much trouble. Extremely professional service. Would strongly recommend them. Mark especially was brilliant.
June · 26 March 2023
Agent replied · 19 June 2024
Dear Mrs Garratt,
Thank you so much for taking the time to leave us a review and we do hope you are happy in your new home by the sea!
★★★★★ 5/5
GoogleRecently sold a property through Saddlers and was very impressed. They were very friendly and professional throughout, and kept in regular touch with us. It was a very smooth process. Would definitely recommend.
GramP · 25 March 2024
★★★★★ 5/5
GoogleWas a pleasure meeting and doing business with saddlers they was very accommodating with us when we wanted to have extra viewings of the property we bought from them mark especially thanks
Wayne · 25 March 2024
★★★★★ 5/5
GoogleSaddlers were excellent helping us to Sell our family home at a very difficult time in our lives and we would have no hesitation in recommending them in the future. …
Sally · 16 April 2023
★★★★★ 5/5
GoogleBrilliant, professional service by Robert Sutton during this incredible difficult time. Robert delivered a safe viewing experience with excellent care taken to protect everyone, including the house owners during the appointment. Saddlers …
Rob · 16 April 2021
★★★★★ 5/5
GoogleRecently purchased a probate property with Saddlers. Super friendly, very efficient, and helpful. Cannot praise them enough.
Heath · 26 March 2023
★★★★★ 5/5
GoogleFound Saddlers staff very welcoming, and helpful in my quest to find my new property.
Carol · 16 April 2021
★★★★★ 5/5
GoogleA professional and polite service, most importantly excellent communication - would highly recommend
When · 16 April 2021
★★★★★ 5/5
GoogleRating only, no written review.
Angela · 20 June 2020
★★★★★ 1/5
GoogleRating only, no written review.
Mark · 16 April 2020
★★★★★ 4/5
GoogleRating only, no written review.
Yad · 16 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
