Trusted Agent profile · Catterick
★★★★★
1,704 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,704 reviews on 1 platform.
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Every review we hold for the Catterick office, from every platform, shown as written. First names only.
5/5
TrustpilotAvant - Waverley
We have found Avant to be polite, helpful, and very quick to respond to any questions or queries. We are in the process of completing a Part-Ex on our current property for one of their new builds on Waverley. We are waiting a completion date, but I can not fault our experience thus far.
5/5
TrustpilotNew home @Jackton Green.
Just reserved a new home at Jackton Green. Jaqueline McPhee, the regional sales manager was so helpful, knowledgable and fun to work with. We are so excited to be moving there with her help and guidance along the way. Totally recommend!
Hello GillyThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with the Avant team on 01786 497293.Kind regards,Avant Homes
2/5
TrustpilotThank you Avant for your response
Thank you Avant for your response. Of course I am fully aware of H&S on building sites and I have absolutely not raised that as an issue. From your reply im assuming that you are not able to explain why your website indicates that 2 x2 bed properties were available when I was advised that there was only possibly 1 by sales staff. You are correct that 'hours' after my last review I received a call, yesterday, and I have accepted an appointment to view the available property tomorrow, Friday. I still feel that i have done more chasing than i should as a potential purchaser and i can advise that had i not received a call back yesterday I had made the decision not to further pursue a purchase on this development. I hope I love the property tomorrow and that progress can be made.
5/5
TrustpilotGreat Customer Service and Knowledge
Georgia was so helpful and went through the finer details with much knowledge.
3/5
TrustpilotI am finally getting to view properties…
I am finally getting to view properties at the Sheltone Village site. I first approached the sales office here over a year ago, my details were taken and i heard nothing for about 2 months. I was then called by another rep, my details confirmed and then again nothing. Fast forward to last week, about 8-9 months after my first visit,I go back to sales office to arrange a viewing. This was arranged however I missed it but the rep called me the next day to follow up. I viewed 2 properties and my rep was as helpful as she could be. This is not a criticism of the rep herself because she was lovely, but she was clearly struggling to answer some of my questions and i got the feeling that she might not be kept up to speed with changes on the development. She was however very patient and not in any way pushy, which i very much appreciated. I struggled a bit with not being able to view the physical location of the unfinished properties I was interested in because I wanted to see where they would sit on the development. I understand there are H&S issues on a building site, however being a person who doesn't really 'get' plans and drawings, i prefer to see the location for real. I loved both properties I viewed and am now in the process of deciding and assessing the offers and deals available. If i ignore my earlier experience almost a year ago, I have been impressed. Hopefully that will continue if I find the right deal and go ahead with a purchase.
1/5
TrustpilotPomegranate park.
Pomegranate park.When we decided to buy a new house from Avant I knew it was not going to be easy and that we would have defects, but the house looked amazing and the staff seemed professional. Well until llinos moved to a different site, then it was like a training camp, different staff none knowing what the other was doing; and our house did not have a second floor at this stage. We selected our extras 3 times with different staff, then being told by a different member of staff we could not have those combinations. We ended up having to choose again after work and in a rush, which is not ideal when spending so much money.We were not shown the house being built at the different stages, nor were we invited to see the house at first fix. Both of which we were told we could.Then we moved in, it was fantastic and the house we hoped for. Until we started with the defects list which started at 60 and grew to over 100, the highlights: a garden resembling a paddock, a leaking roof, the toilet being flushed with hot water, no gas safe certificate for 1.5 years (to rectify this we needed to have the main gas pipe in the house replaced, meaning we needed to move out), tiles needing to be cut out and replaced in the kitchen and hall as they protrude so much you could cut your toe, every piece of glass apart from 1 was scratched, wrong fridge freezer installed; you get the idea. Needless to say over 2.5 years on and we still have many outstanding defects and unless I chase weekly to get anything done nothing is progressed. Avant are unable to be proactive and when they do arrange trades to come to our property, it is quite often for the wrong thing or they do not know what they are meant to be doing at the property. The fixtures and fittings in many cases are cheap and start to look shabby after only a couple of years, unfortunately it seems it is a case of you don't get what you pay for.
1/5
TrustpilotPoor sales team and attitude at Brompton Mews
I did not like the way I was spoken to by the salesman, he was quite abrupt and talked down to me when discussing the extras package. The package we had previously been offered had been withdrawn and apparently would not be offered so we cancelled our purchase and will now look elsewhere.
5/5
TrustpilotJulie Robson at Vanburgh Gate has been…
Julie Robson at Vanburgh Gate has been an absolute star at getting everything perfect for moving-in day. Thank you to everyone onsite
1/5
TrustpilotIf i could give it no stars i would
If i could give it no stars i would. Nothing but problems. Faulty wardrobes that was highlighted to them a few months in. 2 years later the warranty was up and they cant do anything. As soon as your house is built and They're onto the next they're not bothered what state they leave your home in. Nothing but trouble from day 1!!
2/5
TrustpilotSaloon closed
Very sad to find the saloon closed when Google states they were open. To add the frustration whoever reply to my unsatisfactory enquire didn't reply with nothing but a sorry. It was an emergency and no solution was given or a let me see what I can do. Had previous unsatisfied experiences before but enough is enough.
1/5
TrustpilotThis company is terrible to the core
This company is terrible to the core. From the CEO down they have an arrogance that ignores customers who have paid good money for their products. They fail to respond to emails and lack common courtesy. If you have money to spend on a new build don’t fill the pockets of overpaid management who sit in glass offices and fail to face the customers who have put them there.The houses are lovely but the company let themselves down with this arrogant after sales attitude
5/5
TrustpilotDebby is a wonderful person
Debby is a wonderful person. She assisted and guided us a lot.
1/5
TrustpilotA year on and still asking for Avant to…
A year on and still asking for Avant to put things right. This is my second review as I’m a year in now and the customer care is worsening! We still have the same snags waiting to be dealt with. The site manager, nice chap at Alfreton, Derbyshire tells us just to put one room right will take two weeks. There’s a lot more issues besides. We asked Avant to rehome us whilst this is being rectified due to the amount of time and work living in a dusty environment as my husband has sarcoidosis affecting his lungs and I have asthma. A year ago Tim Brickley their managing director said yes. Then He came back and said no. We now have Covid 19 and still Avant say no! What about customer safeguarding? I’ve asked their customer relations manager Mark Phelan to resolve the matter. I hope this doesn’t have to go to court.
5/5
TrustpilotAfter service with Laura
Encountered some snagging issues and reported them to customer services. It took a while but they sent me a lovely lady called Laura. Not only was she polite and courteous, she was very knowledgeable in all aspects of the job and more.. I will only ever ask for Laura in the future for any works tat needs to be done.
5/5
TrustpilotBrilliant staff
Andy Jones and Ronnie Keating carried out several repairs in our home and on every occasion did an absolutely brilliant job! Excellent customer service, great attention to detail and both super lovely guys. Huge thanks for all your help, Andy and Ronnie.
1/5
TrustpilotFrustrated
Some initial issues were rectified quickly, but others!!! Walls out of square, doors not fitted well, kitchen fitted very poorly, bad plastering, garden pools water as no top soil, redllypoor workmanship, Waiting 10 months for kitchen door, 8 months for lights, missed appointments, no correspondence Customer care wash hands of you, feel let down snd lied to
5/5
TrustpilotAvant Homes Knaresborough
Just wanted to say big thankyou to Curtis, Steve & Lynsey great team at Avant Knaresborough.From start to finish I felt I could trust them to deliver a fantastic home, which they did.I would recommend people to buy Avant homes as the quality and service has been fantastic.
Thanks so much for your kind feedback GordonThe team will be delighted to hear how much you trust them and that they have delivered the fantastic home you deserved!Your feedback means so much to us all - so thank you againAvant Homes
1/5
TrustpilotTerrible company
Terrible company. Still haven’t done our road works for 4 years, ignore all the residents on the estates emails asking. They keep saying that it will be done but blame contractors constantly. Be warned! Once they have sold you the house they do not care.
1/5
TrustpilotI can't believe it's called building
I can't believe what I keep finding, as time goes on living in our house from these "builders". Despite having found the customer service to be so poor during the first months. I was particularly shocked when four months after buying the house, some builders turned up, dug a hole in our front garden and planted a tree, without so much as a word to say they were doing so. Calling customer services, left me in a circular conversation with a particularly skilled and evasive service agent, who the company has obviously trained in their typical "wear you down" "fob you off" tactics. The agent refused to let me speak to anyone who would deal with the issue, while insisting that I had to address any complaint to her. However, when I did so, she simply replied that it wasn't something she could deal with...again and again, round and round. As a professional advocate, I felt obliged to take on her challenge and we continued this circular conversation for over 40 minutes, without as much as a care from the customer service agent, or any concern about me, the customer and why I was upset at someone entering my garden and digging a hole in it without permission.Nowadays, everything I uncover doing alterations just shows how badly this building work was botched. I do remember the site manager justifying it when we first looked round saying they had to make these homes poorer quality, as they were cheaper than their other ranges, but I still thought they might have been built by professionals. I am regularly astounded to find the way things were "botched together" again and again.Really, really disapointed. I remain shocked over poor customer service during the first couple of months, when we took posession, and the abject failure to deal with snagging issues repeatedly during those months. We even had a plumber run away one time within a month of buying the house, never to return, when he saw what he had been subsequently brought in by the builders to fix. But this house just keeps coming up with more gems of rank beligerance.I'll be glad to be out of it soon.Afternote: I find it interesting that the company's immediate response to this review is to try and have it removed, rather than trying to contact me, the customer, to try and resolve anything....speaks volumes - steel yourself before buying.
4/5
TrustpilotGreat experience with the sales team
Really good experience with the sales team. Sarah helped answer the questions I put forward and responded to my e-mails and phone calls straight away. Sarah also provided all relevant information and talked me through appropriate steps providing guidance on what questions to ask mortgage broker and legal staff
5/5
TrustpilotSUMMERVILLE VILLAGE
SUMMERVILLE VILLAGE Have lived here for 1 year.Sale representative Angela Kingsley could not have been more helpful through the whole process of our house purchase, always had time for questions and issues. Customer after care north also very proactive and have dealt with all our snags although purely cosmetic efficiently and we are very happy in our new home
5/5
TrustpilotNicola at Strawberry Fields
Currently in the process of buying at Strawberry Fields, Carlton. Nicola in the office has been amazing and patient with my regular visits and questions, and been a great help at keeping me up to date on progress of the build, choosing extras with costs, colour schemes etc. Just want my plot to be finished now and move in!
1/5
TrustpilotWould rate a zero if I could
Would rate a zero if I could. Seem to think that they have no duty of care when they get your money. Snagging or remedial works are ignored. Bought a house 4 years ago and ignoring my outstanding snagging. Never again would I go near avant for a new build
2/5
TrustpilotCustomer service appalling
Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.
Hello JanI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order to investigate this issue further, please could send us an email with as much detail as possible including: - Your full name - Which Avant Development you’ve dealt with - Your plot number - and when you first reported these issuesYou can send this to support@avanthomes.co.uk and your comments will be directed to the appropriate department.Kind regards,Avant Homes
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
