5/5
TrustpilotSarah was lovely
Sarah was lovely, explaining everything perfectly. I came away very happy.
Agent replied · 7 June 2026
Thank you for your excellent 5-star review! Many thanks, Avant Homes
Trusted Agent profile · Catterick
Avant Homes North East Catterick reviews
★★★★★
1,678 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.6 out of 5 across 1,678 reviews on 1 platform.
Reviews
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrilliant customer service
We have had a brilliant experience with Avant at Monkswood. The customer service from Keana was excellent and she kept us fully informed throughout the whole process, answering any questions we had as it was our first home. The quality of the build was great and both Ian and Dave, site manger’s were fantastic. Any concerns we had, they sorted straight away for us without question or hesitation and the after care so far has been wonderful. We couldn’t be happier with our new home and are so grateful for all at the Monkswood site for making the process as easy and seamless as possible for us. Thank you Avant!
Agent replied · 26 October 2024
Hi Emma, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Hilary.
5/5
TrustpilotMyself and my partner went to view a…
Myself and my partner went to view a house on 29/05/2026 at Earls Park, Holmewood and to have a conversation about some options and other properties. We had Louise on the day and she was really nice, patient, understanding and extremely knowledgable. We couldn’t have had a better experience and it was smooth sailing from every aspect.
Agent replied · 7 June 2026
Hi Jack, Thank you for taking the time to write a review about your experience. We are very happy to hear that Louise made your journey easier! Kind regards Avant Homes
5/5
TrustpilotExcellent customer service
Ruby was outstanding. Helpful, knowledgeable and polite.
Agent replied · 7 June 2026
Thank you for taking the time to write your wonderful 5-star review about Ruby! Kind regards, Avant Homes
5/5
TrustpilotAmazing experience moving into our…
Amazing experience moving into our first home as a married couple, Toni has been absolutely fantastic and could not thank her enough
5/5
TrustpilotAngela at Copper Gardens ⭐️⭐️⭐️⭐️⭐️
Angela at Copper Gardens has been fantastic from the moment we met her too the moment we reserved our plot, which was a VERY BUSY two weeks. She always returned calls, followed up emails and was very detail oriented when answering questions. Would highly recommend and very much feel as ease knowing we are in good hands for the remainder of the process.
Agent replied · 26 October 2024
Hi Amy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
5/5
TrustpilotDrew was very helpful from the…
Drew was very helpful from the Greenlock Place, Leeds. She explained everything to us and had patience with all our questions.
5/5
TrustpilotFirst class service from a great team
Moved into our new home at the end of October and our experience of Avant Carnethy Heights so far has been fantastic. Caroline, Jemima and Louise in Sales were first class. George and Jim on site with their amazing team have been faultless, and have worked quickly with us to acknowledge and have a plan to resolve any remaining snagging. Holly in Customer Service is regularly checking in to make sure we are happy. Wouldn't hesitate to recommend this builder
Agent replied · 26 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Andy.
5/5
TrustpilotExcellent service at Five Rise Quarter!
We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.
Agent replied · 7 June 2026
Thank you for your kind words and 5-star review! We’re delighted to hear that Abi has provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotExcellent service and professionalism
I would like to provide positive feedback for Andy Jones following his recent visit to our property. We had a number of minor snagging issues, and Andy took the time to thoroughly inspect and document each one. He resolved several of the issues during the visit itself, which was greatly appreciated.
Agent replied · 7 June 2026
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotJacqueline @ Honeyman Park
We would like to highly recommend Jacqueline as your go to person for Honeyman Park. She was extremely friendly, warm,helpful and informative, answering all our questions in detail. Also just a phone call or email away should you have any enquiries!We look forward to working along side her until we get the keys to our new home. Can’t wait! Graeme and Suzanne.
Agent replied · 26 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotAmazing experience
Jacqueline from Honeyman Park sales was amazing. We’re still in the early stages of purchasing our forever home and have just reserved our plot, but so far, our experience with Jacqueline has been excellent. She’s been incredibly helpful, patient, and informative, guiding us through the process with professionalism and a warm, approachable attitude. We feel confident moving forward thanks to her support and are excited for what’s ahead
4/5
TrustpilotMy experience buying with Avant has…
My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.
Agent replied · 24 September 2026
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
1/5
TrustpilotDon’t believe the other reviews
Don’t believe the other reviews. Avant Homes are a cowboy outfit. Since we purchased our home in 2021 (Hawfinch Place) we have made several improvements to our home and have utilised the services of a local odd-job tradesmen to implement them. He has frequently been left speechless at the ineptitude and stupidity of the original builders. They will leave no corner uncut.
5/5
TrustpilotBrilliant support from Andrew at Darach Fields
We recently moved into our new home at Darach Fields and couldn't be happier with the support from our site manager, Andrew. He is incredibly friendly, down-to-earth, and always approachable, whenever we ping him, he responds straight away and comes over to check on things personally.
Agent replied · 7 June 2026
Hi Dinesh, Thank you for the positive review! We are delighted to hear that you had such a great experience. We're especially pleased that Andrew was approachable and made your moving process easier! Many thanks, Avant Homes
5/5
TrustpilotWe have just reserved our flat with…
We have just reserved our flat with Avant at Richmond Heights with Faizah today . We are very happy so far with everything although still early in the process we have been put at ease by Faizah who is very helpful & friendly .
Agent replied · 7 June 2026
Hi, Thank you for your wonderful review about our colleague Faizah! We are very glad to hear they gave you an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotSince purchasing out home from Avant…
Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotMoomag
We have been dealing with Angela Kingsley and i cannot tell you what a great experience this has been, her knowledge is second to none and a real asset to Avant we havent finished the journey as yet but the journey so far has been good thanks to Angela
Agent replied · 10 June 2024
Hello MargaretThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotAvoid avoid avoid
There is no doubt that avant build homes which have a lovely interior with many more things included as standard than other builders, to a high specification. However, this simply just means more problems and more poor service. We bought our home in 2019 and had a snag list in excess of 400 individual items, some minor which are to be expected and some pretty major which are still not completely resolved. Some issues are fixed quickly, others involve an argument. When buying a new build I expected to have some snags, however I expected them to be fixed and I expected the house to look like a brand new house and when snagging we took the view of what we would see as acceptable should we have had the work done in our home by a tradesman. Unfortunately Avant Homes are all about money and blame. Nothing is their fault and they want to pass the cost of anything to anyone else where possible. Sad thing is, if our house had been and signed off correctly to begin with they could have saved themselves a fortune in coming back out to do work. There is a serious attitude problem with a lot of the management and staff within the regional head office. I'm absolutely disgusted by the way I have been spoke to by several senior people at Avant Homes. It's quite simply gas lighting and in my opinion this shouldn't be allowed. The psychological games which they play should not be legal, and if gas lighting was a criminal offence we would have pressed charges against Avant countless times. Avoid avoid avoid. Their only saving Grace is a couple of nice site managers and girls in customer service. I would not go anywhere near avant homes again. Vile company.
Agent replied · 10 June 2024
Hello,I’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotRude, haughty estate agent
First meeting at Skelton went well. Sales agent was lovely but did not have any 2 bedroom houses to show us. Later called me and we spoke and said there was availability on their Sherburn in Elmet so booked it in. Unfortunately had some issues day of and anticipated we would miss our appointment so called the number we were given and told the lady we would be over 20 minutes late. She said it was okay to still attend and she would pop over an email to the Sherburn site. Arrived there and of course did not expect to have an appointment but we wanted to see the home and had been told it would be fine regardless. Sales lady at the site was so pompous, speaking to us like we were children. Even though we apologised, she kept trying to usher us out saying she had no space for us (again we weren't expecting her to abandon her current appointment, we just wanted to see the house we had confirmed we could see and driven over 40 minutes to see) until I said her colleague on the phone had said the house was available to view. Funny she said she had had no correspondence but yielded once we let her know that. That's when she relented a bit and coldly let us through, treating us with so much disdain. The house was fine, but difficult to truly appreciate when you've just had a sour experience. Hopefully she has more grace for future clients
5/5
TrustpilotCaroline Jarvis at Viridian Meadows has…
Caroline Jarvis at Viridian Meadows has gone above and beyond to help get us into our dream home, her customer service and drive to create a smooth journey with help on choices and great communication makes the process so much easier. Caroline is an asset to Avant Homes.
Agent replied · 26 October 2024
Hi Kerri, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotExcellent sales advisor
Went to see Julia, the sales advisor for Hackett Grange in Radcliffe on Trent. Julia was one of the most friendly, warm and lovely people I've ever met, and the most affable sales advisor. She took the time to explain everything to us, and nothing was too much trouble for her. She was incredibly accommodating ad went above and beyond to secure the best deal for us. Unfortunately, we decided against it due to the location of the site being too far away from work and amenities, however our experience with Julia left a lasting impression with Avant Homes. I would jump at the chance to deal with her again for a future development.
5/5
TrustpilotWe have had an excellent customer…
We have had an excellent customer service experience from the very beginning. We are from London and have been looking for a home for a very long time, But when we stumbled upon Avant homes and started correspondence with Caroline , it made all the difference to . Caroline was very warm, welcoming and courteous which helped us to make the decision to buy at Viridian Meadows. She continued with her excellent communication and customer service skills throughout our whole process. She was very much in hand to help with any issues we have faced and is very knowledgeable about the area offering advice and suggestions when necessary. The aftercare service is excellent 10/10 really passionate people who love their jobs and have ensured we are happy with our home. We love our home and the community we are now building so thank you Caroline for helping us find our dream home.
5/5
TrustpilotVicki Phelps (Summerville) absoloute…
Vicki Phelps (Summerville) absoloute wonder woman, she has gone above and beyond to open to doors to our dream house and absoloutely beautiful future :D the whole Avant team have been amazing and made the journey extra special and stress free. Honestly couldn't praise them enough especially Vicki <3 if your looking for a move I cannot recommend Avant enough they are brilliant :D Matt (site manager) and Rebecca also deserve a mention for making our dream come true :D Thank you everyone for making this possible
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Questions about Avant Homes North East Catterick
How many reviews does Avant Homes North East Catterick have?
Avant Homes North East's Catterick office has 1,678 reviews across 1 platform: 1,678 on Trustpilot (across the whole business).
What is Avant Homes North East Catterick's rating?
Avant Homes North East Catterick is rated 3.6 out of 5 across all 1,678 reviews.
Where is Avant Homes North East's Catterick office?
Avant Homes North East Catterick, Cookson Way, Brought St. Giles, Catterick, DL9 4XG.
