Anwyl Homes Catterall reviews

★★★★★ 1/5

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If I could put 0 stars I absolutely…

If I could put 0 stars I absolutely would. We have had too many problems to list in a small box. We deeply regret ever buying a house from this bunch of cowboys and have had nothing but horrific service since. I have no idea where the 4.6 rating comes from because I genuinely do not know a happy person on our site!!!! Or numerous other sites!! Particularly the rude, arrogant and offensive attitudes in all involved in customer “care”

Emily · 26 July 2023

★★★★★ 1/5

Trustpilot

Worst housing developer!!!

Worst housing developer!!!Worst customer service who take weeks, months to reply!!!From the very start everytime you will report a problem from the snags, small and big problem it will take ages to reply.Then when my husband told them that he can't find the exchanging email between them and mu husband from the time my husband reported the problem less than 2 years ago when we bought the house. The customer service said That the water leak from ensuite is not covered by anwyl warranty a sthis is more than 2 years, Fortunately I have emails with dates and photo of it as I always follow up the problem after my husband reported the problem as as usual we will received an automatic email reply from themNow they told us we need to contact NHBC dispute resolution very HELPFUL!!!!Deeply regret buying from Anwyl Lea grange full of excuses!!!!

Angela · 21 July 2023

★★★★★ 5/5

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Victoria Mills

Victoria Mills - Despite a few small hiccups and snags as you would expect with any new home. I am all settled in my new home, with the start of an amazing community around me. The development is not finished yet, but the roads are kept clean and workers are all very respectful when going about their work. The development team Issac, Mark, Gyllian, and Andy have been exceptional. They are a credit to the Anwyl Brand and have done everything they can to make my move in, snagging and getting things put right easy and stress free. This is my third new home and I would rate Anwyl as a developer that builds beautiful homes to a high specification and fit. Extra Bonus the Neighbours are great too!!

Rachel · 21 July 2023

★★★★★ 5/5

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Lee Ashworth

Lee Ashworth, did a great job extremely reliable and trust worthy!Thanks Lee!

Umar · 11 September 2024

★★★★★ 5/5

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Paul was very polite and tidy

Paul was very polite and tidy. Kept me updated with his progress. Very professional

Charlie · 5 August 2024

★★★★★ 5/5

Trustpilot

A good decision

I have been happily settled in my new Anwyl home for almost two months now and I love it!The house is finished to a high specification and the thoughtful layout makes for very comfortable living.Gyllian and Lauren in the Sales Office could not have been more supportive making what might have been a stressful experience run smoothly, ironing out any hitches on my behalf along the way. My purchase was completed in a record nine weeks using the Panel Solicitor who also offered a speedy, personal and very efficient service.Isaac, Site Manager, and his Site Team have been on hand since I moved in to work through the snagging list and, without exception, each person has been courteous, good humoured and willing to help with the detail. A good purchase decision! Thank you, Anwyl!

AB · 10 July 2023

★★★★★ 5/5

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The Fairways Development

I have recently moved on to the Fairways development in Handforth. The two site managers Carl and Gaz have been so helpful and have dealt with any problems with speed and efficiency. They made my move and settling into my new house much easier for me and I am grateful for their help and support.

Emily · 22 November 2024

★★★★★ 5/5

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Thank you Josh Hough for fixing our…

Thank you Josh Hough for fixing our garden gate it’s so much better now!

Laura · 2 August 2024

★★★★★ 5/5

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Richard Nelson Paint Technician for Anwly

Well yet again Anwyl customer service is excellent! 5*Sending Richard Nelson over to us.We needed our skirting boards on our stairs repainted after having some work done by Lee Ashworth also deserves a 5*, who did a super job filling in and making good the skirting boards ready for painting.Richard arrived bang on time, unfortunately I wasn’t quite ready to let him in, so saying wasn’t a problem and he patiently waited for me to get sorted 😊So once again may I say customer service, work ethic,And the finished job absolutely no complaints with it,Perfect 👍 5*

Susan · 8 July 2023

★★★★★ 5/5

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Our first home

We first started our journey of buying our first home with carol, she gave us all the information we needed to make the decision. During our process carol went part-time so Angela took over, the change over between them was faultless, they were both so helpful and supportive as young first time buyers. both ladies and jack have been amazing with the whole process

Reece · 27 June 2024

★★★★★ 5/5

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It’s very difficult to get hold of…

It’s very difficult to get hold of people now as you have to use an online form! with the online form reporting issues with the property means the timeframe for replies is quite slow and then if you need to respond to something again you can wait days for a responseHowever today Lee Reynolds cameTo resolve one of the problems arrived on time was very friendly and resolved the problem and the door is now working perfectly he was very clean and tidy and explained everything he had done

Sam · 7 July 2023

★★★★★ 5/5

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We recently moved in to our new Anwyl…

We recently moved in to our new Anwyl home on the crossfields estate in Catterall 6 weeks ago We love it, the home and the whole experience made better by the site manager Ian .The very few snags we found with our property, Ian dealt with, in some cases he dealt with the snags personally in a speedy manner .. Ian should be the platform for all Anwyl site managers, he’s made our experience comforting and welcoming Well done Anwyl, love the house And well done Ian !

Steve · 5 July 2023

★★★★★ 5/5

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Happy & looking forward to the next steps

Will Waterworth at the Fairways guided us through the purchase process professionally. He did a good presentation with lots of details for our future home. Many thanks to Will and also Sarah for the earlier work of the reservation.

Tse · 18 November 2022

★★★★★ 5/5

Trustpilot

Brilliant workmanship

Richard, Chris and Josh were very polite, thorough and accommodating. They cleaned up after themselves and listened to our concerns and suggestions. We’re very pleased with the results.

Ludy · 15 October 2023

★★★★★ 5/5

Trustpilot

Lee from Customer Care arrived at…

Lee from Customer Care arrived at stated time, dealt with the minor snags in a tidy professional manner. Anwyl Customer Care is excellent and Lee us a credit to the company

Diane · 25 July 2023

★★★★★ 5/5

Trustpilot

Excellent costumer service

My son and girlfriend purchased a beautiful home from Anwyl. Like any new build there was a snagging list.With both of them working full time it was hard to get the jobs done. Myself living an hour away offered to house sit whilst the jobs were carried out. I first spoke to a lady called Sophie Finlay who was very proffesional and worked with me totally to arrange a date and understood totally the fact I had to travel so I needed a Definite time and date . The guys Sophie appointed was Richard Nelson and Lee Reynolds. These guys were very professional with shoe protection/ the way they worked in someone’s home . I explained that my husband also worked on site and having a new build myself many years ago , I can clearly see why this company produces stunning , very well made houses with a fantastic work force. Thankyou Sophie and to Richard and Lee . Keep up the amazing work . Thankyou

Lisa · 27 June 2023

★★★★★ 5/5

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I purchased my house from Anywl in Holmes Chapel

I purchased my house from Anywl in December 2022, I downsized but I was extremely surprised how spacious the house (Epsom) is and the quality of the build is excellent. Having purchased a new build in the past from a different builder, I was fully aware that there was going to be a snagging list (it would be naive to buy a new build and not to expect a few snags) but site manager Mark, Isaac and their team have been very engaging in rectifying any minor issues, Mark should take particular credit for taking on his extra daily role of collection of stray debris which has occasionally blown around the site, this impresses me because it proves he is committed to ensuring the simplest annoyances are avoided. From my very first meeting with the Sales team (all of whom have been really lovely and very professional) to the end result, my beautiful new Epsom home, I can honestly say that Anwyl have been a pleasure to do business with, very professional, they run a tight ship in so far as the installers on site and everyone is respectful and completely engaging in delivering a professional service. I would definitely buy a Anwyl home should I need to move again in the future but right now I am loving my new build home in Holmes Chapel.

Jill · 20 June 2023

★★★★★ 1/5

Trustpilot

Lacking attention to detail and care

First of all, it’s worth mentioning that most of these reviews seem to be of the technicians and not the company/homes themselves. We recently moved in to our new home in December and unfortunately their lack of attention to detail and care really shows.Initially from the outside of our house, it hadn’t been cleaned, there were several bricks chipped, the render is falling off in several places, the grass is all up and down.From the inside, things weren’t painted properly, there was piles of dust underneath the kitchen units (including batteries, screws and all sorts), the front door doesn’t sit right, the patio door has obviously taken some sort of impact, and the plastering is shocking in some places.I completely understand that problems are going to come up with any build but unfortunately Anwyl seem to take the type of approach of “let’s get it sold and worry about the quality after” and they don’t seem to care that you have problems at all.It’s disappointing that we’ve had this experience from a company that’s meant to be building “thoughtful homes”.UPDATE JUNE 2023:So we've now been told that the dead plants they planted before completion are the "owner's responsibility". This is around 100 plants that were planted less than 6 months ago. Anwyl is constantly full of excuses.

Drew · 20 June 2023

★★★★★ 1/5

Trustpilot

Buyer beware - Mill Green Warton

Please be careful when buying from this companythe whole experience has been a nightmare and I deeply regret buying from AnwylAfter many battles trying to get the snag lists completed I have been left with floors that are sloping in several roomsa wall between the lounge and hall shakes every time any downstairs door or window closesthe lounge ceiling has a three inch line across which they were supposed to have put rightall the gardens are on a slope so it means employing a landscaper to do anythingthe kitchen floor was left in such a poor state I couldnt have any floor covering down until I had it screededI had a leaking roof because a pipe hadnt been connected to a vent and they refused to change the wet insulationwrong tiles put in the cloakroomtiles needed replacing in en-suite7 tiles in the bathroom were from a completely different range - so had to be changedall the walls are badly plastered and will have to be eventually re plasteredlump of concrete left under the grass in front garden which they reckon was from positioning a post wrongly, even though it was 4/5ft from where it should have beenpipe rim left sticking out of the cloakroom floor an inch above floor levelmany many more issues too numerous to listthe company just don't care, they have to be the worst I have ever dealt withthey attempt to rectify the smaller issues but dont care about the serious issues and refuse to fixeven the directors don't helpHaven't found things on site to be completely honestthey promise to look after you before purchase and then you don't see them againThe experience has been so upsetting, no one cares about you are just fobbed offthe service is shockingI wouldn't like anyone else to go through thisRegarding the reply from AnwylThe issues are far from resolvedIf refusing to fix issues is Anywl s way of resolving them it certainly isnt mineAnd I suspect that if we ask the other residents at Mill Green about their experience's they've some horror storiesIt's a total joke and completely unacceptable they are a shocking company and the way they treat homeowners is criminalMoney is all they care about

Lesley · 19 June 2023

★★★★★ 5/5

Trustpilot

Was quick

Richard Nelson was quick, friendly and explained the issue in a concise manner

Theo · 7 August 2024

★★★★★ 5/5

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After Sales repair

Josh and Paul were the Technician. They fixed creaking sound on the floor. They are professional, polite and friendly. They've cleaned up after. Excellent and Efficient work!

Shirley · 28 October 2023

★★★★★ 5/5

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Parrs Meadow Development

Debbie and Imogen, wow!! Thank you so much for everything. From speedy responses even out of hours to being helpful to find creative solutions and suggestions. It is not everyday you find people who show they care so much that there is no need to say a word. The houses are amazing and are a reflection of the amazing people who work here!

Itai · 30 June 2024

★★★★★ 5/5

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Chris was great to work with and did an…

Chris was great to work with and did an excellent job. He took care and completed all the task and more..

Satisfied · 4 March 2024

★★★★★ 5/5

Trustpilot

All I can say is well done Amwyl Homes

All I can say is well done Amwyl Homes. I’ve just moved into my for ever home on the Queens meadow site, all the lads are amazing and will do anything to help, Neil & Sam go above and beyond making me feel safe and secure, The site is well maintained spotless keep up the good work you are an amazing team

Lesleyanne · 11 July 2024