Anwyl Homes Catterall reviews

★★★★★ 5/5

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Top Drawer Service

Peter was professional, courteous and friendly. He did a really good job as he had done previously. Can’t recommend him and all the guys at Anwyl highly enough

Tony · 22 May 2024

★★★★★ 5/5

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Peter was professional

Peter was professional, meticulous and took a great pride in his work. He was courteous, and kept me informed of what he was doing throughout.He is an asset to Anwyl!!

Barry · 9 April 2024

★★★★★ 2/5

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Mill Green...Poor communicaiton & being carried out

In March 2023 we moved into our new property on the Mill Green estate. We paid an additional fee for the turf and when we arrived to view the property a few days before we were due to move in, the garden area was still a land site. We were told the landscapers would be in before we moved to complete the garden. On the day of moving, we found that the garden had been turfed, however, there were clear bumps all around the garden. Additionally, the top area of the garden next to the fencing was poorly turfed. We raised concerns with the builders and were reassured that the garden would settle and that they would get the landscapers out to fix the top area turf. This was not met despite weeks of emails to customer service and speaking with the site team. Once the garden had set after around 6 weeks, we noticed that there were bits of brick sticking out of the turf and the large bumps remained. We continue to report our concerns, however, were told that they couldn’t get hold of the landscapers despite seeing them on-site at different properties over the coming weeks. We then got to July and got so frustrated with waiting that we decided to employ contractors to complete a raised patio area at the top of the garden. During the time they were there the landscapers briefly came to assess to garden and suggested that our contractors were the ones who caused damage to the garden and they were not going to carry out the work. This was also reaffirmed by customer service as they said they consider the matter now closed. Unhappy with this, we then contacted our housing standards regulator to take the matter further. They came and assessed the garden in August and dug up portions of the garden and found a clear lack of topsoil that was insufficient to meet standards. They ordered that Anwyl must complete the work by the end of October. We thought by this point that Anwyl would finally start working with us to the matter resolved. The week that they were due to start we were told that there was a delay due to the topsoil not being ordered so would have to start the week after. That next week the Groundworkers did not show up on the day that was allocated. The work was finally completed to a sufficient standard the week after. Despite this we have had some good experiences with Anwyl and work has been completed on other parts of the property to a good standard.Going forward I think the company needs to have better communication between customers, site team, customer service and external workers. I would also advise anyone looking to buy a property with Anwyl to consider their options when paying for additional work to be carried out.

Steven · 27 February 2024

★★★★★ 5/5

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We are delighted with our recent house…

We are delighted with our recent house purchase at Victoria Mills by Anwyl Homes. Right from our initial visit, Gyllian provided invaluable assistance, guiding us through the reservation process and helping us choose our options. Her friendly and excellent service set a positive tone for our experience.Furthermore, our interaction with Issac during the snag list remediation process has been exceptional. Issac's proactive approach and dedication to resolving issues promptly have truly impressed us. He consistently follows up to ensure our satisfaction with the completed tasks, making him a valuable asset to the development. Issac's friendliness and approachability have added to the positive experience we've had with Anwyl Homes. Overall, we are extremely happy with our new home and appreciate the outstanding service provided by Gyllian and Issac!

Chris · 21 February 2024

★★★★★ 4/5

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Anwyl Technician Appreciation - Pete

Anwyl Technician AppreciationThis review is specific to one of the Anwyl technicians and not Anwyl as a whole who have been extremely poor at communicating and acting to resolve issues. I can however state that Pete (Anwyl Technician) has now visited our property twice and has been nothing short of excellent with his knowledge, understanding and empathy towards the situation. All rectification work that he has completed has been done so to the highest standard and it is for this reason alone that our level of satisfaction with Anwyl has started to turn.

Josh · 21 February 2024

★★★★★ 1/5

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Disaster and Poor Communication from the start

Since buying our new build property at the Victoria mills site 2 years ago, we’ve seen 3 possibly 4 site managers. Come and go because they weren’t satisfactory, but feel this was somewhat disguised for the lack a competency of the business themselves who have yet again proven themselves a nightmare. After 2 years of fighting to get things done, we found ourselves in a bigger dilemma, as the building control hadn’t signed of the house. This has led stuff been broken in the process of these works finally being completed. Customer service fail to respond when they miss your call using comments such as “oh I wasn’t aware I needed to respond” or keeping us up-to-date on the progress of there lack of care. Overall a disappointing start, a disappointing middle and I wonder the fun we’ll have at the end? Oh and couple all this with the fact they’ve hand over site maintenance to the local authority on a site that isn’t completed meaning you will be responsible for paying for the state of the show homes? The dirt track (road leading onto the estate), the cracked curbs, the mud mounds and the lack of plants. The only plus side to it is if you SHOUT loud enough is seeing the panic as they scramble to complete what should already be completed

Chris · 19 February 2024

★★★★★ 5/5

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My experience in dealing with Anwyl

My experience in dealing with Anwyl - Mill Green site team has been a positive one. Nathan (site manager) has been approachable, ready to answer any questions I've asked. When a few of the outstanding snags haven't been completed to correct standards the team makes it a priority to get this completed within good time. The site team have been attentive to dealing with issues on the day even when they have other jobs to complete elsewhere.

Steven · 18 April 2024

★★★★★ 5/5

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Isaac and Andy - Victoria Mills

I moved into my new home at Victoria Mills last summer, and am thrilled that both Isaac and Andy (site managers?) are still in touch and as attentive as ever. After the first few months of moving in, any issues have to be reported to the office based Customer Care rather than the site staff. I recently contacted said Customer Care about what now appears to be a malfunctioning drain which had resulted in a foul smells and a blocked toilet, and, having seen the plumber/drain specialist’s van parked outside, both Andy and Isaac called at my house to enquire what the issue was. Both men have always shown to be polite, professional, respectful and go the extra mile in their roles and were so fantastically helpful with the initial snagging when I first moved in. I feel they will support me in getting the underlying issue related to the drain rectified as they also took the time to speak to the plumber in attendance. Andy and Isaac are both fantastic customer facing representatives for Anwyl and I am delighted to have made their acquaintance and wish them success in their careers.

Tessa · 16 February 2024

★★★★★ 5/5

Trustpilot

Thank you to Josh hough

Thank you to Josh hough, nice tidy work fixing the skirting board and shrinkage cracks at my property. Cleaned up after himself and was informative on what work was carried out.

Amy · 6 March 2024

★★★★★ 5/5

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Quality Homes, Fantastic Service

We are delighted with our Anwyl home at Winnington Place. Since the start of our house buying journey with Marie and Kelly in the sales team, we've had clear communication and support, they've both been fantastic. We love our home, it's built and finished to a high quality and our site managers Keith and Scott (and their team) have been on a mission to quickly resolve some of the minor snags across the property - they're a credit to Anwyl. We've been well looked after, and no doubt will be in future.

Andrew · 11 February 2024

★★★★★ 5/5

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Great Employee

Chris Appleton, customer service technician, arrived punctually to stain block and paint the ceiling and wall where the roof had leaked in my bedroom. He was delightful, knowledgeable, tidy and personable. After having to wait a number of weeks to have have this job done, I was thrilled that he went above and beyond, noticing that the wood topping the newel post on my staircase had fallen off (this had happened over the weekend and I hadn’t yet contacted Anwyl about it) and he independently fixed it. Anwyl are lucky to have him.

Tessa · 6 February 2024

★★★★★ 3/5

Trustpilot

After months of wait

Lee came today to check the reason for very cold lounge in our new home at Alexandra gardens. He was very professional and did his job well. He found out the problem which we were reporting for the last 6 months. The problem was in the construction which is making the living room and the room above quite cold and you could feel a draft of cold air coming through. This is in addition to many snags that have not been fixed for the last 7 months. Unfortunately he couldn’t fix it today as he needed the supplies and other logistics.I would love to have him back to fix it so that I don’t have to bear this freezing cold in-spite of paying much more than what I should, for the heating.I give 5 stars to Lee.

Muzamil · 6 February 2024

★★★★★ 5/5

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The Fairways

Lee did a series of brilliant jobs today for us and has great advice for future projects around the house !

Simon · 15 October 2026

★★★★★ 5/5

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Winnington Place

i recently purchased a new house from Winnington Place and from start to finish it has been the best experience i have had when purchasing a new build property. Kelly and Marie in the sales office we're absolutely brilliant and kept updated every step of the way from start to finish and there customer service is second to none. I have had a couple of minor issues with the house and i mean minor as the standard is the best i've seen but Keith and Scott have been on hand and sorted the issues super quick for me. These individuals are a credit to the company and it's clear to see that customer service is very important to them all and for that i am really grateful 👍

David · 31 January 2024

★★★★★ 5/5

Trustpilot

Exceptional work done by Richard…

Exceptional work done by Richard Nelson. Such a friendly character and very approachable! Just been in to help with bathroom repairs and he was absolutely amazing all day! Really good attention to detail and just so pleasant to speak to. Has a clear passion for his work and is clearly a credit to the company! Outstanding effort we are so happy with the work he has done! Highly recommend!

Jordan · 22 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Experience From Start to Finish

We purchased our home from Anwyl Homes in December 2025, and the entire experience has been excellent from start to finish. The whole process was seamless, with no delays whatsoever, which made what is usually a stressful experience feel smooth and well organised.

Adekunle · 14 May 2026

★★★★★ 5/5

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Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

Adrian · 14 May 2026

★★★★★ 2/5

Trustpilot

Summers Bridge Development - Poor Customer Care

Purchased a property in September 2023 and I can state that the Sales team (Carol) and Site team (Jack) were fantastic with sorting out the snags that had been identified early on (for the most part). The main issue with Anwyl is their after care team - we have had a leaking front door every time we get heavy rain (very frequently in North Wales) since the start of November and they have been terrible at communicating with us. We have a number of other open snags and I've had to send e-mails weekly to chase them up and I will only get a reply after 2-3 weeks (if I get one). One instance included cracked grout in our en-suite shower which took them >8 weeks to resolve and they simply told us to not use that shower until it was fixed. We have draughts in the property which are causing quite substantial heat loss (2-3ºC in less than 2 hours with all windows and vents closed is not something you would expect in a new build) and they have done nothing about it or offered to complete a heat survey to review potential draughts / insulation issues so we are now looking to pay for our own report to be completed so that we can present them with the evidence. Overall, it is the after care team that have let Anwyl down because we love our home and just wish that we could get the problems fixed so that we could enjoy it to its true potential. The reality is that given the number of issues encountered, not least the leaking front door, you would expect some form of recompense by way of financial offer or at the very least prioritisation of work and a sincere apology. This is our home and having to continually report problems that we have encountered is the last thing we want to be doing but at the very least you would expect them to be resolved as quickly as possible.

Josh · 16 January 2024

★★★★★ 5/5

Trustpilot

First class job by a top rate chap.

Lee went the extra mile in his determination to fit and supply an acceptable side door to my house. He adopted a thorough and professional approach resulting in a first class job being done. I cannot praise him highly enough.

David · 29 June 2023

★★★★★ 5/5

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We haven’t bought a home yet but we…

We haven’t bought a home yet but we will be doing in the near future.Debbie and Richard at longridge Stonebridge fold have been very supportive and approachable nothing has been too much to ask. We have visited the site countless times and they are both more than happy to take us in the available properties not just the show homes. So far nothing has been too big of an ask and they have always called back to check in when they said they would. Not pushy or “salesy” but honest when you need them to be.Richard has since left to move to another site despite being busy Debbie has continued to be available and accommodating. We hope to move into our dream Anwyl home in the near future and can not wait to be happy in our forever home.

Emilŷ · 7 January 2024

★★★★★ 5/5

Trustpilot

Very good service.

Lee was very professional. He has made a really god job of the work he has done and cleaned everything up. Would highly recommend Lee for the work he has done. On time and work completed at a very high standard.

James · 22 May 2023

★★★★★ 5/5

Trustpilot

Richard was polite

Richard was polite, friendly and efficient, as he was on previous visits.

Lou · 19 December 2025

★★★★★ 4/5

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Crossfields Development

We were kept well informed of the progress of our house by Debbie in the sales office , who was always approachable and very helpful , and we were able to move in on time.The site manager Ian , and deputy Pete, have resolved the snagging jobs during the 3 months since we moved in.The site is kept very tidy, and as clean as a building site can be kept by them, which has made settling in here much easier than we thought it would be, as we moved in during the early stages of the development. So far we have found the after care team, who became responsible after the initial 4 week following completion, to be responsive, efficient and very polite. Overall our experience has been extremely positive. Having employed a professional new house snagging firm we felt reassured that the majority of snagging issues identified in the report were cosmetic and that structurally the house was sound.We have no regrets, and love our new home.

Consumer · 5 January 2024

★★★★★ 1/5

Trustpilot

My advice would be do not purchase from Anwyl Homes

We purchased our home from Anwyl Homes as we liked the design and location of the property at the Haygate Fields site. Unfortunately the experience, after David, the site sales advisor, left was all down hill. Our property was the very last to be completed by AH and the word completed I use very loosely! We employed a professional snagger and he produced a 34 page (A4) list of defects and very poor standard of workmanship. Two years down the road and we are still waiting for some of these snagging items to be rectified. They had to replace the stairs and landing carpet, as the bannister was fitted incorrectly and replaced the carpet with a different shade of grey, which doesn’t match the bedrooms and are refusing to replace with the correct colour. Still outstanding is decorating in bedroom 2 en-suite where the shower tray and tiles were replaced due to defects. The seal to the floor of the electric garage door has been replaced twice but still leaks. The cloakroom toilet isn’t level and is out by 15mm. This is just a few items which have yet to be completed but it’s been a total battle to get work completed and the after sales department are rude and do not reply to emails in a timely manner, which is no surprise as they obviously receive several complaints.

Jules · 3 January 2024