Bairstow Eves Caterham reviews

★★★★★ 5/5

Google

The best estate agents in town! ⭐⭐⭐⭐⭐ I’ve spent the past year or so looking for a home, with a modest budget and a wish list that was perhaps a little more ambitious! It hasn’t been an easy search, and there have been more than a few disappointments along the way. But the team at Bairstow Eves have made the whole experience so much easier. From Louise’s diligence and forward thinking, to Jonathan’s charm, character and expertise, Corinne’s knowledge and gentle reassurance, and Nick’s efficiency and ability to get things moving, everyone has brought something special to the journey. Louise and Johnathan were especially exceptional; what a team! They’ve reassured me through the setbacks, kept my spirits up and never made me feel that finding the right home was too much to ask. When my optimism was running low, they always seemed to have some in reserve. Now, in September 2026, they’ve helped me find my forever home. There’s still the final stretch to go, but I’m so grateful to have them alongside me. Thank you all for your patience, kindness and hard work. I’m looking forward to the moment I can finally collect those keys!

Monique · 20 September 2026

★★★★★ 5/5

Google

My wife's and my experience of dealing with Louise from the Caterham branch was really good. She was at the property in time, showed us around, discussed the potential of the property and helped us visualise what could be done. She gave us time and even called to find out how we wanted to proceed. She was very professional, expert at her job and courteous. Wish all estate agents were like that. Thanks Louise. Good luck!

Anuj · 11 July 2026

★★★★★ 5/5

Google

Big 5+ review for Corinne whom has been fantastic along the way with my purchase. Nothing is to much trouble and she is always fast on replies to emails and available for second viewings etc. The buying process has been a joy knowing Corinne has been on hand for any issues. I cannot thank her enough for all her help and kindness.

SHARON · 11 July 2026

★★★★★ 5/5

Google

This review is for Zoe Haylock Myers, Mortgage Advisor and the sales team Jonathan Evans, Corinne Dixon and Nick Taylor. We bought our house through Bairstow Eves and got our mortgage through Zoe. Zoe made the whole process SO easy for getting a new mortgage, I couldn’t believe it. She was transparent and very professional. When changes were needed, she made them seem seamless. Would highly recommend her. The sales team were great. Jonathan, who I had most interaction with, was always cordial, a delight to interact with and just made the communication with our seller very easy. Thanks to the team’s responsiveness, they helped us move in a chain in 4 months - basically unheard of these days. Thanks for all your work, Bairstow Eves!

M · 11 January 2026

★★★★★ 5/5

Google

All the staff at Bairstow Eves, Caterham Valley were beyond helpful in selling our property, absolutely nothing was too much trouble. Being a local company it was easy to pop in to ask questions and be re-assured with any matters. Everybody was so helpful so thankyou especially Corrine who was always so supportive and nothing was too much trouble. I can wholeheartedly recommend their service.

Janice · 11 May 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Review for Zoe Haylock Myers, Mortgage Advisor Zoe has been absolutely incredible! When we first spoke to her back in April, she helped us understand exactly what we could afford, even though it wasn’t quite as much as we’d hoped at the time. Instead of just leaving it there, Zoe gave us a clear, achievable plan to improve our borrowing capacity and supported us every step of the way. Over the past six months, she has worked tirelessly with us, guiding us through every stage, answering every question (no matter how small), and always making sure we felt confident and informed. Zoe’s professionalism and patience turned what could have been a stressful process into something smooth, simple, and genuinely enjoyable. Thanks to her hard work and dedication, we managed to massively increase our borrowing capacity. And we’ve just been accepted for our very first mortgage on a home we absolutely love and are so proud, something that wouldn’t have been possible without Zoe’s dedication and expertise. She truly went above and beyond for us, finding the perfect deal and making the entire experience completely stress-free. We’re so grateful for everything she’s done and couldn’t recommend her highly enough!

Maisy · 2 November 2025

★★★★★ 5/5

Google

Just want to say a huge “THANK YOU “ to Corinne and Nick in what turned out to be a protracted sale of our flat but we got there in the end . Throughout the process Corinne was AMAZING , so professional, she listened , supported and helped in so many ways beyond the call of duty . Nothing was too much trouble and Corinne kept in touch all the time which is a rarity these days with some companies but not Bairstow Eves … Communication was top notch and it meant a lot to myself and my husband as we live a few hours away from the Caterham office . Thank you Nick too in helping us in every way as well and at times again ,beyond the call of duty . Also a shout out to Louise who always was so helpful when calling the branch . We never met you all in person but feel we know you despite that . Our heartfelt thanks . Peter and Annie.

Annie · 24 October 2025

★★★★★ 4/5

Google

Bairstow Eves in Caterham were really helpful with our purchase in the area. Louise was especially and attentive and considerate with us when dealing with my wife and I questions and claims and really recommend them.

Deynan · 13 September 2026

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Google

Bairstow Eves Caterham staff Nick, Corinne, Jonathan and Louise have been amazing to deal with as I'm navigating my first ever property sale. Nick came to see my flat whilst my tenant was still living in it and was very tactful and supportive of me when the tenant wasn't comfortable (to say the least!) with us going in, despite me pre-notifying him. He gave me really helpful advice and guidance on the best next steps and when to re-contact him about putting the flat on the market. All three of them have been excellent in answering my many queries and helping me when I was unsure of the next steps, which has made a difficult process a lot less challenging. Nick and I also discussed the flat's marketing price in the current climate and his guidance has hopefully helped to secure a buyer now. Your Caterham staff are a credit to Bairstow Eves and I would recommend them to anyone thinking of buying or selling a property locally, especially for the first time.

Phil · 11 September 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 5/5

Trustpilot

**★★★★★ Prompt

**★★★★★ Prompt, professional and genuinely helpful** Beth, Rebecca, Sally and the team at Bairstow Eves Grays were excellent. They were prompt, polite and professional throughout, explained everything clearly and were flexible around schedule. They found good-quality applicants quickly and handled viewings and referencing efficiently. I'd happily recommend them and would use them again.

Aidan · 6 October 2026

★★★★★ 5/5

Google

Ive just exchanged contracts on a 4 bedroom house on the hill.the purchase has been difficult due to the property being in probate. Johnathon was fantastic always keeping me updated on progress.Thankyou so much.

Darren · 11 July 2026

★★★★★ 5/5

Google

The team was super helpful during our house search. I would like to give a special mention to Corinne who was extremely helpful and just lovely to work with!

Shibi · 11 August 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

Excellent service in finding a property. Louise has been so helpful and always keeping me updated throughout the process

Tim · 11 September 2026

★★★★★ 5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic. Acting like a Project liaison, she contracted suppliers who refurbed our property well in time for our new Tebants. Leah added that extra bit that made the outgoing and incoming Tebancg a breeze Based on this, we would recommend Leah every time.

Russ · 29 July 2026

★★★★★ 5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

Can honestly say, Nick, Corrine and the team were the loveliest people, so caring and supportive! They helped us buy a shared ownership for the first time and were there for us the whole way, especially to help us with out very slow solicitors we chose! 5 stars! Welldone guys ! (Brought back in november)

Charlotte · 16 August 2025

★★★★★ 2/5

Google

I have just removed my property with Bairstow eves in Caterham and based on my recent experience I would not recommend them. Initially communication was good with regular updates however that was only for the first 2 weeks [Thank you Jonathan for that :) ]. I hardly had any viewings on my property and of the 3 viewings in 8 weeks that I did have I had to chase for feedback which I would have assumed would be standard practice for an estate agent to provide. It seemed they were not very motivated or interested in my sale and they blamed the low viewing numbers on ‘the market’ and ‘ the election’ . Whilst I know both of these things have had an effect on the market it seemed that this was an excuse being given to me due lack of proactivity. There didn’t really seem to be any proactive action being taken to insight any interest. I asked for my viewing figures on Rightmove and Zoopla and I am still waiting for this . I was told that all of their flat viewing numbers were low as a justification. Apart from listing my property on the sites there was hardly anything else that they did. Communication was little to non-existent and i had to call for updates. I often felt when calling for updates I was being a ‘bother’ to them and was often rushed off the phone. I didn’t feel I was being listened to throughout the process. On the couple of occasions that I did pop into the branch I didn’t experience a very friendly environment and the times when I did call there was never really any update, and I was often told things like ‘oh someone did enquire but ill have to check and get back to you if there has been anything else’. This was quite a regular response from them. Due to low viewing numbers, I asked if they felt there was any changes that could be made and only at that point was it suggested that we move pictures around and change the property description and even after this I had to chase for feedback to see if this improved anything. I would have thought that making changes etc would be something that I wouldn’t have to push myself. I feel I wasted time being listed with them and they did not make the experience an enjoyable one. When I said I wanted to end my contract with them they didn't seem bothered or even ask why I wanted to remove my property instead I was told 'that they had my details on file should they have suitable properties for my onward purchase ' (How Ironic? !) I only wish I had done more research on other agents in the area and not listed with them and I would encourage others to shop around before listing with them as this has set me back.

Reena · 25 August 2024

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026