Every review we hold for the Carrickfergus office, from every platform, shown as written. First names only.
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5/5
GoogleJust wanted to say a massive Thank you To Diane and Darren in the Carrickfergus Branch of UPS. From coming out to value my house right through to my completion Diane and Darren where nothing but professional, Informative and helpful and took all the stress out of selling my property. Do not hesitate to use UPS for the sale of your property you will not be disappointed with the service you receive.
Gillian Β· 26 March 2023
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1/5
GoogleUnfortunately, their agent has dropped the ball on at least 4separate occassions. Between showing up late for appointments, or not at all for 2, to not responding to offers to buy, and not replying with a counter offer, to not informing of a sale with an outstanding offer still on the table. I can't say that a single showing with this agent went without a hitch. Sellers, if you use this company, stay on top of the agent, and make sure you lay down your terms, and hold the agent to them. They really need to up their standards for both the buyer and especially the seller. There is absolutely no reason for less than 100% professionalism, and this company doesn't even come close to 25%.NegativeResponsiveness, Professionalism
Michele Β· 25 August 2020
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5/5
GoogleAbsolutely incredible service and professionalism. Darren and Diane were so easy to work with, friendly, helpful, efficient, always available and overall extremely competent and honest. They went over and above their role as our agent, I could not recommend them highly enough. Best estate agents in the town by a country mile. If youβre thinking of selling your house, choose UPS Carrickfergus.
Stuart Β· 26 March 2023
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5/5
GoogleUPS, Darren, Diane and the team have been excellent in helping me sell my property. The service they provided was first class and very professional.
Throughout I found them hard working, knowledgeable and honest and I would highly recommend.
Bill Β· 20 May 2024
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5/5
GoogleJoanne From UPS Carrickfergus simply the best . Her level of communication is the best
Terry Β· 26 October 2025
Agent replied Β· 26 March 2026
Thank you Terry, I will pass your comments to Joanne
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5/5
GoogleAmazing staff, very professional team. Youβre in great hands with UPS Carrickfergus.
Carol Β· 26 October 2025
Agent replied Β· 26 March 2026
Thank you
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5/5
GoogleIf you want friendly, professional and efficient service for buying and selling choose UPS Carrickfergus. Darren, Abbey and Joanne are great and I would not go anywhere else.
Kim Β· 26 January 2026
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5/5
GoogleVery good service, would highly recommend
Andrew Β· 26 October 2025
Agent replied Β· 26 March 2026
Thank you Andrew
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5/5
GoogleFantastic service very professional
Bri Β· 30 October 2025
Agent replied Β· 29 December 2025
Thank you
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5/5
GoogleBrilliant staff very helpful
Philip Β· 26 October 2025
Agent replied Β· 26 March 2026
Thank you
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5/5
GoogleUPS Carrickfergus went far and beyond what they needed to do to ensure that the completion of my house purchase was achieved smoothly and as quickly as possible. Very efficient and friendly service by one and all. Would highly recommend and would certainly use again
Helen Β· 26 March 2021
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5/5
GoogleWe bought a house through this estate agents & honestly they were amazing from start to finish, anything we wernt sure about Darren & Diane sorted it for us & gave us good honest advice, nothing was too much trouble for them. I would totally recommend this company you will not be dissapointed. thanks again ups π β¦
Alyson Β· 20 May 2024
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5/5
GoogleExcellent service received from Darren and his team. Going above and beyond to assist with so many aspects of our Sale. Their perseverance and support is second to none. Would definitely recommend. Many thanks!
Emma Β· 8 July 2019
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5/5
GoogleA very professional, excellent and friendly service from both Darren and Dianne in the Carrickfergus Branch. From the beginning right through to the end of selling my house I could not fault the service I was provided, nothing was too much trouble and they went above and beyond. I would have no hesitation in recommending them.
Ann Β· 26 March 2023
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5/5
GoogleI recently purchased a property through the Carrickfergus branch and found both Darren and Diane very helpful and easy to deal with. They gave a very professional service and made sure everything went smoothly,
Maurice Β· 20 May 2024
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5/5
GoogleUPS helped me sell my property and they were worth every penny. The duo of Darren and Diane had my property advertised, viewed, sale agreed and sold all within 4 months, all while giving me timely updates with clear communication. Very professional, very friendly, would use their services again.
Herf Β· 21 May 2023
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5/5
GoogleJust completed a sale through UPS Carrickfergus.
Completely brilliant service, professional, regular updates, advice, guidance, nothing is too much trouble for Darren and Dianne.
I would definitely use UPS again.
Thankyou so much!!!
Helen McMullan
Helen Β· 26 March 2024
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5/5
GoogleBought our first house with ups a few years ago. Great service we were kept up todate throughtout the whole process. Thank you for giving us our family home. π‘ β¦
Gemma Β· 7 July 2020
Agent replied Β· 7 July 2023
Thank you Gemma
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1/5
GoogleSelling a house and they came out to value the house. The price they gave me was Β£10,000 LESS than every other Estate agents I called out. I took a competitor company and they sold the house within 3 weeks.
THEN I got a bill for Β£180 from UPS for their valuation fee !!!!
Disgraceful cheating lying company. DO NOT USE THEM.
Paul Β· 8 July 2019
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5/5
GoogleDarren took the stress and hassle out of selling AND buying! He was professional, personable and honest- everything you need for the most important purchase you'll ever make!
Gill Β· 29 December 2019
Agent replied Β· 27 December 2024
Thank you Gillian
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5/5
GoogleDarren and his staff were very friendly and keep myself & the wife fully informed throughout our experience on selling our home. We would recommend UPS to help you in selling your property. Thanks once again folks Joyce & Willie.
Willie Β· 26 March 2023
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5/5
GoogleDarren took the stress and hassle out of selling AND buying! He was professional, personable and honest- everything you need for the most important purchase you'll ever make!
Gill Β· 8 July 2019
Agent replied Β· 7 July 2023
Thank you Gillian
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5/5
GoogleThe whole team at UPS were fantastic when we were buying our first home. Top class estate agent π very professional, efficient and helpful, highly recommend! β¦
Stacey Β· 8 July 2019
Agent replied Β· 7 July 2023
Thank you
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5/5
GoogleGreat professional people, could not have been nicer and really helped us with everything to do with the sale of my grandfather's house! Would highly recommend
Lauren Β· 8 July 2019
Agent replied Β· 7 July 2023
Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.