Reeds Rains (Carrickfergus) reviews

★★★★★ 5/5

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Just bought a property through Reeds…

Just bought a property through Reeds Rains Didsbury branch. Emily was really helpful and friendly, and kept us updated. Would definitely recommend them.

Holly · 20 August 2021

★★★★★ 1/5

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Reeds Rains review - North East

I would rate minus 5 stars if possible. Ive rented houses around the country with several small, local companies. So when i moved back to the north east with a baby on the way, I thought id rent a new build (4 years old) through a big, nationwide firm for peace of mind.. Big mistake. Firstly, within a month on moving in, our boiler stopped working, my dad, who is a gas engineer, diagnosed the fault. 6 month and 6 emergency callouts later, the boiler issue still wasnt resolved. Finally it was resolved by what my dad said was required all along. Tenants, DO NOT use the emergency call out procedure online, you will not be repaid your money back. I fort and fort and was finally paid £240 out of £840 owed. I was told by Jill Crump that basically I was in the wrong for following the emergency procedure and i should have phoned a reeds rains approved contractor from their list, which i didnt have access to at 23:30 on a saturday night.Maintenance center staff, Karen Farrington in particular, is extremely rude and very unprofessional, she told my partner and myself on one occasion, that the landlord was "getting fed up" of the housing faults. From the 3 complaints i put in, each one included this and the response was that it would be looked into. Calls are recorded so why not listen?We were left with no toilet and raw sewage coming out of the drains for 27 hours, even though a contractor who came out to price up the job told Karen that the system was completely blocked. This is against the law, let alone the health and safety laws.Our initial house inspection was brilliant, got told it would be every 6 months since the house was spotless and clean. Since i put in my first complaint, our house inspection has gone to every 3 months now.. Funny that.Since i have said i will be leaving at the end of my tenancy, i have another house inspection.. I wonder how many 'faults' are found when i move out..The only positive, Susan Spokes of Chester-le-Street branch has been a god send, she has been absolutely brilliant. Basically doing the job of everyone in the maintenance center. Calling out emergency plumbers in bad weather (12 degrees inside with a 1 week old baby) when the maintenance center staff told us that our landlord was busy and couldnt grant permission for an engineer to come out. I was also told on the phone when i said that i wouldnt pay my rent until i was paid back the money owed, "if you want a good reference, i suggest you pay your rent" Unprofessional and passive aggressive. Luckily its pushed me to buy a house so a reference isnt needed.Overall, i would suggest thinking twice about using reeds rains for renting, it has been nothing but stress and frustration all the while paying premium money..Rude, unprofessional staff, extreme lack of knowledge regarding the laws around renting, especially the landlords and tenants act. I wonder if this will prompt Reeds Rains to contact me to settle the outstanding balance owed.

Carl · 4 July 2018

★★★★★ 5/5

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Keith Rosson was amazing

Keith Rosson was amazing! Couldn’t recommend more!

Joanna · 29 June 2023

★★★★★ 5/5

Google

We have been so impressed by the standard and quality received from everyone in Reeds Raines Carrickfergus branch. Every single person has been so friendly and approachable from the very beginning and we could not fault the service provided. It has been so comforting to know that someone is always there at the other end of the phone to reassure you of any questions or problems you may have. We have felt fully supported in our journey and are so grateful to everyone for their continued support and guidance. We highly recommend Reeds Raines Carrickfergus.

Cherith · 18 June 2018

★★★★★ 5/5

Google

We made our first house purchase through reeds rains and 9 years later we are relocating and in the process of our first house sale . Reeds rains were our first point of contact when we decided to put our home on the market. The service we have received has been excellent Lynsey and the whole reeds rains team in carrickfergus have been amazing . They have kept us updated throughout the whole process and provided advice , reassurance and guidance along the way. I was able to contact them at any time during the day for answers to any questions I had and was greeted with enthusiasm and the willingness to help. I highly recommend reeds rains for any house purchase/ house sale , they provide a professional customer focused service and the team in carrickfergus have been fantastic throughout the process I can't thank them enough.

Clodagh · 18 June 2018

★★★★★ 1/5

Trustpilot

So called estate agents

I am not a big review writer but I need to share my expreience with this so called estate agent.I was really interested about a property they are advertising so I was trying to make an appointment. It took them 3 days to answer the phone. I left them several voicemails only to get no answers.I managed to book a viewing at 9:45. The property I am talking about is right in front of their office. I got their in the morning rush only to be kept waiting for about 20 minutes.We climbed about 4 stair high staircase. My agent tried to open up the property for long minutes. It did not happen. He than went to pick up another set of keys and the procedure started again. So I was travelling for 2,5 hours, waited for an agent for 30 minutes and stood at the door for another 15 minutes and I could not even enter to the property. I have been promised to get a call from them on the same day as they are calleng for a locksmiths. I am still waiting for that call even tho it happened a week ago.I only wish I could give them 0 stars.

Tamás · 15 June 2018

★★★★★ 2/5

Trustpilot

Staff are nice that work there but the…

Staff are nice that work there but the service is terrible. Had sitting tenant refuses to pay rent then after 3 mths rent protection pays out then tenant pays a mth so back to square 1 again . Fully managed by not doing anything about everything that tenant has dog in house and tenancy said no pets . Get house back after 3 yrs and stuff broken damaged or dog eaten in the house . Talked into sell at online oration site new way start low and bids go up. This is a lie as people go lower not higher so say. They talk the talk can take the money but want you to sell house bellow the asking price as a set deal.

Mandy · 13 June 2018

★★★★★ 1/5

Trustpilot

Horrendous service from Grimsby branch…

Horrendous service from Grimsby branch to both us, the buyer, and their customer, the seller. We ended up arranging a 3rd viewing to deal with the seller direct because of all the hassle we had, and it turned out the seller had suffered the same!The biggest issue is that they will LIE to get you to increase your offer. I always had to chase them as they never replied to emails all called back when promised. They constantly failed to pass on info/questions to the seller.The biggest liar is the manager Marie, and the we also dealt with a Julie, Sarah & Sophie who played a part in the lies. Example - “the seller would like you to use our solicitor, it would make your offer more attractive”. After asking to pass on my details to communicate “the seller doesn’t want to as they want our professional (lol) service”. They also make out you HAVE to come in for a “qualifying” meeting if your offer is accepted - this is another disguised way to get you in with their mortgage broker who I imagine (I refused to go) will hard sell mortgage and house / life insurance.The lies and omissions came to light by dealing direct. The seller had experienced the same lack of communication. Never got feedback on viewings for them. Failed to turn up to accompany a viewing. Had people turn up for a viewing that they hadn’t been notified of. In the end they said they preferred doing the viewing themselves because the person that turned up was useless (in our case they turned up late, stunk of cigarettes and just followed us around saying “it’s lovely isn’t it” but couldn’t answer any questions)We made 3x offers but only one was communicated to the seller - we got a different story from each person at reeds as to why they rejected the offer (lies) and what they were after. Only dealing direct enabled us to come to an agreement 3 weeks after putting our first in! They tried to blame the seller for this for various reasons that all turned out to be lies after dealing direct.The seller complained and they offered a reduction in their fee. The fee is ridiculous anyway - £180 upfront for photos and 1.25% commission +VAT. The seller will pay ~ £4K for shoddy service. I used and online estate agent that cost £199 all in, who are available 24/7 and provided outstanding service.I’m sorry but the one advantage the high street has is face to face service, but this has clearly bypassed reeds.Rightmove and seller hosted viewings sell properties nowadays. I can’t understand what they do for the extra £3.8kDon’t trust these cowgirls

William · 25 April 2018

★★★★★ 5/5

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Ellie has been very helpful and gone…

Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie

Chloé · 7 December 2021

★★★★★ 1/5

Trustpilot

Appalling maintenance of rented properties

Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.

Lm · 16 April 2018

★★★★★ 1/5

Trustpilot

Manchester Branch

Manchester Branch: Do not sell your property with these guys. They charge £150 for photographs that you aren't happy with, give you no choice in which ones they will use to market your property and then refuse a refund despite failing to deliver on their promise!

Francesco · 15 July 2019

★★★★★ 5/5

Trustpilot

Selling of parents home Gregg the manager was very helpful as…

Gregg the manager was very helpful as was all the staff guiding me through the process and paper work I needed to sell my parents house as they have moved in to a care home so thanks for all your help and understanding of the position I found myself in.

Robert · 31 October 2023

★★★★★ 5/5

Trustpilot

Liverpool City centre branch

I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.

Jill · 11 May 2022

★★★★★ 5/5

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Rented a house in Bridlington through the Bridlington branch

We recently rented a house in Bridlington through this company. The lady who dealt with us was Natalie Heseltine, she has been most helpful, efficient and pleasant throughout, nothing has been too much trouble for her to see that we are looked after and we can contact her at anytime if we have any queries or problems with the property, which she deals with promptly.We would recommend this company to anyone.Thank you very much Natalie for all your help.Chris and Angie.

Christopher · 5 March 2018

★★★★★ 1/5

Trustpilot

Absolutely avoid at all costs

This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....

Myob · 18 February 2018

★★★★★ 1/5

Trustpilot

Went to view the house but instead bombarded with mortgage adverstisement

I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.

Moedi · 17 February 2018

★★★★★ 1/5

Trustpilot

I had this estate agent letting my…

I had this estate agent letting my property it was awful poor communication, they changed the staff all the time it was a totally unprofessional they did not seem to know much about anything. I would never ever use them again.

Mary · 16 February 2021

★★★★★ 5/5

Google

Above and beyond expectations, every single member of staff were so friendly and professional especially Alia. Updated me frequently, guided me through the process every step of the way...Thank you!

Laura · 18 June 2019

★★★★★ 1/5

Trustpilot

Totally disgusting encounter with …

Totally disgusting encounter with Cheadle Office SK8, absolutely unbelievable. Not one staff member, but all staff members at this branch appear to totally disinterested in helping potential buyers/sellers. We were told that property we had viewed was not available for any more viewings unless we made an offer, obviously we were not prepared to do so. The whole interaction with the staff was very suspicious and therefore we called directly to the vendor, to express our concern at lack of interest and basically advise him of the lack of activity in respect of marketing his property. Guess what after being told vendor did not want any further viewings, he offered us a viewing for the following day. So vendor and buyer organised viewings SO what are Rains and Rains charging commission for, answers on a post card please!

Mary · 13 February 2018

★★★★★ 2/5

Trustpilot

Really wanted to sell my house with reeds rains

Really wanted to sell my house with Wendy at Reeds Rains Rawtenstall because she WERE lovely & helpful with a valuation on part exchange on my property early last year. But the last time I phone her just to let her know that we were still selling the house in the early months 2018 (few jobs needed doing)All she had to do is phone me back on my landline after she had finished with another call. The only place I get a mobile signal is stood up next to the window, as being disabled it were painful standing, She never phoned back so I did later on, she made me feel like I were wasting her time.What is it with Rossendale estate agents ? My dealings with a couple of them have been unbelievable.... Nasty & condescending, wouldn't speak to potential clients and their wage payers like they do?

Stevo · 6 February 2018

★★★★★ 1/5

Trustpilot

Arranged a viewing but when we arrived …

Arranged a viewing but when we arrived no estate agent turned up. Phoned the estate agent who said they had spoke with my husband (which never happened) and also said that we had booked in for the day before which also wasn’t correct because it was a day that we could not make and I wrote the appointment in my diary while on the telephone. Will not make any arrangements through this estate agents again. How do they expect to sell hours when they can’t even get the viewings right

Natalie · 11 January 2018

★★★★★ 1/5

Trustpilot

Do not seem to care*

Our recent experience of the Heald Green branch was professional and courteous, right up until you sign and then when actions are not delivered and you need to highlight it, the service unraveled. From that point on it was downhill. We experienced ad hoc updates (with the exceptions of the automated ones) a selection of deviations to the truth, an overestimation of the price we could achieve, 'non authentic' (invented??) prospects and in the end I couldn't trust the branch manager unless it was in writing. Something I have never had to resort to. Ultimately we had no choice but to go to head office to explain (in writing) and wait for their investigation outcome.*Special note to the one proactive person who did anything for us was Leah. It was Leah that got viewers to the property, followed up with all parties and was truely motivated to sell our lovely home. The complaints team who after (15 working days plus the xmas and new year period) finally came back to me and permitted us out of our fixed term contract, from that moment (within an hour) the property was withdrawn - proving they can act fast if they want to!Now found a local independent agent, who knows the market and the meaning of service. Use at your peril!

Ian · 9 January 2018

★★★★★ 1/5

Trustpilot

Would never go near these guys again

Would never go near these guys again. Disaster when property check was competed at start and end of tenancy (pretty much non exsistent) and trying to get the deposit back (after 3 months) was a nightmare. Sandi the end of lease consultant sent 3 emails asking for bank account details and received 3 responses giving the details of two account numbers and advising that we have seperated so need seperate payments. The super helpful Sandi Williams then emailed 9 days after processing the payment (10 weeks after vacating the property) to say the money had been released. After 3 emails she refused to disclose the account / accounts the funds had been transferred to and only over the phone could she confirm that the funds were not transferred to my account ... the same one in the 3 emails she had been sent. Not sure what it is with the arrogant level of customer service provided by estate agents in this country but it is amazingly pathetic.

Matt · 15 December 2017

★★★★★ 5/5

Google

We made our first house purchase through reeds rains and 9 years later we are relocating and in the process of our first house sale . Reeds rains were our first point of contact when we decided to put our home on the market. The service we have received has been excellent Lynsey and the whole reeds rains team in carrickfergus have been amazing . They have kept us updated throughout the whole process and provided advice , reassurance and guidance along the way. I was able to contact them at any time during the day for answers to any questions I had and was greeted with enthusiasm and the willingness to help. I highly recommend reeds rains for any house purchase/ house sale , they provide a professional customer focused service and the team in carrickfergus have been fantastic throughout the process I can't thank them enough.

Clodagh · 12 December 2017