Every review we hold for the Carrickfergus office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSave yourselfs thousands of pounds and don’t bother renting of this back street letting agents. They do not respond. They don’t fix any problems , closed from Friday to Monday even if emergencys. For example I have had my shop flooded because they blew a toilet from upstairs appartment into my shop wrecking everything this was four months ago and it’s still not properly fixed , a leaking roof going on now 2 years to the point were the roof is going to fall in. These people havnt a clue about customer service and don’t deserve anyone’s time they are horrible individuals id advise staying well clear from all them. Jonny who works there will tell you everything you want to hear and do nothing he is a fool. Anne who works here thinks she’s above everyone else to even respond to a email although she will email asking for rent😂 horrible horrible people
Sarah · 28 October 2024
Agent replied · 11 December 2024
Hi Matthew, thanks for your review, I’m sure you’ll understand why we have to disagree with your comments and personal attacks. Going back to when the issue was initially reported out of hours and we responded through the emergency phone and emails to try and rectify immediately with the landlord, yourselves and the apartment above. Any issues which have been reported to us at any time have been addressed straight away despite our staff having to deal with your foul language and abusive and threatening emails. We are aware the landlord has been in touch with you regarding the most recent episode. If you are having any further problems please can you contact us directly as it’s very difficult to reach you by phone. Thanks.
★★★★★ 5/5
GoogleMe & my partner rented a property from Pyper property and honestly the whole experience was so easy! They were so helpful with any query we had and made the process so easy and simple for us! Many thanks for making our renting experience an easy one!
Eoin · 14 February 2026
★★★★★ 5/5
GoogleHi I would like to adjust my star rating for sandra pyper I have no issues with sandra pyper I have always found their service to be the best given that I have been with you guys for 16 years now and in all those years the only issue I have had is not being able to find an out of hours number that is now resolved. I didn't realise I had only given you guys 3 stars whoops 😬 didn't mean to do that.
Dawn · 7 June 2022
Agent replied · 7 June 2023
Hi Dawn! No problem thankyou!
★★★★★ 1/5
GoogleBetter avoid choicing that place. I agree with the other one-star comments. They will make reports not showing the actual property state, tvs from 2010 worth today maybe 20 pounds with cutted cable, evidences in pictures from 1st eweek but in their report, it is in working state masking the true state of the walls behind tv or bed. When you mention all of these issues in first week, it will be nothing done about. In place where i lived, everything was getting broken, washing machine has been handled after a month of waiting, oven, dirty left behind with mould on them items, cheap quality old bed and matress with springs stabbing your back.
At the end, they false accuse me based on that fake report that has pictures only in a beneficial, good lighting places, broken, plastered walls hidden by that tv and bed with ive got approval to dump them away and I made a various fixes and cleaning (carpets, a lot of dirty items were left behind) in this sh-thole looking like previous tenant died in there, now they claiming like I did all of that and doesnt want to give back my deposit to a poor student and I left furnitures worth apporximately 350 pounds to them if not more with new, modern items.
After asking what happen to my deposit after almost a month a waiting, they false accuse me that i left a mess and that 20 pound worth tv and cheap double bed with their approval i changed, now they say it wasnt approved, they started using a low life insulting language from their big ego from their position in power they think they have, very unprofessional agency that will ignore you and at the end they will take everything from you what they can. Calling them animals, would be and insult to animals and they are an insult to honest hard working businessmens and NI people.
Z958 · 10 August 2024
★★★★★ 1/5
GoogleAll for the landlords if your a tenant I wouldn't trust them. While my old landlord used hunter & Campbell first they were great he then just managed all his properties himself & then used Pyper property. Damp in bedroom Sandra came to look at it nothing was done so sorted it myself, oil tank leaked a couple of times was then told if it happened one more time I had to sort it myself (lied telling me they had forwarded my number onto the fella that was fixing it & I heard nothing from him lucky enough my partner knew him so we phoned & he hadn't been forwarded my number) Oil tank leak is dangerous & certainly wasn't my fault. Don't even get me started on when I left the property. Just glad I don't have to use them anymore.NegativeProfessionalism
Nicole · 25 August 2021
Agent replied · 7 June 2023
Hi Nicole i am sorry you weren't happy with us. As you know we were only instructed by your landlord to take over the management of this property at the end of January, our contractor was given the 'damp' to attend on 4th February, which he did.
On 5th March you reported the oil pipe leaking, our plumber attended and advised that it had appeared to be broken because someone had stood on it, your landlord did pay for this to be fixed but wanted us to let you know that if it happened again it would be your responsibility as it wouldn't have been the landlords fault. The landlord did however agree to repair this at the plumbers second call out in May. Regarding us lying about the plumber not having been given the message we do have it recorded on our system that the plumber was given this job on 27th May and was repaired at that time. I hope when we spoke on the phone yesterday this cleared up any concerns the landlord had when you left the property, but if you have any other issues please dont hesitate to contact us and we wish you all the best in your new property
★★★★★ 5/5
GoogleI got my rental house from them and since then getting full professional services till date. They really help you fix any sort of issues in the property which are under their jurisprudence. I do recommend to everyone searching for house on rent. Jonny is a great help there.
Zeeshan · 8 June 2019
★★★★★ 5/5
GoogleA very professional and well-run family business. They are very knowledgeable, helpful, and provide an excellent service. Highly recommended
Louise · 17 May 2025
★★★★★ 2/5
GoogleVery money orientated. Customer service poor except Jonny.
Ken · 31 August 2025
★★★★★ 5/5
GoogleAlways very helpful and kind
John · 2 July 2025
★★★★★ 5/5
GoogleI have used pyper property to let my property and have been very impressed by the service. Sandra Pyper gave me excellent advice at the start of the process and her staff are also very helpful including Jonny who I was in frequent liaison with and who kept me up to date with how things were progressing. As a result my property rented very quickly!
Stephen · 7 June 2020
★★★★★ 1/5
GoogleStill waiting to here back from them and that was since Tuesday I have rang a few times and they just keep saying they will ring me back
Jason · 7 June 2021
Agent replied · 7 June 2023
Hi Jason, regarding the situation with your relatives door as explained on the phone, unfortunately there have been delays with supplies at present due to circumstances beyond our workmens control, he is trying his best to source this as quickly as possible and will let you or our tenant know as soon as we have an update. Kind regards
★★★★★ 5/5
GoogleViewed a few houses with these guys and was defo a pleasure,fingers crossed for our new home,would defo recommend these guys they were very helpful.PositiveResponsiveness, Professionalism
Victoria · 25 August 2021
Agent replied · 7 June 2023
Thank you Victoria
★★★★★ 5/5
GoogleAnne in sandra pyper is really excellent at her job very polite and helpful the other staff is very friendly. I definitely recommend coming to pyper property.
Stephen · 7 June 2021
Agent replied · 7 June 2023
Thanks so much Stephen!
★★★★★ 1/5
GoogleThey don't respond.
Accuse you of false accusations.
Never heard of anyone who got their deposit back.
Stay well clear of these morons.
Colin · 15 April 2024
★★★★★ 5/5
GoogleEasy to deal with and great staff, can recommend...
Joyce · 7 June 2022
Agent replied · 7 June 2023
Many Thanks Joyce!
★★★★★ 3/5
GoogleThe applications are very hard to complete and cost 30 pounds to process 😕 …
LGR · 7 June 2021
Agent replied · 7 June 2023
Hi 'LGR star' apologies you found our application forms difficult to complete. Please let us know if you would like any assistance with this! Thanks!
★★★★★ 1/5
GooglePoor. Emails ignored and no response or updates provided during the application process. A disappointing experience.
Ryan · 15 April 2024
★★★★★ 2/5
GoogleAnother name for an auction house. The advertised rents are a figment of some individuals imagination!.
Mike · 30 March 2024
★★★★★ 2/5
GoogleAnother name for an auction house. The advertised rents are a figment of some individuals imagination!.
Micheàl · 28 March 2024
★★★★★ 2/5
GoogleAnother name for an auction house. The advertised rents are a figment of some individuals imagination!.
Micheáilin · 27 March 2024
★★★★★ 5/5
GoogleGreat location. Amazing staff.
D · 7 June 2022
Agent replied · 7 June 2023
Thankyou!
★★★★★ 3/5
GoogleTend to be very slow about getting back about queries
Verna · 7 June 2021
Agent replied · 7 June 2023
Hi Verna, our phones tend to be very busy on a daily basis! Alternatively you can reach us by email, in the office and our emergency line!
★★★★★ 5/5
GoogleIt's just a fantastic experience
Ben · 7 June 2021
Agent replied · 7 June 2023
Thankyou!
★★★★★ 5/5
Googlevery friendly and helpful
Elayne · 7 June 2021
Agent replied · 7 June 2023
Many thanks Elayne
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
