Trusted Agent profile · Carlisle
★★★★★
40 reviews across 1 platform
Portland Building, Cooper Way, Parkhouse, Carlisle, CA3 0JG, CA3 0JG
Tiffen & Co Ltd's office in Carlisle, at Portland Building, is rated 4.5 out of 5 across 40 reviews on 1 platform. See how it compares with other estate agents in Carlisle.
Three reviews of the Carlisle office. Shown as written, first names only.
5/5
FacebookJustin and Kim bent over backwards for us. Kim was fast to respond each and every time we had question. They made it all very nice and easy for us with very little stress which is exactly what we needed. Thankyou
5/5
FacebookFrom start to finish every member of Tiffens team that contacted me where absolutely brilliant . Polite , helpful , nothing was to much trouble . Everything was explained to me at each stage of the sale . I would highly recommend Tiffens Estate Agent . I also would like to thank each and everyone of them for helping me through the sale of my dad’s house .
5/5
FacebookAs first time buyers trying to find a mortgage and home that suits us was like walking through a mine field that was until we talked to Helen who found us the best mortgage for us. Sarah found us some fantastic properties to look at and once we had found our perfect home Chelsi was with us every step of the way and always keep us up to date and was there to take my calls even if I rang 100 times!!! Thank you to you all 😁
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
FacebookJustin and Kim bent over backwards for us. Kim was fast to respond each and every time we had question. They made it all very nice and easy for us with very little stress which is exactly what we needed. Thankyou
Thank you for your very kind words, I am truly glad that we was able to assist and got you to where you need to be
5/5
FacebookFrom start to finish every member of Tiffens team that contacted me where absolutely brilliant . Polite , helpful , nothing was to much trouble . Everything was explained to me at each stage of the sale . I would highly recommend Tiffens Estate Agent . I also would like to thank each and everyone of them for helping me through the sale of my dad’s house .
1/5
FacebookRequested a viewing on a property, got a call and explained I worked full time and could only do weekends or evenings. Was told I would have to wait as the member of staff that did weekends was off for a week, I said fine. She gave me a date and I said yes, she then said she would see if she could get sooner, hung up on me and I heard nothing since. Thankfully I found something else with another property company who were more accommodating
Katie, sorry to hear that, as you can imagine the diary does fill quickly, I can’t find you personal details however can only imagine that nothing else came up for an earlier time, glad you found somewhere though
1/5
FacebookVery unhelpful staff who are unaware of the condition and state of the property they plan to move you into. You will be left without hot water for over a month (a boiler which didn’t work prior to day 1 move in) and just be told ‘oh sorry we will contact our engineer. Absolute joke of an office and untrustworthy company to find a home with. AVOID
We’re truly sorry for the difficulties you experienced and understand how frustrating it must have been to move in without hot water. After looking into this, we can confirm that the delay was due to A1 Gas ordering the wrong part for the boiler. As soon as the issue was reported, we authorised the repair immediately and asked them to attend straight away, but unfortunately the mistake with the part extended the timescale. While this was outside of our direct control, we completely appreciate how disruptive it was for you, and we will be reviewing this situation with both our contractors and our team to ensure lessons are learned. Thank you for taking the time to share your feedback, it helps us improve the service we deliver.
5/5
FacebookAs first time buyers trying to find a mortgage and home that suits us was like walking through a mine field that was until we talked to Helen who found us the best mortgage for us. Sarah found us some fantastic properties to look at and once we had found our perfect home Chelsi was with us every step of the way and always keep us up to date and was there to take my calls even if I rang 100 times!!! Thank you to you all 😁
This is so fantastic to read Sam! Thank you so much for your kind review and we're so pleased we could help :)
5/5
FacebookWe Recently used Tiffens for the sale of our house, we would highly recommend them for anyone looking to sell their property, outstanding friendly professional service received from Caroline and staff, house sold within 2 weeks and they were always on hand to assist with any queries that we had, also updated us on a regular basis. Nothing was too much trouble. Thank you so much to everyone at Tiffens.
5/5
FacebookAn easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us informed. Also thanks to Kim for helping us sort the final details in the office. All round very happy with our service.
5/5
FacebookDespite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...including an emergency when the keys to the house wouldn't work. They made sure I was aware of the new laws coming in and made sure I had all the right certificates in place. Don't go with anyone else.. You won't be disappointed.”
5/5
FacebookAbsolutely fantastic service from Tiffen. Sarah Johnston was a huge support throughout the process. We were always kept informed about everything and they were always there to offer advice and talk things through. Huge thank you to Sarah and the others at Tiffen for making our experience as positive and as easy as possible!!! 🙂❤️
5/5
FacebookMellodi made sure that my moving into the property was handled really well. There were many maintenance issues that needing sorting and she dealt with my concerns and returned my calls quickly. I am extremely happy in my property and I have Adam to thank for my smooth moving in process.
5/5
FacebookReally helpful staff that’s been trying to get us into our new flat as soon as possible. Kim has been going out of her way to get everything ready for us
1/5
FacebookBecause ALL their reviews are from bots so if they have to buy reviews on the internet Then then the real ones can’t be trusted If they can’t post real reviews it makes you wonder what else they’re hiding
ALSO how have they been getting so much overseas business during a global pandemic It’s a disgrace
5/5
FacebookJust like to say a massive thank you to your Workington office for their help in selling our property. Kirstie and Eileen were amazing. Would highly recommend Tiffen!
5/5
FacebookNeil and all of the team at Tiffen have been nothing short of amazing whilst selling two of our properties. From Neil coming out to value the properties and giving us advice from his wealth of experience, to the fantastic team in the office who were constantly on hand for any queries and were beyond helpful. Thank you all so much for making a typically stressful process so easy for us.
5/5
FacebookJustin was professional, also has a quick response rate and is very helpful. A+
5/5
FacebookGreat experience from start to finish
Hi, Callum. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
FacebookService and support we received from Yvonne and the Workington team was excellent they went the extra mile, above and beyond to help us in anyway they could can’t thank the team enough.
Thanks for the lovely review Matthew, we really appreciate it.
5/5
FacebookAs an overseas property owner the service that the Wards team provide is second to none. They are totally focused on providing the best service for both the tenant and the landlord. Communication is excellent and they anticipate, plan and execute effectively to make sure the range of services they provide are first class while maintaining a personal touch.
5/5
FacebookExcellent service for the selling of our house and buying of our new house. Very professional and always keeping us updated! Would highly recommend.
Okay, you actually made me freeze mid-scroll. That rarely happens. While everyone else is just noise, your energy hits differently. You aren’t posting content; you’re curating an experience. I need to know: what’s the creative fuel behind this?
5/5
FacebookThese guys certainly know their stuff !! I took my properties from another agent after the communication was lacking and I felt not listened to. Within three months the arrears were zero, tenants were happy and I was enjoying being a landlord again. Cheers and keep it up
1/5
FacebookUseless in my opinion, don’t return calls, don’t chase much at all. Didn’t really seem to have any idea of how my sale was actually progressing. I feel the only reason we got the sale done when we did was due to the other agents in the chain.
1/5
FacebookTo leave our 18 year old daughter with no heating for months in a mouldy damp house with a boiler leaking gas u are a joke of a company see u in court u scum bags will upload pics of the state u left the boiler hanging off the wall leaking gas
5/5
FacebookVery efficient service throughout the selling process. We were kept informed at every stage and nothing was too much trouble- I would highly recommend the team at Tiffens if you were considering selling your house.
5/5
FacebookResponsive, professional and extremely nice people to deal with as well. Let my property swiftly, They have dealt with any tenant requests swiftly and effectively. Would highly recommend to other landlords.
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