RWM Estates Sales & Lettings Cardiff reviews

★★★★★ 1/5

Facebook

Please please do not use this company Kelly was helpful but Ryan the owner of the business has been horrendous which would be a compliment. We are still owed our deposit which he asked for our bank details and recieved them back in December since then numerous phone calls and email have been ignored. Please do you research you will find an awful lot out about Ryan. He also submitted our dispute to the deposit scheme without our permission resulting in us losing more money after our property was rented out and returned with damages but he did not give us time to gather a quotes for all the damages. Completely incompetent as a business. Hundreds of missed calls voicemails left and emails with no response. He will always be in a meeting or busy. I am having to pursue legal action to get my deposit back shambles of a company Yes they are cheap for a reason. Happy to share all messages and communications if any one would like proof on the matter or assistance!

James · 4 February 2025

★★★★★ 5/5

Google

Known Ryan and his team for 4 years and they are the best landlords I've ever had. Very professional and helpful.

Google · 2 May 2024

★★★★★ 1/5

Google

Unfortunately I seem to have had a similar experience to several other tenants, based on multiple recent Google reviews. It is disheartening that my experience seems to be the norm for this organisation. The main theme for me was and continues to be poor communication and delayed action: 1. Promising issues that were present before I moved in would be fixed - still not sorted on me moving out 3 years later despite regular communication/request from me. 2. New issues taking >1 year to fix and telling landlord that I wouldn’t let maintenance team into property, when in fact they hadn’t arranged any maintenance visits in the first place. 3. Not returning my security deposit - nearly 2 months late so far despite regular calls and emails from myself. For the past week I’ve only been able to get through to reception who takes my number and says that my call will be returned but it never is. 4. No acknowledgement of complaint I made about poor communication - ironically! I will likely have to take this issue to Tenancy Deposit Scheme +/- Property Redress. I would strongly advise avoiding this lettings agent. Update 27/01/25: 1. No response to complaint. 2. Deposit not returned despite being told it would be back by latest today. I have raised a dispute with Tenancy Deposit Scheme. If anyone else is in a similar situation please raise it quickly - you have to send a dispute no later than 3 months after your tenancy ends.

Shelley · 28 January 2025

★★★★★ 1/5

Google

I wish I can give no star at all. I am writing to escalate my complaint regarding the non-return of my tenancy deposit by RWM Estate as my efforts to resolve this matter directly have been unsuccessful. I rented a property Flat 11, Alexandra Court, Penarth. CF64 3LA, through RWM Estate 31 Wilson Rd, Cardiff. CF5 4LL from November 3rd, 2022, to September 3rd, 2024, paying a deposit of £1,096.15. However, in June 2024, I received a formal notice from the agent, stating that the landlord required the property back for their use and that I must vacate within six months. Upon vacating the property, I ensured it was left in excellent condition, even repainting it, and the flat was re-let within a month of my departure. Despite this, my deposit has not been returned, and it has now been over 14 weeks since the tenancy ended. Yesterday, December 18th, I visited the agent’s office again to follow up. Despite being advised by a nearby shopkeeper that the office was open earlier in the day, I found it locked and unresponsive, even after knocking persistently and waiting outside for over an hour. I called their customer service line and spoke with a lady who stated she didn’t know why the office was closed. She assured me that Ryan would call me back before the close of business today, He didn't call back. I called just now again, she didn't pick my call, I have to use another phone number before she picked 😡😠😡 I have made multiple attempts to resolve this matter, including: Sending several emails. Visiting the office twice. Calling their office on multiple occasions. This behavior is not only unprofessional but appears to be a deliberate attempt to avoid fulfilling their legal obligation to return my deposit.

Precious · 2 January 2025

★★★★★ 5/5

Google

I have found RWM Estates to be professional and attentive, always quick to reply to emails, keeping me informed of progress and generally making it a less stressful process. Thank You Very Much !

Phillip · 31 May 2022

★★★★★ 5/5

Google

Excellent service from start to finish when buying and selling my home. Ryan and his team went above and beyond to find the perfect home for myself and husband. Thank you RWM ESTATES.

Stacey · 31 May 2022

★★★★★ 5/5

Google

Charmaine and Ryan were excellent from start to finish . Charmaine looked after my viewings and sales and went above and beyond when we were faced with some challenging issues !

Lenny · 31 May 2022

★★★★★ 1/5

Google

We contacted rwm to find a tenant for our property . He did not look at any tenants. So he could get his mate in the property . He promised to sort all the bill transfers over . He never . His mate paid 6 mouths advance . They have been in the property nearly2 weeks . No sign of any money . Very unprofessional company . Avoid them

Brendan · 1 January 2023

★★★★★ 1/5

Google

I have never dealt with such an unprofessional letting agent in all my life. Ryan meredith is an absolute con artist wants people to pay rent but not do repairs when need doing talk about money obsessed he is a fraud, move out of a property do the work that needs doing and then still try and steal 800 pound bond. Absolutely would not recommend anyone to use rwm estates and stay well clear he has done this on more than one occasion just read the reviews and will see or will happen to you I can guarantee thatNegativeQuality, Professionalism

Joe · 25 August 2020

★★★★★ 1/5

Google

The agency does not pay on time and you will be forced to chase for what is yours every month! If they don’t want to pay you, they will consistently ignore emails and phone calls. Pointless having a contract as the terms are not followed. A terrible service all round!

Laura · 2 January 2025

★★★★★ 1/5

Google

A disappointing service. Having handed the keys to my property over, I returned a couple of weeks later to find it had been left entirely unlocked by RWM Estates and anyone could walk in. A tenant was found and an agreement drawn up and signed on my behalf without any consultation regarding the tenant and without my seeing the agreement before it was signed. Indeed the keys were handed to the tenant before I had even seen the agreement. I had expressly requested that something be included in the agreement which was not. I attempted to get this, and other matters resolved, but was completely ignored. Further, although the service is stated as including taking meter readings and informing energy providers, and despite my asking for the meter readings, this was not done. The tenant was given the keys and then left the immersion heater and towel rail on 24 hours a day for several weeks. The electricity account had not been transferred to the tenant. I sent a number of emails to Ryan and to RWM Estates and made phone calls and have been totally ignored. Nothing has been done to resolve these issues despite more than a month having elapsed from my initial email. It would appear that once RWM Estates have your money they are not interested in resolving any issues which have arisen as a consequence of their own lack of due diligence.NegativeQuality

BeccaD · 11 November 2022

★★★★★ 1/5

Google

I moved out my flat on the 1st of June 2019 and I only just got my deposit back (29th November 2019), and that was through the Deposit Protection Service which I had to get involved after Ryan, the company director, ignored my correspondence and gave me a cheque to a fake account which I had confirmed by my bank. STAY AWAY.

Dominic · 31 May 2020

★★★★★ 1/5

Google

A disappointing service. Having handed the keys to my property over, I returned a couple of weeks later to find it had been left entirely unlocked by RWM Estates and anyone could walk in. A tenant was found and an agreement drawn up and signed on my behalf without any consultation regarding the tenant and without my seeing the agreement before it was signed. Indeed the keys were handed to the tenant before I had even seen the agreement. I had expressly requested that something be included in the agreement which was not. I attempted to get this, and other matters resolved, but was completely ignored. Further, although the service is stated as including taking meter readings and informing energy providers, and despite my asking for the meter readings, this was not done. The tenant was given the keys and then left the immersion heater and towel rail on 24 hours a day for several weeks. The electricity account had not been transferred to the tenant. I sent a number of emails to Ryan and to RWM Estates and made phone calls and have been totally ignored. Nothing has been done to resolve these issues despite more than a month having elapsed from my initial email. It would appear that once RWM Estates have your money they are not interested in resolving any issues which have arisen as a consequence of their own lack of due diligence.NegativeQuality

Becca · 25 August 2022

★★★★★ 1/5

Google

Please, don’t deal with this agency. They are liars, they are not paying the deposit back at the end of tenancy agreement. I am waiting for my money, they are not answering to the phone-Ryan Meredith never available. I will open a case on the court, hopefully I will get my money back!

Gaby · 6 July 2024

★★★★★ 1/5

Google

A disappointing service. Having handed the keys to my property over, I returned a couple of weeks later to find it had been left entirely unlocked by RWM Estates and anyone could walk in. A tenant was found and an agreement drawn up and signed on my behalf without any consultation regarding the tenant and without my seeing the agreement before it was signed. Indeed the keys were handed to the tenant before I had even seen the agreement. I had expressly requested that something be included in the agreement which was not. I attempted to get this, and other matters resolved, but was completely ignored. Further, although the service is stated as including taking meter readings and informing energy providers, and despite my asking for the meter readings, this was not done. The tenant was given the keys and then left the immersion heater and towel rail on 24 hours a day for several weeks. The electricity account had not been transferred to the tenant. I sent a number of emails to Ryan and to RWM Estates and made phone calls and have been totally ignored. Nothing has been done to resolve these issues despite more than a month having elapsed from my initial email. It would appear that once RWM Estates have your money they are not interested in resolving any issues which have arisen as a consequence of their own lack of due diligence.

Rebecca · 31 May 2022

★★★★★ 5/5

Google

A local estate agent with a friendly and professional approach. Ryan a personal friend whom I've known for many years is very approachable and his staff friendly, professional and very helpful so putting you at ease as selling or buying can be very stressful. So putting you at ease. Well recommended

Jack · 31 May 2020

★★★★★ 5/5

Google

While searching for an agent to market my property for sale , we had numerous local agents around , some rude , some just pushing you to sign their contract and then we came accross RWM Estates. They came to my property gave us an accurate valuation , explained the whole selling process and their fees for the serviced offered were fantastic! They sold my property fast , while keeping us well informed throughout the whole process. I would defiantly recommend these guys to everyone their staff are brilliant their service is great , an overall good honest estate agent ! A Job well done Guys!

Josh · 1 June 2016

★★★★★ 5/5

Google

As a landlord RWM Estates have always been more than helpful and communicative in dealing with queries etc. Would certainly recommend. I have always found the staff to be very friendly and helpful. Thumbs up from me!

G · 31 May 2020

★★★★★ 1/5

Google

Ryan Meredith the director of RWM estates has stolen my deposit. He issued a cheque (which bound) and has now ceased communication and the company RWM Estate agents LTD is now being dissolved. AVOID

Joe · 31 May 2020

★★★★★ 1/5

Google

STOLEN rental payments and tenants deposit. Ryan the manager trading as RWM Estates has on multiple occasions claimed to … More

Jonathan · 12 January 2021

★★★★★ 5/5

Google

Great professional agents!

Joe · 2 December 2022

★★★★★ 5/5

Google

Extremely helpful and informative. Highly recommended

Peter · 31 May 2022

★★★★★ 5/5

Google

Thank you everyone. Brilliant

Sue · 31 May 2022

★★★★★ 5/5

Google

Amazing service from start to finish

Sarah · 31 May 2021