Lambert Smith Hampton Cardiff reviews

★★★★★ 1/5

Trustpilot

One of the worst customer service…

One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.

Harvey · 14 August 2024

★★★★★ 1/5

Trustpilot

LSH (Lying Scamming Hideous)

I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH

Kat · 15 June 2025

★★★★★ 1/5

Trustpilot

I am writing to share my disappointing…

I am writing to share my disappointing experience with Laura Garner-Currie and Lambert Smith Hampton in Sheffield. Unfortunately, my interactions with this team have been marked by poor communication and unprofessionalism, which have left me feeling extremely dissatisfied. Despite multiple attempts to reach out for assistance, my calls and messages often went unanswered. Subsequently, contacted a Director, the information provided was inconsistent and, outright false. This lack of transparency and reliability is unacceptable and has severely undermined my trust in their services. It is evident that effective communication and professionalism are not priorities for Laura Garner-Currie and Lambert Smith Hampton. I hope others can avoid the frustration I have experienced by seeking more reliable and honest service elsewhere.

Professional · 22 June 2024

★★★★★ 1/5

Trustpilot

What kind of people are you ?

What kind of people are you that you would apply for planning permission to build on a nature reserve. Disgusting

Caroline · 25 April 2026

★★★★★ 1/5

Trustpilot

Should this company still be allowed to trade?

Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman. Monies and information that should have been handed over on 22/01/24 still outstanding as of 20/05/24. Fire compliance work which should have been actioned 04/23 ignored. Utility bills not paid so additional charges applied and court action threatened. Cleaners paid excessive amounts. Landlord paid £5000 for arranging very expensive insurance. Insurance valuation report used that was totally inaccurate.*(Property built 2006 reported as 1930s. No common areas listed. Cycle store courtyard laundry bin store and lift obviously don't count.) Promise of action from senior management did not materialise. We are now considering civil action through the courts.

John · 20 May 2024

★★★★★ 1/5

Trustpilot

Trust the amount of one star reviews…

Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!

Mr · 7 February 2024

★★★★★ 1/5

Trustpilot

Unacceptable lack of service

Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum

Joe · 1 November 2025

★★★★★ 1/5

Trustpilot

Absolute shambles

Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????

Donna · 30 August 2024

★★★★★ 4/5

Trustpilot

Service charge

I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.

Ian · 28 October 2025

★★★★★ 1/5

Trustpilot

I'm a leaseholder and after getting the…

I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.

Amelia · 1 June 2023

★★★★★ 1/5

Trustpilot

Fareham Branch is a disaster zone

Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.

KJSM · 22 October 2022

★★★★★ 5/5

Trustpilot

Shannon has been amazing in dealing…

Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company

Shahin · 20 June 2022

★★★★★ 1/5

Trustpilot

Ardingly Court, Leicester

Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.

Lucinda · 13 June 2025

★★★★★ 1/5

Trustpilot

Not interested in working with the community.

This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.

LizzyD · 21 August 2022

★★★★★ 1/5

Trustpilot

I would go lower if i could

I would go lower if i could Criminals stealing from Residents. They pay "contractors" for repairs.....and dont verify the work. Rude arrogant staff.

Joe · 15 April 2025

★★★★★ 1/5

Trustpilot

Fraudulent front of house for IBidder auctions

Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.

Caroline · 25 January 2021

★★★★★ 1/5

Trustpilot

Why isn't there a No Star rating?

The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.

Sue · 4 March 2025

★★★★★ 5/5

Facebook

Quite frankly, they're so unbelievably awful. Too much to write but long story short, seeking legal advice as they are so poor. Avoid.

Charlotte · 13 February 2025

★★★★★ 1/5

Trustpilot

Fareham Branch is not very good at all.

Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.

Gary · 18 May 2022

★★★★★ 1/5

Trustpilot

Chasing me for fees for a property I…

Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.

Prettygreen · 10 September 2021

★★★★★ 1/5

Trustpilot

Liar!

CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!

ViVi · 23 July 2020

★★★★★ 1/5

Trustpilot

Very bad customer service.

LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.

Miss · 20 January 2018

★★★★★ 5/5

Trustpilot

Chloe Hendrick ..... You’re a star ⭐️

Cheers Chloe Hendrick You’re a star ⭐️………. thanks for sorting my query and payment plan so quickly, very much appreciated 👏

Alun · 6 February 2024

★★★★★ 1/5

Trustpilot

They have never turned up for viewing…

They have never turned up for viewing and no response for the offer I made. I wonder if they pre-arrange the buyers for a commission.

FILIZ · 18 March 2023