Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently purchased a property through Hentons and had a genuinely positive experience from start to finish. Rhys was consistently professional, responsive, and helpful throughout the process. They took the time to explain each step clearly, answered all my questions promptly, and made what could have been a stressful experience feel smooth and well-managed.
I would happily recommend Hentons to anyone looking to buy or sell property in the area. Thank you again for your excellent service!
Giulia · 16 October 2025
★★★★★ 5/5
GoogleI recently sold my house in Penylan through Hentons and would highly recommend them. Both Rhys & Julian were excellent in communicating the whole process and providing informed advice. Above all, they are calm, considered and excellent communicators, which is reassuring during what can often be a stressful process.
Thank you, Hentons.
Sarah · 28 April 2025
★★★★★ 5/5
GoogleI recently brought a property through Hentons, I had the pleasure of dealing with Rhys & Julian who have been fantastic! There was no pushy agenda to use their own Mortgage Broker, Viewing was setup fast, all emails were answered within the hour. Could not fault any part of the service. Thanks again guys.
Asad · 14 March 2025
★★★★★ 5/5
GoogleHaving bought and sold many properties, We cannot reccommend Hentons enough! The best estate agents we have ever come across covering the whole of Cardiff. From the off they accomodated us at our pace and were very competitive with their fees. Very transparent and always putting us as the vendors first, even after the sale was agreed which is unusal for most. Very empathetic, supportive and always available. They made what was the most stressful time more manageable by being so professional with all parties involved and I dont think we would have the opportunity to buy the property we did without having Hentons as our agents. Special mention to Rhys, he is an absolute credit to the firm. Nothing is too much for him and we cannot thank hom enough for his hard working and caring attitude.
We cannot thank you enough.
And if you want to live in Cyncoed or Lakeside they are so good and knowledgeable about the area and being a small independent firm they actually care, so do not hesitate about using them!!!
Suzy · 25 August 2023
★★★★★ 5/5
GoogleI have recently completed on the sale of my house in Cyncoed via Hentons. Julian and Rhys made it so easy despite the condition of the property. They achieved all that I wanted and more in a quiet professional manner. I wouldn`t hesitate in …
David · 16 April 2025
★★★★★ 5/5
GoogleI cant recommend Hentons enough. Professional, polite, knowledgable and patient- Rhys and the team were simply fantastic throughout the sale and purchase process. If you want to buy or sell a property, speak to Hentons first.
The · 16 April 2025
★★★★★ 5/5
GoogleHenton's are absolutely the exception to the rule when it comes to estate agencies. Rhys was enthusiastic, honest, punctual, empathetic, hard working and above all, kind. For circumstances beyond his control, he essentially sold our house three times without a single word of complaint all during a global pandemic. I would not hesitate to recommend him and, should we ever move again, wouldn't consider using anyone else. Thank you Rhys, you are a credit to your company and profession.PositiveResponsiveness, Quality, Professionalism, Value
Laura · 25 August 2021
★★★★★ 5/5
GoogleWe have recently moved into our new home after a long and complicated moving process spanning 11 months during lockdown. There were a number of complications outside everyone’s control but Hentons were fantastic.
Rhys was supportive, proactive and efficient. His empathy and positivity were invaluable throughout the process and he had endless patience. I am convinced that the long chain would have not exchanged without Rhys’s hard work, professionalism and communication.
Thank you Hentons - Rhys you are a star!
Penny · 25 August 2021
★★★★★ 5/5
GoogleHentons were excellent when I purchased my flat. Rhys in particular was extremely helpful, always friendly and quick to respond to any queries I had and kept me updated throughout the process. I would highly recommend Hentons and wouldn’t hesitate to use them the next time I am buying/selling property.
Lisa · 16 December 2025
★★★★★ 5/5
GoogleHaving just bought and sold with Hentons I wouldn’t hesitate to recommend Rhys and team. Highly professional at all times I really appreciated their proactive and efficient approach. Rhys was a really nice person to deal with, very communicative and gave us lots of good advice. Thank you!
Charlotte · 16 April 2024
★★★★★ 5/5
GoogleWe used Hentons for the sale of our property and also purchased a property that was on the market with Hentons. The service provided was excellent - very responsive and proactive in their approach, which was important given we had a few links in the chain to manage. Rhys was friendly, professional and efficient throughout. Would highly recommend.
Alexis · 25 August 2023
★★★★★ 5/5
GoogleRhys was brilliant during the purchase of our house. His communication was excellent throughout and he was very transparent with us.
Nyall · 16 April 2025
★★★★★ 5/5
GoogleWe have recently purchased a property through Hentons and have found them to be great estate agents. We mostly dealt with Rhys who was always helpful and understanding. He was prompt when arranging to meet us at the property, always dealt with email enquires in a timely way. I can recommend Hentons from a buyers point of view
Jill · 16 April 2023
★★★★★ 5/5
GoogleAbsolutely recommend Hentons, along with Rhys. We recently sold our property and purchased a new one with Rhys. He was incredibly helpful, communicative and supportive throughout the whole process. Always contactable and ready to answer questions to help guide us through the process. Thanks so much!
Bec · 16 November 2025
★★★★★ 5/5
GoogleHentons were just brilliant for our move, which happened at pace but with everything carefully considered. Nothing was too much.
I would definitely recommend the team of William, Julian and Rhys for buying or selling your next property!
Stuart · 16 January 2026
★★★★★ 5/5
GoogleReally pleased with the service. Our chain had several challenges along the way and Rhys proactively navigated through this to get our move over the line. Very impressed!
Rob · 16 February 2026
★★★★★ 5/5
GoogleWe recently completed on a purchase listed through Hentons. The process of dealing with Hentons, and Rhys in particular, couldn’t have been easier. All of our queries were answered quickly and it definitely made the house moving process far less stressful!
David · 16 October 2025
★★★★★ 5/5
GoogleOur first experience of buying a home, and Rhys made it an absolutely seamless, efficient and low stress process. Starting with the inspection, he was always quick to respond and helpful. Would recommend
Ted · 16 April 2024
★★★★★ 5/5
GoogleAbsolutely fantastic! The food and drinks were incredible, and the service was so friendly and quick! My server Timea was so quick and understanding with my dietaries. Would definitely recommend!
Clara · 16 April 2024
★★★★★ 5/5
GoogleI rented a flat with Hentons for three years and had a fantastic experience from start to finish. Whenever I needed help, Rhys was always available to lend a hand, and I was otherwise left to live peacefully in a very high-quality property. I wouldn't hesitate to recommend!
Josh · 25 August 2022
★★★★★ 1/5
GoogleSo, we were a little late for the viewing, and we apologized right away. But the agent was totally unprofessional and rude about it. They acted like we'd wasted their entire day. It totally ruined the whole experience. Definitely won't be using this agency again.
Zee · 6 June 2025
★★★★★ 5/5
GoogleHaving just purchased my home with Hentons, I cannot recommend them enough. Rhys was fantastic from start to finish. Prompt responses to any queries I had, polite, friendly and was a pleasure to communicate with. Thank you for all your help.
Tinzar · 25 August 2022
★★★★★ 5/5
GoogleRhys was really nice and helpful and I would be happy to use this agency again in the future.
Joanne · 16 April 2024
★★★★★ 5/5
GoogleWe recently had the absolute pleasure of working with Hentons Real Estate in Cardiff, and we couldn't be happier with the experience. From start to finish, the team was professional, attentive, and genuinely invested in helping us secure …
Alan · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
