AgentOS reviews

★★★★★ 1/5

Google

I did a lot of research before switching, and the reviews for AgentOS were decent. It seems that since then, its all gone downhill - our experiences seem to match others which are similar. Main issues: 1. No support whatsoever once you're onboarded. Phones are never answered, emails are rarely responded to and when they are its a 4-5 day lead time. If you have a problem that is stopping you advertising a property or paying a landlord, you're going to be stuck and people are going to be calling you angry. 2. The data import was expensive and awful - a bunch of our stuff was added but with details wrong, included tenancies not signed, percentage fees wrong, etc. We were told AgentOS would handle the import, which they did, we were also told they'd be on hand afterwards to help us fix problems that arose. They weren't. The agent we were assigned to help us with the transfer basically told us they were done and to contact support - who as stated don't reply. 3. Setting up the portals (Zoopla and Rightmove) took nearly 2 months, despite repeated chasing by both us and the portals. AgentOS sat on their part for a while and never really explained anything. 4. They missed the deadline for setting it up. Our software had a cutoff date, which we rolled past and had to make do for a while. 5. Training is a bit subpar, in that there really isn't anything formal besides online documentation. What they do well: 1. The system has an API that you can access quite easily using node, something that I've had a lot of fun with personally but then I'm a nerd. 2. It genuinely is all cloud based, and a lot of stuff can be automated (provided you know how to code automation using APIs) 3. They forget to bill you sometimes We're signed in for 2 years, I'm considering rocking the boat to see if we can get out early but at the same time if it settles into a rhythm it might not be necessary. I'm just aware that this has cost a lot of sleepless nights for multiple people at the business, and has also cost us a lot of business in terms of Landlords complaining about being charged the wrong amounts, not getting their rents, or their properties not being advertised promptly. If you're looking for an easy switch, I'd be tempted to look away from this one and perhaps look towards a PSG offering (Alto, Jupix, etc). EDIT: AgentOS have responded to my review (Ironically faster than they responded to a support ticket on these issues) and a lot of their comments are fair. 1. Some of the issues that arose from onboarding were related to our source data, but the ones we're specifically trying to resolve weren't. Specifically the management fees - which in some cases have been changed to random figures that don't match our source data. In one example, the source data says 5%, it was originally put at 5%, then as part of an attempt to repair it was changed to 10%. This is the owner of the business, they've never paid 10%. There are a few issues like this where the issue doesn't match the original data, these are the ones that I think prospective clients should be aware of. 2. The pace of the onboarding wasn't the issue so much as the pace of the import. We supplied data on 16th March (off the top of my head, maybe a day or two out), wanted to be live "Before April", discussed with Ian that we'd want to be live a week ro so before, but the import was done on March 31st. We can see that our end. 3. The trainer spent a lot of time with us, but we did pay for 5 hours so I'm not really sure why this is relevant. If there was a formal system we weren't able to get it - we actually emailed asking for formal training on specific days and never got a response. 4. To be clear, while I think the on-boarding could be better, it wouldn't be nearly as problematic if we were able to obtain support. Phonecalls go unanswered, emails go unresponded, and the fact that it took nearly 2 months to get the portals up and running sort of evidences this. We've lost business and instructions because of AgentOS's poor support service. If things improve I will adjust this review.

Stefan · 28 May 2026

★★★★★ 1/5

Google

I have been a customer with AgentSo software over the past 15 years, and this is, without a doubt, the worst customer service experience I have ever encountered. There is a clear difference between saving costs and completely neglecting customer support. We have been waiting for a response to a critical email query for three business days with no acknowledgment. To make matters worse, there is no phone support available to escalate urgent issues. I cannot in good conscience recommend this software to anyone in its current state. The product may have potential, but it is completely let down by the non-existent support. My advice is to look elsewhere until the company makes a serious commitment to improving its customer service.

Abid · 16 November 2025

★★★★★ 1/5

Google

Like many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff. Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently. We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt. We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low. update 3/3/26 System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.

Debbie · 10 March 2026

★★★★★ 1/5

Google

After reading all the recent reviews I can't but agree with the comments. I have been waiting over 4 days for a reply to an email. tried calling numerous times only to be told that there is a high volume of calls, this has been the same for about a year now. We have periods of time where the software crashes and we are have staff sat around waiting for the issue to be resolved with no communication from AgentOs

Chris · 25 February 2026

★★★★★ 1/5

Google

We’ve been using AgentOS for over 12 years, and unfortunately the service has gone downhill fast. Although they advertise chat and telephone support, in my experience it has been impossible to reach anyone, and emails often go unanswered. We’re having ongoing issues with our system, particularly with client emails not being received, which has caused real problems for our business. I can only share my own experience and say that if you’re looking for a reliable CRM provider, you may want to consider other options.

Martin · 26 December 2025

★★★★★ 5/5

Google

We have been with AGENTOS / LETMC for over 15 years and the customer service is non existent…. Its a shame because such a good system **** Thanks for the reply, sorry we had to give the review but it is a problem. Look forward to the changes and we love the system . If you could ask someone who could maybe help to call us ****

GEORGE · 17 February 2026

★★★★★ 5/5

Google

Holly has been an absolute joy to work with. She’s patient, knowledgeable and genuinely takes the time to make sure everything makes sense. Highly recommend!

Northmode · 6 November 2025

★★★★★ 1/5

Google

An absolute shocking service. Have been with this company since 2010 and it has never been as bad as this. I am trying to get through to support and have been disconnected now 12 times (and counting), after about 30 seconds. I have also tried to contact them through their online support service but they are not online at the moment! Atrocious, absolutely atrocious!!!

Sally · 26 November 2025

★★★★★ 1/5

Google

We have been with Agent OS for over 15 years and I don't normally comment on these kind of platforms but we are desperate for a response and have exhausted all other avenues We are currently having major issues with emails and messages and this is having major implications with our business. We have been trying to get this resolved with Agent OS for over 2 weeks now but the customer service is non existent. They are very good at apologising but the organisation is totally faceless. We have had an external IT firm involved who know what the issue is and how to fix it but we simply cannot get any kind of cooperation from agent OS

Glyn · 25 February 2026

★★★★★ 1/5

Google

I've called 8 times this afternoon to try and reach someone. the line has cut out each time. I've not had a response to the ticket I've raised for 3 weeks despite it saying the lead time is 36 business hours and chasing them on email for a response several times.

Joshua · 24 October 2025

★★★★★ 3/5

Google

It was closed and to let😭 …

Iberis · 25 September 2026

★★★★★ 5/5

Google

We just wanted to say a big thank you to Holly for spending time with us at our office. Her visit and time spent have been hugely beneficial to us and we appreciate it very much. She was very helpful / great knowledge and has helped us develop further. We have all benefited from the help

Claire · 16 September 2024

★★★★★ 5/5

Facebook

Unbelievable results!! This has been an incredible experience from day one This wasn't my first time trading but honestly I didn’t know what to expect when I first joined. After much loss. she walked me through the entire process from start to finish, which was a HUGE plus! They made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring her to you all. Her Name is Mrs Katie George best trader so far, Contact her directly on Email: Katiegeorge.ck@gmail.com WhatsApp +1 224-423-5697

Boetie · 26 January 2023

★★★★★ 5/5

Google

We have been using AgentOS for a couple of years now. We have never had any system issues/downtime, and support tickets are answered within a timely manner. Recently, the manager Rosa has helped us with a particular issue, which we are very grateful for! Thank you

EARA · 17 April 2026

★★★★★ 5/5

Facebook

I have seen and tried different strategies and methods and even lost a lot of money while trying. Until I was introduced to this new strategy that got me back on track and I have been able to regain my lost money and still make consistent growth in all of my trades. Mr. Ethan Payne is an amazing trader, He steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach him through Email: ethanpayne700@gmail.com WhatsApp:+44 7862 075181

Gloria · 6 September 2022

★★★★★ 5/5

Google

I have used AgentOS for a number of years. The system is robust and easy to navigate, this added to the fact you have all of the information you need in one place, saves time and allows a more streamline system for my rental portfolio. If you get stuck, the training is brilliant. More recently I have needed to lean on the support team due to the loss of a key member of staff. I can honestly say that the support team, including Gareth, Jake, Elise & Jade are absolutely phenomenal. I would highly recommend the software and the company as a whole.

Lisa · 16 September 2023

★★★★★ 5/5

Google

Started using AgentOS in November 2022 to manage our lettings portfolio, for us it was a big change, moving hundreds of properties and banking system for an old to new system. However AgentOS worked with us tirelessly, AgentOS are constantly innovating the system, from adding personalised reports to ensuring app compatibility. Our banking system was previously Payprop, but we now use AgentOS's BACS banking system where within 3 clicks and all of our landlords are paid, there's no looking back. I cant recommend these guys enough, from the support team to banking. Amazing CRM system!!

Jennifer · 16 September 2024

★★★★★ 5/5

Kerfuffle

Very Helpful and Professional

I received support/training from Holly, who was absolutely brilliant. I had made a list of what I wanted to work through, one by one Holly explained how to resolve and what is best practise. Has now made my life SO much easier. Thank you Holly, much appreciated!

Ash · 22 November 2023

★★★★★ 5/5

Kerfuffle

The team are always very helpful

The team at Agent OS are all very helpful and friendly - Big shout out to Jake who just helped me with accounts and also Anthony and Dan!

Calum · 12 July 2024

★★★★★ 5/5

Facebook

Brilliant customer service from this company. Sophie has been helping us with changes to our new tenancy agreements to meet the variables with the different tenancies since we changed our agreements. Having been a customer of AgentOS for almost 10 years I have always found the system to be very reliable and easy to use and the staff are always helpful, knowledgeable and professional. Thank you

Karen · 14 November 2019

★★★★★ 2/5

Google

We have used this system for years, it was a great system at the outset but the more ‘improvements’ that are made, the less user friendly it has become. Simple tasks such as emailing clients now takes many clicks for example, multiple property landlord notes get mixed up, no mandatory reports available ie RSW even though the company is Welsh!. The customer service has fallen significantly over the past 12 months or so, absolutely no people skills, only IT. If anyone is looking for a software system this isn’t something I would recommend, there are now far better systems available that have been created more recently which have better functionality, instead of trying to constantly upgrade an old one.

Rebecca · 7 March 2024

★★★★★ 5/5

Kerfuffle

Awesome Jake!

Jake is awesome! He responded so quickly. Although I had follow-up questions, he replied to me patiently. My interaction with Jake is swift and I feel comfortable with him.

Wilma · 28 November 2023

★★★★★ 5/5

Facebook

It's all joy and happiness since the intervention of Mrs Patricia Williams in my financial status, never imagined to ownmore than a car or a big house can I was barely havingany extra money from my job until I came across awonderful review on how Mrs Patricia investmentpackages changes life's, after so many thoughts ofdoubt I said to my self to give it a try and here I amtoday making what I earned annually on a monthlybasics, she has really been a great financialbreakthrough in my and I urge you to take the risk andbecome just as financially free as I am .You can contact her with the link below:: Email: patriciawilliams1124@gmail.comWhatsApp: +1 (669) 786-2778

Idriss · 13 September 2023

★★★★★ 5/5

Kerfuffle

PHENOMENAL CUSTOMER SERVICE

I have used AgentOS for a number of years. The system is robust and easy to navigate, this added to the fact you have all of the information you need in one place, saves time and allows a more streamline system for my rental portfolio. If you get stuck, the training is brilliant. More recently I have needed to lean on the support team due to the loss of a key member of staff. I can honestly say that the support team, including Gareth, Jake, Elise & Jade are absolutely phenomenal. I would highly recommend the software and the company as a whole.

Lisa · 21 July 2023