Winkworth Canterbury reviews

★★★★★ 5/5

Trustpilot

Good job Winkworth and team!!

I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!

R.A.Bhuiyan · 9 May 2021

★★★★★ 1/5

Trustpilot

Renters and landlords beware

I'm really disappointed by the quality of service provided and the manner in which we have been treated by Winkworth over the last year.

Georgie · 6 December 2023

★★★★★ 5/5

Trustpilot

We found everyone we dealt with at…

We found everyone we dealt with at Winkworth to be highly professional, friendly and communicative. We would definitely recommend their service to anyone looking to sell. They worked hard to get the best possible price for our property and were happy to give us advice along the way. We never had to wait more than an hour or so for someone to respond to us whenever we contacted them. Thanks very much to the whole team for all your hard work.

Alice · 14 April 2021

★★★★★ 1/5

Trustpilot

Winkworth Plc agency - The worst agency ever

We were tenants on one of the properties they managed at Winkworth Bow Estate Agents.First, they are difficult to come and fix any house issues. They just want you to pay, and they would do their minimum or even less to manage the property.Second, we have left the property long ago, we left it in a rather good condition, for a over 4 years tenancy, and they want to keep all the deposit. It has been over a month and we are still waiting for our deposit.They are not coming back to us, they are ignoring our emails, they are just a bad agency.I have lived in many places with okay agencies, but Winkworth would be the worst. I would not recommend anyone to rent a property with them.Please if you are reading this before renting, find another agency you will not regret it.

Sebastian · 1 April 2021

★★★★★ 5/5

Trustpilot

Completed quickly

It's a difficult time in the market, but Thomas Syms gave us good advice on how to navigate it.The team was good with communication and gave us regular updates on WhatsApp.We completed seven weeks after the initial offer.

Jessica · 27 September 2022

★★★★★ 1/5

Trustpilot

Winkworth (Kirstie Barber) will lie to get your business.

AVOID Winkworth estate agents (KIRSTIE BARBER). Kirstie will give you all false info to get you to make an offer and will lie about the property’s history. She will lie and when caught red handed, will lie to you again to cover her first lie. Pure shameless or just another estate agent! Do not use Winkworth as it a very dishonest business that you will keep on chasing to get some answers and will end up wasting your time & money. Just poor customer service & liars.

Dom · 12 March 2021

★★★★★ 5/5

Trustpilot

Very helpful and friendly team.

Faraz was fantastic in helping me get my flat sorted as well as all of the Winkworth team the communication was great from start to finish. Highly recommend.

Tom · 2 December 2021

★★★★★ 1/5

Trustpilot

Winkworth

Winkworth, Poringland. We called them on Friday about the property to rent minutes after it went on Rightmove. They do not offer virtual viewings even if you live 200 miles away. Agent said they are only taking details to schedule offline appointments, took our details. On Monday they said viewings arranged for Thursday but it's all fully booked already (how?) and they will see when to book us for other day. When asked to film a short video when they will be at the property to understand if it's worth a 200 mile trip - they said they can't do this.Absolutely ridiculous service!

Marina · 1 February 2021

★★★★★ 1/5

Trustpilot

Awful experience

I am a small landlord and made the huge mistake of renting my houses through Winkworths and regretted it ever since. The current dispute I am having is over the deposit and who they represent. In practice, they seem to think it is the tenant.....

Wan · 8 September 2021

★★★★★ 1/5

Trustpilot

Worst experience ever with Winkworth…worst experience

Worst experience ever with Winkworth estate agent to sell my flat.

Aaa · 13 September 2025

★★★★★ 5/5

Trustpilot

Superb service

They were pleasant and professional throughout and the only agency I’ve ever dealt with who stayed engaged and connected through the whole process. Really appreciated all their service.

Abby · 1 July 2023

★★★★★ 1/5

Google

Rude staff, highly passive aggressive in nature and they take an age to fix anything. It took a year for a window to be fixed and two years for a leaking front door. They use a one man band to fix everything and he does a good job but is stretched far too thin. Many a job was started only for myself to finish as they 'ran out of time'. Several of the light fittings never worked and we were promised they would be fixed, which they were, three days after we moved out. We were charged over £400 to paint a door when moving out, the same door brand new in b&q is £250. They had a five star rating when we rented three years ago, evidently things are slipping...

Toby · 10 October 2020

★★★★★ 5/5

Google

I've been renting properties in England for the last 8 years, and Winkworth has resuted to be the best agency I've been with so far. It's a small office with an excellent customer service. Since my first contact with them, communication has been quick and pleasant. As a tenant, I felt I could really rely on them. Any issue with the house would always be fixed, my money would be quickly refunded if I needed to spend it to buy anything that needed replacement. Unlike other agencies, which demand of you to make a decision on renewing the rent 6 months in advance, Winkworth timings were always very reasonable. Also, I didn't need to chase them to have my deposit back but they took the initiative themselves. Moreover, the plumber they work with is fantastic! I'll be looking for a new house soon and I'm really hoping it will be with Winkworth!

Aina · 10 October 2020

★★★★★ 5/5

Trustpilot

Fantastic handling of sale

After just completing on a sale, I can say that Winkworth (specifically Dhruv Rupapara) were a lifeline during the process. Dhruv guided me through every step of the process with patience and excellent knowledge. I would highly recommend both him and the company.

Rachel · 8 July 2024

★★★★★ 1/5

Trustpilot

The Representative from Winkworth…

The Representative from Winkworth replied with a very short response.However, the students have yet to have the student holding deposit returned, the agent has not had the decency to indicate how long they have to wait to have the money returned as they both have to look for new accommodation when university starts soon.My student son will now have to travel from a different location to start the transferred job in Fulham, thanks to the Agent from Winkworth situated on Fulham High Street.

Miss · 12 September 2020

★★★★★ 5/5

Google

Winkworth recently sold my property after being on the market for only a few days with them. We received great advice and guidance from Donna before and during the sale with the new buyer, and then this transitioned to Gary who carefully managed the sale process, communicating frequently with all parties. I would certainly recommend Winkworth for their local knowledge of Canterbury, and their personable approach to selling, this certainly made the difference for us.

Daniel · 10 October 2021

★★★★★ 5/5

Trustpilot

Natasha provided me with excellent…

Natasha went above and beyond. She met my brief with precision and her extensive knowledge provided me with all the information required to make my decision regarding my new home. Thank you Natasha and thank you Winkworth.

Kirsty · 26 May 2018

★★★★★ 5/5

Trustpilot

Thanks to all at Winkworth for helping…

Thanks to all at Winkworth for helping us sell our property. We had an excellent service and had regular emails and phone calls to help keep us in the loop with developments. Would strongly recommend.

Robert · 28 October 2024

★★★★★ 5/5

Google

I had a fantastic experience with Winkworth Canterbury. The staff were professional, helpful, and made the entire process smooth and stress-free. Their dedication and attention to detail were impressive. Highly recommend for top-notch service!

Fernanda · 10 November 2024

★★★★★ 1/5

Trustpilot

Winkworth Guildford - Avoid

Avoid at all cost dealing with Winkworth Guildford now changed tier name to Guildford Estate Agents.There are many irregularities with the way they carry out their business. They are the smallest estate agent in Guildford and usually under staffed, service is very poor, they have every excuse under the sun and they repeatedly let you down or try to take advantage. The owner James Quantrell talks a good show and comes across professional, do not be fooled by his persona or offer of lower fees, they will let you down.

Mr · 30 April 2020

★★★★★ 5/5

Trustpilot

Nishi is very helpful

Nishi is very helpful, always informing me of new houses which come available. Her service is generally world class and the rest of the team are the same.

Vinod · 8 May 2021

★★★★★ 1/5

Trustpilot

Very rude woman who I spoke with in…

Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.

Elaheh · 13 January 2020

★★★★★ 5/5

Google

I am extremely impressed with the way in which Winkworth handled the sale of my late father’s house. They provided an excellent level of customer service throughout the process. The house was professionally marketed, with quality photographs displayed on both their website and Rightmove. I found the team to be highly professional, proactive, and very friendly. They provided prompt property viewing feedback and communicated regularly to keep me updated on developments. Highly recommended.

Andrew · 10 October 2021

★★★★★ 1/5

Trustpilot

I would give less than 1 star

I would give less than 1 star if possible. Before we signed for our flat we requested a full professional clean take place in the property because of the terrible state of it. This was not organised and so some last minute cleaners had 3 hours to attempt to clean the property. On entering the property, on top of the disgusting state it was still in (toilets completely stained, mould, mildew, floors not hoovered, pans with food still in and going mouldy....) there were electrical faults (bathroom light didn’t even work so we couldn’t even use it, sadly couldn’t change it ourselves), curtains and keys missing, broken furniture and also moths. We raised all the issues with Winkworth who took a month to even start attempting to look at the issues. After promising a second clean and fixing the simple issues, we are still in a disgusting flat with minimal progress. As a forewarning to future tenants, Winkworth operate by having the previous tenants leave the flat, then wait for the new tenants to move in and raise any problems, they then have to negotiate with the old tenants and land lord about who pays for what, whilst you are living with the broken/ damaged/ filthy flat. Overall service has been unbelievably poor and I would not recommend them to anyone moving forwards.

Taelor · 10 October 2019