Strutt and Parker reviews

★★★★★ 5/5

Trustpilot

Wildacre Sale

We were extremely pleased with James and his team at the Haslemere office and how they handled the recent sale of our house.They proved to be very professional, pleasant and understanding in the way we wished to sell the house.Their advise on the timing to launch the house to the open market was 'spot on' and resulted in a number of viewing the in first two weeks of marketing. The house was under offer within two weeks and contracts exchanged within six weeks.Their is no hard sell at Strutt&Parker just a calm approach which gets results.

David · 12 October 2020

★★★★★ 5/5

Trustpilot

This is the second occasion in 12…

This is the second occasion in 12 months that I have instructed Strutt and Parker Kensington Church Street to act on the sale of family property. The need arose from the death of a close relative. I had no hesitation in instructing them again. Despite the uncertainty represented by the pandemic and the ending of the lockdown, John was able to negotiate a very satisfactory sale price and ensured the sale went through without a hitch. As before, I felt he was giving me excellent advice on which I could rely. It was proffered tactfully and sensitively, and I have no doubt that the sale went through in the satisfactory way it did because of John's abilities, care, attention and concern. In addition to the usual services he and his team went well beyond what I would normally expect, eg supervising the removal of the piano, the collection of items for sale, and ultimately the clearance of the property itself. I remain hugely grateful to John and would undoubtedly instruct him again if the need arose.David Melville

David · 6 October 2020

★★★★★ 5/5

Trustpilot

Strutt & Parker were great!

Strutt & Parker were great!We used S&P for our house sale and they scheduled the many viewings that they had promised and had arranged a sale within 2 weeks of our house being on the market. Katherine was very helpful from start to finish and kept us informed every step of the way. Even though we didn't buy our new house through S&P, Katherine, Sally & Harry all gave us great advice on the 2 houses we were considering and helped us decide and agree our purchase at the right price. S&P in Harpenden have advisers that are very knowledgeable, genuine and super nice too. Well done S&P!

Marcus · 6 October 2020

★★★★★ 5/5

Trustpilot

Our house proved difficult to sell…

Our house proved difficult to sell having been launched on the market in March 2019, we exchanged sale contracts last week thanks to the enormous support from Strutt’s Chelmsford office director Mark Davies. Mark took over the sale personally when we re-marketed in early July. There were complicated technical Land Registry problems with the sale and these were overcome thanks to Mark’s persistence, regular contact with us as vendors and with both sets of solicitors. Mark’s constantly proactive approach made the difference as did his willingness to go far beyond the call of duty. Please pass this feedback on to Mark and his line management. Overall a hugely beneficial experience and Mark Davies is a tremendous asset to your business.

Richard · 22 September 2020

★★★★★ 5/5

Trustpilot

Friendly, proactive and professional

I am a Licensed Conveyancer and work on some cases with Strutt and Parker. Compared to other estate agents that I work with they always go above and beyond to assist their clients in achieving their requirements. I find them very professional, proactive, helpful and they are so lovely to work with! They actually help me - if I have a problem on something or I am not getting a response they will chase where required and assist me in getting what I need. I would recommend any seller to market with them over any other agent. Selling a property is stressful at the best of times, having this type of agency on your side is a godsend and will only assist with speed and timely completions! Thanks for always being great and exceeding expectations!

Cassey · 18 December 2024

★★★★★ 5/5

Google

Joe Charlton has guided us through the whole move as he said he would. We have been very satisfied with Strutt &Parker.

C · 16 October 2025

★★★★★ 1/5

Trustpilot

never experienced such lack of professionalism

We have never experienced such lack of professionalism. The team was aware that we are travelling 1.5-2 hours with infant twins to view multiple properties. On arrival I saw an email sent 5-10 minutes prior to the viewing saying it was cancelled because nobody could show us around due to someone calling in sick last minute. When calling the agency they apologied of course saying that the person in charge at the development as well as the agency were not around either. The developer apparently did not even know the time of the viewing hence the late cancellation. It is beyond me how nobody can cover a sick colleague especially under these circumstances and how the viewing time is unknown so potential buyers are not wasting time and petrol driving there, not to mention the effort it takes travelling with infant twins.

Shari · 23 November 2024

★★★★★ 1/5

Trustpilot

Horrid experience

Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.

Tee · 27 July 2026

★★★★★ 5/5

Trustpilot

Really recommend associate Sian Merrilees, from South Kensington…

Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!

Ana · 12 February 2024

★★★★★ 5/5

Trustpilot

Olivia Higginson at Strutt & Parker…

Olivia Higginson at Strutt & Parker Notting Hill was absolutely superb. She has a deep knowledge of the market and deployed it intelligently to value and market my home, getting to an accepted offer within 10 days of instruction. She also shepherded my house purchase and when I was taken seriously ill in the middle of the process, she stepped in on many levels to help get the process resolved smoothly. I cannot recommend her more highly.

Joanna · 16 November 2020

★★★★★ 5/5

Trustpilot

Its a 5 from us!!!

Victoria has been amazing - she sold our property after not having much success with others.

Michelle · 11 June 2025

★★★★★ 5/5

Trustpilot

Good Estate Agents

We have recently purchased a property through Strutt & Parker, Salisbury and I would highly recommend them. Sarah Cull has been our contact and she has been very helpful and in constant contact, updating us with any news as she gets it. The process has been complex with a few holdups due to problems in the chain, which Sarah has helped to smooth out along the way. I would definitely recommend this company for their service.

Christine · 4 February 2021

★★★★★ 5/5

Trustpilot

Salisbury Office

The team in Salisbury were so supportive through what was a difficult experience for me after 30 years in my previous home. They went over and above what I could have expected in terms of emotional support but were also extremely professional and thorough in ensuring the best deal. Their communication and advice was excellent throughout the process and all members of the team were engaged and involved. I couldn't have asked for more.

Judith · 19 June 2021

★★★★★ 5/5

Trustpilot

after doing a lot of homework to find…an agent to market our farm tom goodley

after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk

Colin · 25 September 2019

★★★★★ 4/5

Trustpilot

top performer for us!!

top performer for us!!Approach - this was very professional and offered a considered and thoughtful appraisal of the market as well as how our property would feature in any marketing campaignEvaluation - well here goes! We interviewed four leading agents for our area - Norwich / Mid Norfolk. One agent was a highly rated but non-city based Practice the others (incl S&P) were top drawer city operators. S&P's evaluation was 36% higher than the Rural competitor (who really didn't have a clue when valuing our home). S&P differed to the remainders by a range of +5% to +21%. At the price of our home that ranged from + £6000 up to a whopping +£400,000 !!!!!Brochure prep. No cost for pics or brochure. Pics were top quality and really showed our home in the best possible light. Took hours as big country propertySupport and Proactivity - Here's the 'rub'. As we had minimal confidence in viewing support / proactive refresh of ads etc, we did much of this ourselves - going with S&P's valuation from the start. Despite set backs; few viewings (none of quality) S&P resisted any effort to reduce the price. The market was comatose! End result - Bingo!- 4th viewing offered asking price and S&P steered the negotiations through a nail biting 3 week run to exchange. Whew!!Moral - chose an agent that will be good for your home and work with them to give viewers the best possible appreciation of all of your home's qualities. Forget quibbling. What's 1% off the fee if the Agent has little to gain from going the extra yard to get the best deal possible? I would certainly recommend the S&P Team very highly - but with the caveat - stay involved throughout and give them something to be cheery about. All salesfolks need a tummy tickle from time to time. It's really tough out there!

Edward · 24 September 2019

★★★★★ 5/5

Trustpilot

Sevenoaks Strutt & Parker

Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.

Nimesh · 12 August 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague.

The Salisbury office couldn’t organise the metaphorical in a brewery. These fools chased for arrears that didn’t exist because they changed the payment date on my lease without a legal deed. This resulted in *94* emails over the space of 12 months. My profession is to pull apart bank accounts to ensure correct interest and payments have been applied to an account, I did this multiple times with their shabby accounts but they still refused to acknowledge their errors. Throughout the year in question, I was undergoing cancer investigations and they were aware that I was in and out of hospital, this meant nothing. The stress of their actions actually landed me in hospital in hypertensive crisis. These people lack humanity on a basic level. As landlords, they fare no better: I was in my property for 18 years, 14 of that under Strutt and Parker. Things were quiet until they changed the payment date on my account. This came hot on the heels of a damp report showing 96.1% damp in the property. After I complained, I was served a Section 21 under the guise of the landlord selling the property. The office lied to me, saying that the owner was selling all interest in Bournemouth, this is untrue. They are selling this flat, perhaps, but they also own the freehold if this building and that is not for sale. They refused to provide me, the customer, with a hard copy reference so that I could rent overseas. They refused to provide a managers email address so that I could escalate the complaint in the normal fashion. They left me with a spinal injury (cancer scares caused by side effects of medication) in a damp flat. It turned out it was also not fire safe. There was no fire escape, thumb lock on the front door, hard wired smoke alarms or fire doors. That said, any fire in here would likely be extinguished by the damp. The Salisbury office have harassed, refused to provide information (when they have bothered to respond to emails), been restrictive in allowing me to complain (which is a basic right!) and have continually calculated my rental figures incorrectly because they changed the date in my lease illegally. Complaint lodged with PRS. AVOID THEM AT ALL COSTS.Edit; am now facing difficulties trying to get a Subject Access Request, which is just laughable. Will update as this proceeds.

Kirsten · 20 June 2019

★★★★★ 4/5

Trustpilot

Great experience with very professional agency

Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)

Thomas · 4 November 2021

★★★★★ 5/5

Trustpilot

Outstanding Service, Great Result

We sold our house through Strutt & Parker's Sevenoaks office and I just wanted the thank Andrew Harwood and his team for their hard work and excellence. We were on the market for six months through Covid and we had many ups and downs. Throughout it all Andrew gave great advice, kept us fully up to speed on progress and in the end we achieved a great result.

Mr · 8 April 2022

★★★★★ 5/5

Trustpilot

I do not have enough good things to say…

I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.

Brittany · 12 March 2021

★★★★★ 5/5

Trustpilot

I can really recommend working with Olly Trulove from the Guildford & Horshamoffice

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.

Graham · 3 June 2025

★★★★★ 1/5

Trustpilot

Very poor customer service

We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most agents. However over the 11 months it took to sell our house, we were subject to a very poor viewing service, no ‘For sale’ sign for the first two months, an aborted sale on the day of exchange and very poor agent/client communication. It was a painful experience that I don’t wish to repeat or wish anyone else to be subject to. Viewings.One of the basic requirements of any estate agent is to be able to show people round, however Strutt and Parker’s nominated person to accompany potential buyers has another full time job so it was hard for buyers to arrange a time. As a seller, I conducted the first two viewings myself (the second with the Strutt & Parker rep as she had not seen the property before.) The third was conducted by a friend of ours at short notice and this one led to the first offer in January 2018. We received little or no feedback from any other viewings that were conducted. The first sale.The first buyer, initially wanted to complete by mid-March. Before they even made an offer, I made it clear that I work abroad and would not be in a position to complete until the end of April, although they would be welcome to exchange at any time up to that point. I agreed to shuffle work commitments to be home sooner than originally planned and we agreed on 25th April for completion. They were happy with that and we arranged the completion of the house we were buying for the same date. It took longer than they anticipated to sell their house and in the end they were pushed to make the generous deadlines set back in January. Updates were scant in the lead up to this and at the beginning of April I began to get nervous that nobody was managing the sale and, having a exchanged on the house we were buying I needed to arrange a formal loan if they were not going to be in a position to complete at the same time. There was an inexcusable lack of communication from Strutt and Parker during the final few weeks and there was nobody managing the sale. The principle agent was on holiday and made it clear to me that she would not be making any calls or writing any emails on my behalf during that time. I needed a decision, one way or the other, so that I could decide whether or not to move my family for the start of a new school term 300 miles away or stay in our old house to see out the school year, which would have been preferable at the time. A lack of clarity and even basic updates made this very difficult. The longer a sale takes through poor management the longer the window is open for the buyer to change their mind. In the case of this buyer, the sale management was poor, the window was open too long and the buyer went from very keen, to quiet, to evasive and finally to deciding to buy something else instead closing the deal.It is ironic and slightly disturbing that the agent suggested she could have “demanded a fee at that point for having introduced a ready and able buyer”. They were certainly able, the house they purchased just weeks later was £300k more expensive, but they were far from ‘ready’ and we would have been delighted for them to have purchased the house had they been just that. The second saleAfter the abortive first sale, I was close to looking for a new agent. However, the agent persuaded me that lightning would not strike twice. I was keen to point out that, if we were to continue, some lessons needed to be learned from the first one. The biggest of these lessons in my view is that the agent needs to a) have a good handle on the situation at all times and b) keep the seller and buyer informed of progress. The agent is the only person who can speak to both parties and I see this as a vital role, for which we have paid a considerable sum of money. When long periods of time passed without any progress occurred again in the second sale, and very few interim updates (far from the weekly updates we had requested) we started to get nervous again. I was assured that once the mortgage offer came through for the buyer, things would progress faster. It came through in early July, but it still took another 6 weeks to exchange during which time the window of opportunity to change their mind was still open. During this time, as ever, updates were few and far between from Strutt and Parker and the last contact I had from any representative was 10 days before the contracts exchanged. The house finally exchanged and then completed two days later, yet unbelievably the agent did not call or email to inform me. They did however find time to send in their invoice for ‘proffesional services’. The irony of the typo is not lost on me. One of the final hold ups came right near the end of the sale when the buyer’s solicitor inferred via email that some contents had been agreed by the agent as part of the sale. According to him the agent had agreed to include the sofa in the lounge, two expensive light fittings and the washing machine and tumble dryer as part of the sale despite never mentioning it to us and those items not being on the contents list that form part of the contract. I asked for an explanation from the agent as to what had been verbally agreed. I never received a reply. Negotiation.During both sales the agent displayed poor negotiation skills. The house was on the market for £525,000. When a house is valued slightly above a major threshold it gives some room for manoeuvre. When the first offer came in at £475,000, the agent’s advice was simply to take it, no counter offer, it was a good deal. I did not feel that way and said that £500,000 was my bottom line. I am sure the buyer saw that coming and they agreed at that price. Having had someone go as far as they had with the sale, I was fairly confident in the value of the property so when the second buyer offered also considerably below the asking price, my response was the same. So was the agent’s, I should take the offer. I didn’t and when the second buyer also settled on £500,000, the agent said I was ‘jammy’. I would have expected an agent to have worked a bit harder to achieve a good price, but it was clear that the agent’s priority was to get us through the door as quickly as possible with little regard for the large sums of money involved. The difference on a commission is slight after all.Once the sale had gone through, I wrote a lengthy email to Mark Wiggin, regional area manager, outlining my grievances. His response was a few lines long and essentially backed up the office. I doubt he actually read it. This off-hand approach merely confirmed what I already knew. In conclusion, I would not recommend Strutt and Parker. They are super keen when trying to win your business, but once a sale is in motion they move on and there is very poor management of the sale in the role of intermediary between buyer and seller. In addition there is an arrogance and laziness that almost belies contempt for the customer. It leaves a bad taste.

Rupert · 11 September 2018

★★★★★ 5/5

Trustpilot

The Lettings Agent at Strutt and Parker

The lettings Agent was professional, straightforward and helpful. Part way through the process of finding me new tenants and having no assistant, she contacted Covid 19. She worked from home dealing with me as a landlord and potential tenants wishing to view my house. Kathy Billing was at all times kind, courteous and considerate. I am grateful to her for finding a suitable family for my property.

Mr · 29 March 2022

★★★★★ 5/5

Google

Joe Charlton of Strutt and Parker kept a steady flow of viewers until he found the purchaser.

Gardner · 16 October 2025