5/5
TrustpilotGreat Agency
Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.
Trusted Agent profile · Canterbury
Strutt & Parker Kent New Homes reviews in Canterbury
★★★★★
503 reviews across 2 platforms
2 St Margaret's Street, Canterbury, CT1 2SL, CT1 2SL
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Strutt & Parker's office in Canterbury, at 2 St Margaret's Street, is rated 4.4 out of 5 across 503 reviews on two platforms, including 60 Google reviews rated 4.2.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGina & Rosanne were fantastic…
Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.
1/5
TrustpilotThis company ROBBED us
This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.
5/5
TrustpilotHighly Recommended
Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.
5/5
TrustpilotVictoria Rose was great to work with
Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.
5/5
TrustpilotMy experience with Strutt and Parker
My experience while working with Strutt and Parker was a fast and seamless one. The agent I was working with (Fai Nesari) was attentive to my needs and was quick and clear with her responses. She made the process of searching for properties very easy. Once again thank you Fai!
5/5
TrustpilotStrutt & Parker are brilliant!
Strutt & Parker are brilliant - in particular Andrew Harwood and the team. I could not fault their professionalism, knowledge and expertise. The viewings at our property were always very accommodating and done with a smile! Their attention to detail is spot on. I hope to do business again in the future!
1/5
TrustpilotViewed a property with them and offered…
Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.
5/5
TrustpilotMy experience with Ed over my property…
My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.
5/5
TrustpilotWe recently bought a property marketed…
We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.
5/5
GoogleBeing a serial house mover and ex Agent, I am always aware of the service that I receive from Esate Agents. Joe Charlton of Strutt and Parker in Canterbury is certainly up there with the best. So helpfull, never inpatient, very efficient and makes things happen when needed
5/5
TrustpilotThe sale of my property was handled well
The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!
5/5
TrustpilotGina is one in a million
Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue
5/5
TrustpilotHouse Purchase …
We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.
5/5
TrustpilotExcellent experience with Strutt
Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house
1/5
TrustpilotPoor customer service and failure to…
Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.
Agent replied · 22 October 2024
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotExcellent, personal service
Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.
5/5
TrustpilotExcellent service from Gina
I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent
5/5
TrustpilotLockdown sale
We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
1/5
GoogleTry to sell property’s but don’t say how much the price is (How can you purchase if you don’t know the cost price) Try to call (Takes a while to answer) And are told I need to make an offer !! Well give me a clue I don’t know the price !! WTF is that about ....
Agent replied · 9 November 2024
I’m very sorry to read of your disappointment. Please do contact me so that we can discuss the matter.
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