Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePLEASE READ THIS! The agency has low standards and poor principles when it comes to honesty. We were interested on a property we found on zoopla so we call the agency to arrange a viewing. The agent said we had to wait for 2 weeks as the …
Andrew · 16 April 2024
Agent replied · 13 June 2024
We have taken a look at what happened here. The property concerned generated a lot of interest and we were not able to offer viewings to all applicants. We communicated this to you. We have every confidence in the actions of our lettings … More
★★★★★ 1/5
YellAvoid at all costs
The worst thing they did was allowed a workman into my flat while I was away without telling me. He then stole some of my stuff. They are refusing to co-operate with helping me get my stuff back and have just sent an email saying sorry. Thats on top of them being extremely unhelpful through the tenancy when it came to issues with the gas metre. Terrible communication. Now they are trying to keep part of my deposit despite breaking the law by allowing someone in.
CjL-24 · 30 January 2024
★★★★★ 5/5
GoogleAnother great experience with Finn's (Canterbury branch) who managed the sale of our property. Paul and Charlotte ensured the fair market value for the property and managed the process seamlessly. Thanks again!
Jessica · 15 September 2024
Agent replied · 12 November 2024
Jessica, thank you for your outstanding review. We appreciate your custom and look forward to working with you again in the future. All the team at Finn's.
★★★★★ 5/5
GoogleAfter months of house hunting, me and my partner came across a listing from Finn's. Since the viewing they've been helpful in explaining everything about the application process and now that we moved in, they are always ready to help us with all the queries we have. Highly recommended!
Eleonora · 14 June 2023
Agent replied · 13 June 2024
Thank you Ms Sarlo. It's great to hear that the team's commitment to great communication has given you a happy start in your new home.
★★★★★ 5/5
GoogleLisa and Sarah are extremely helpful. New to the UK rental market - they provided honest (and much-needed) advice and guided us through the entire process with knowledge, constant communication, professionalism and warmth. We were in good …
Tyra · 16 April 2023
Agent replied · 13 June 2024
Thank you Tyra. We really appreciate you taking the time to share your experience. We look forward to working with you again, too.
★★★★★ 5/5
GoogleI am delighted with the high quality professional services I’ve received from Finn’s. From first contact to completion I felt absolute confidence in the advice I was given and the thoroughness of experienced professionals who really know the market. Highly recommend as best in Canterbury.
Mags · 14 June 2022
Agent replied · 13 June 2024
Thank you Mags. The team will be very happy to hear your feedback. Thank you for being a superb client.
★★★★★ 5/5
GoogleThe lettings team were incredibly responsive, and went above and beyond in sorting out our lease. They made the process straight forward and transparent. We are very happy with their service.
KATIE · 14 June 2023
Agent replied · 13 June 2024
Thank you Ms Ray. Our team will be delighted with your feedback.
★★★★★ 5/5
GoogleAmazing experience with FINNS.
Absolutely different approach to lettings.
Prompt and honest feedback.
Very professional attitude and responses.
A welcome relief to a new comer to Canterbury.
Thank you FINNS!!!
Mojoyinolaoluwa · 14 June 2023
Agent replied · 13 June 2024
Thank you. Very glad to hear your feedback on working with us.
★★★★★ 1/5
YellNever Again, Disappointed
Poor sale info communication.Incompatible buyer viewings.Several deadicated sale progress advisors instead of one as we were told.When i called for info " We are not dealing with that now its with our sales progress advisor".Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen.through.Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer.Considerable wasted expense completing buyers demands.Only to have all 3 sales fall through.First call from M&B since November to 'Touch base'Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service.Not Recommend
StevenRos1 · 29 January 2021
★★★★★ 4/5
GoogleThe letting agent showing me around was very open and didn't try any pushy sales technique. They understood the landlord's needs and tenant's in finding the right match.
Elizabeth · 14 June 2023
Agent replied · 13 June 2024
Thanks for your feedback Elizabeth. Making a good match is just the start. Our Letting team is looking forward to giving you reasons to upgrade Finn’s to 5 star review!
★★★★★ 1/5
GoogleDo not use the letting side of Finn's. They are not professional, constantly moaning about the landlord. The property I rented should not have been rented out in its condition. The itinerary they did, was not even close to the actual condition of the property. They apparently had it professionally cleaned before moving in, but it was very dirty. On their inspections while I was there, they said it was being kept immaculate and yet they had the nerve to email me on how to clean and what products to use when moving out. On check out she was running her hand on the units etc to see if it was clean because I said I had cleaned it myself. I have rented before with different agents but never been treated so condescending or discourteous until now.
Donliza · 14 June 2020
★★★★★ 1/5
YellAwful
Worse estate agent! Absolutely furious with this company. They are incredibly rude and unhelpful. There is no way I would consider dealing with this company again, no property they show me could be good enough!
NatalieJ-56 · 13 September 2017
★★★★★ 5/5
GoogleAmazing experience with FINNS.
Absolutely different approach to lettings.
Prompt and honest feedback.
Very professional attitude and responses.
A welcome relief to a new comer to Canterbury.
Thank you FINNS!!!
Mojoyin · 24 December 2022
Agent replied · 23 December 2024
Thank you. Very glad to hear your feedback on working with us.
★★★★★ 1/5
GoogleDiscrimination against disabled people, was looking into a property and got told straight away won't get it un front of a few couples who work HELLO I DO WORK!!!!!NegativeQuality, Professionalism, Value
Sam · 25 August 2022
Agent replied · 13 June 2024
We make continuous efforts to provide an inclusive and fair service to all our tenants and landlords. We understand how frustrating it can be to look for a rental property in a fast-moving competitive market. From information provided at each initial inquiry, our team endeavours to give some feedback and insight on likely success at referencing and final landlords’ decision as people often find that helpful. We did invite you to register your details with us and you are still welcome to do so.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Finn's during the purchase of our new house, they were by far the most straight talking and proactive agent I've come across. Managed the chain very well with regular contact, would recommend to anyone and use again.
Consult · 14 June 2020
Agent replied · 13 June 2024
Thank you!
★★★★★ 1/5
YellUseless
Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all costs not worth the money thank god we have moved to another estate agent!!
SarahStorm-2398 · 19 January 2023
★★★★★ 5/5
GoogleThe best Agency I have ever deal with.
Very friendly, helpful, very professional and best customer service. Highly recommended. …
Mavika · 16 April 2023
Agent replied · 13 June 2024
Thank you Mavika. The team is delighted to hear that they've exceeded your expectations. We hope you'll be very happy in your new home.
★★★★★ 1/5
YellWorst experience so far as a tenant
Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles and barr at all costs.
JoshW-285 · 11 March 2022
★★★★★ 5/5
GoogleWonderful estate agent 👍🏻 …
Sony · 14 April 2023
Agent replied · 13 June 2024
Thank you!
★★★★★ 1/5
GoogleDidn't even get back to my email
Callum · 14 June 2022
Agent replied · 13 June 2024
Hi Callum. You had enquired about a very popular property. We had a long list of viewings in the diary and in the course of a very busy day, we failed to reply to you. We can see how frustrating that must have been and can only apologise to you.
★★★★★ 5/5
GoogleExcellent, friendly and efficient service.
Fiona · 14 June 2022
Agent replied · 13 June 2024
Thank you Fiona. We are pleased to know we earned your five stars!
★★★★★ 1/5
YellAvoid ..
Awful agents, called me multiple times and no follow up! They are absolutely useless and unhelpful.
DG-792 · 16 January 2024
★★★★★ 5/5
GoogleWe've used Finn's as a letting agent twice. Fair and reasonable.
Richard · 14 June 2020
Agent replied · 13 June 2024
Thank you, Mr Stephens.
★★★★★ 4/5
GoogleClear communication and very swift and efficient
Lauren · 15 June 2019
Agent replied · 13 June 2024
Thank you Lauren. I hope we have the opportunity to win a 5 star review one day soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
