Palmer and Son Cannock Chase reviews

Hi Kay, thank you for your kind review! We’re delighted to hear you feel well supported by the team and that you enjoy the great location. We hope to welcome you again soon!

Hi, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.

Hi Jennifer, many thanks for your kind review! We’re delighted to hear you found the service wonderful and easy to use. We hope to welcome you back again soon!

Hi Daigo, I am sorry to hear of your recent experience with your centre team. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us. I have immediately asked your local Regus management team to investigate and deal with your query as a priority. They will contact you very shortly to discuss it. Your satisfaction is very important; therefore, we’ll make the relevant enquiries and aim to put matters right. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your constructive feedback, which helps us improve. We appreciate your business. Kind regards, Lorraine Brule Global Customer Service at Regus

Hi Bob, thank you for your kind words. It’s great to hear that Barbara and Madelaine made such a positive impression at the Sahara location. We’re glad you had a great experience and look forward to welcoming you back.

Hello Tom, I’m sorry to hear you’ve had this experience. Our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month. As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. If for any reason you don’t require this service, you can opt-out at any time by logging onto your online account. I apologise if you weren’t made aware of this beforehand. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. I’d be happy to assist you directly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company details and I will have a member of my team contact you. Warm regards, Lorraine Brule Global Customer Service at Regus

Hi Sanjay, I'm sorry to see that you remain unhappy We have investigated your concerns and provided you with an explanation and it's unfortunate that you do not agree with our findings.  We appreciate your business and value you feedback but there is nothing more we can add to what you have already been told. If you have any future queries, please remember you can raise a query via the 'Help' section of your online account (Myregus.com). There, you can also ask any questions to our AI chatbot ‘Aurora’.  Kind regards, Michelle Spire Assistant Global Customer Service at Regus

Hi Muhammad Imran, We appreciate your feedback and are sorry to hear about the issues you experienced, especially after being a loyal customer for over 10 years. We acknowledge your frustration with the deposit refund process and how it is being handled. I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. We appreciate your business. Best regards, Lorraine Brule Global Customer Service at Regus

Hi Mark. We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.