Every review we hold for the Camelford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've just bought our house and I wanted to say how great it was dealing with Dave at Kernow throughout the process. We'd be constantly calling Dave to ask him to chase the vendor's solicitor and he always did whilst maintaining good relations with all involved. Dave even spent an afternoon moving our furniture into our house! Thank you Dave - you have changed my view of estate agents for the better!
Mary · 28 January 2025
Agent replied · 24 January 2025
Thank you Mary for a lovely review.
I’m so pleased we got this property through for you.
We always work hard to reach to goal.
I will ensure Dave sees this review
Thank you again and now you can enjoy Cornwall.
★★★★★ 5/5
GoogleI would definitely recommend people to go to this estate agent as all the staff are very friendly and very helpful paul and Amanda were amazing with me thank you guys
Annie · 14 February 2026
Agent replied · 14 April 2026
Thank you for the lovely review Annie. We always aim to help. I will certainly pass this onto Mandy as well.
All the best.
Paul.
★★★★★ 5/5
GoogleKernow properties estate agents have been amazing to me as a tenant. Always very helpful, any problems with the property was dealt with quickly and efficiently. there so friendly, I would go in just for a chat they became almost like family. I would highly recommend this lovely estate agents. would like to say thanks Paul, Mandy and Dave you have been great!
Kellie · 30 September 2024
Agent replied · 23 October 2024
Hi Kellie. What a wonderful review.
You have been a lovely tenant. It’s always lovely to see you. More than welcome to pop in and have a coffee anytime.
I will make sure i pass the comments to Mandy and Dave.
Thank you.
★★★★★ 3/5
GoogleNice friendly enough people but as others have said before, communication is seriously lacking and to be honest no feeling that
much marketing is going on, no feedback or communication regarding what marketing is being done anyway. Moved agents after about 9 months. Hard to get communication even to get the keys back !!
Chris · 14 February 2026
Agent replied · 14 April 2026
Thank you for taking the time for leaving a review. I appreciate your comments, I will take this up with the team.
Most of our comments state we have good communication, so not sure were we went wrong with your property.
I can see from the notes we posted the keys back to you, we were waiting for your new agent to pick them up as posting is not always safe.
As mentioned I do appreciate the feedback.
I wish you well for the future.
★★★★★ 5/5
GoogleKernow Properties, Camelford
After such a positive experience from Kernow Properties we feel compelled to share these views of the excellent service delivered by Paul and David of Kernow Properties.
Firstly, it seems rather alien to be writing a positive review of a traditional estate agent, dear we say not a body of professionals that would normally illicit such a glowing reference. Take it as a testament to their professionalism that we have done so.
Kernow Properties were acting on behalf of the vendor to a property in Camelford which my wife and I after a viewing had placed an offer on. Their level of knowledge about this cottage was impressive and after this viewing we felt that no further questions remained unanswered, we therefore made the decision to proceed.
During the following weeks several potential issues were raised by solicitors, building society and surveyors that required investigation/explanation (all pretty standard fare on any older property) but Paul and David were there to assist with all these questions and kept the sale process on track. We did not need to prompt them in any way, they just ploughed on through, providing us with the answers/opinions based on knowledge of local building practices and on a major issue of the possible presence of Mundic block in parts of the building were quick to offer the organising of these tests, liaising with the vendor to agree a shared cost basis investigation.
Last, but by no means least, evidence emerged from Cornwall Council that a compulsory purchase order may be subject to the land within the properties boundary. Again, Kernow properties worked tirelessly to help (as far as they could) to resolve this issue keeping vendor and purchaser equally well informed of the changing evidence issued by Cornwall County Council.
Thankfully all these concerns were successfully concluded by Cornwall County Council in issuing an updated plan showing no CPO requirement.
These deliberations came about over the Christmas period when most of the parties concerned were on holiday. It was notable that Kernow properties took less time away from the office than the rest so were available for continued support. This was very welcomed by us as it was a very stressful time.
So, to Paul and David many, many thanks for all your diligence and good humour through these testing times. It has been our privilege to get to know you and we remain grateful for your sensitivity to the needs of others during our negotiations.
Very best wishes Sue & Allan
Sue · 22 June 2021
Agent replied · 22 June 2023
Dear Sue and Allan.
Firstly thank you for such a lovey review, it is always a pleasure to deal with such nice people as you.
We really appreciate the time you took to leave us it.
I am sure you will be very happy in your new home.
It certainely was a transaction that had a few issues, but here at Kernows, we always say there is never a problem but just a challenge.
Thank you again.
Paul Boase
Kernow Properties
★★★★★ 5/5
GoogleI recently purchased a property through Kernow Properties and the experience was amazing. Their agent, Paul, was fantastic and helped every step of the way. He was always available to answer my questions and provided honest advice throughout the process. I was impressed with how transparent and honest Kernow Properties was about the property, including any potential issues. This helped me make informed decisions and avoid any surprises. Overall, I highly recommend Kernow Properties. They made my property purchase a breeze!
Lance · 29 March 2024
Agent replied · 22 June 2023
Hi Lance.
Thank you for a wonderful review.
Most appreciated.
I’m so pleased we were able to get this through for you.
We wish you all the best.
Paul.
★★★★★ 5/5
GoogleWe could not have been happier with the service provided by Kernow Properties for the sale of a house which is located 200 miles away from me. During a very difficult time for me personally, Paul Boase and his team were quite exceptional. …
Leonora · 14 April 2023
Agent replied · 22 June 2023
Hi Leonora.
Thank you so much for such a lovely review.
It has been an absolute pleasure helping you get this across the line. … More
★★★★★ 5/5
GoogleIt's not easy trying to view properties when you live 250 miles away but Paul and the team at Kernow were extremely accommodating and nothing was too much trouble. We were kept informed every step of the way with regular contact from Paul …
Mike · 14 April 2022
Agent replied · 22 June 2023
Thank you for the review.
Really appreciate it.
I hope the rest of your move went well and you settle into your new home. … More
★★★★★ 5/5
GoogleI have used this company for years as they have good knowledge of the property market in their local area. I trust there professionalism and friendly advise and wouldn't hesitate to recommend them.
Neil · 2 April 2025
Agent replied · 3 May 2025
Thanks for the review Neil. Really appreciate it. Look forward to helping you in the near future.
Paul.
★★★★★ 1/5
GoogleMy experience was very stressful thay did not check if buyer had any funds for 4 months then realised there was no buyer.then thay refused to give back my personal papers i gave them.personall papers I gave them when I decided to change estate agents.
David · 29 March 2024
Agent replied · 29 October 2023
Dear mr Stephenson.
Firstly thank you for leaving a review.
You were informed of the buyers position throughout the sale of the property. But refused to take the advice we gave you.
Secondly we have not refused to give you information about the septic tank. You have been informed that we will get it to you once we have gone through the dead files (archive files ) for you.
You verbally requested the information on Friday and then phoned today Tuesday to find out why they had not been sent.
I have explained in detail that this process takes a little while.
Thirdly. When contacting the office. We have a zero stance on verbal abuse to any and all of the team here.
I wish you well for the future. I would advise you treat all members of staff with respect and dignity to ensure you are dealt with properly.
Also after checking the details. I can also confirm that the information you have requested was sent to you on the 22nd June 2022. This has been sent again via email.
I recommend you find a safe way for storing this in the future.
Kind regards.
Paul Boase
Kernow properties.
★★★★★ 5/5
GoogleHaving been through the absolute worst nightmare of finding myself homeless with two dogs, through some amazing care and thoughtfulness, I am now in a home with my dogs. Thanks to Kernow Properties. The care shown was so touching. Highly recommend.
Lee-Ann · 29 March 2024
Agent replied · 22 June 2023
So pleased we could help you.
Thank you for a lovely review.
I will make sure your comments are passed onto everyone here.
★★★★★ 5/5
FacebookThanks Paul for your prompt and efficient service - I'd happily recommend Kernow Properties to anyone!
Ruth · 16 March 2021
Agent replied · 23 February 2025
Thank you for the comments Ruth, really pleased we have been able to help.
★★★★★ 3/5
GoogleOur property was on with Kernow Properties for 2 months. Staff were friendly. We appreciate that the market may have slowed down a little, but communication was lacking. We only had update on one occasion after I emailed about this. Write …
Karen · 14 April 2023
Agent replied · 22 June 2023
Thank you for the review.
I will address everything with my team.
We take customer service very seriously here. … More
★★★★★ 5/5
GoogleCan't recommend this agent enough. When I was living in Cornwall I used Kernow Properties and Paul as my main agent very professional and he also helped me after going through some personal problems where a lot of landlords/agents would have washed their hands of it all. Brilliant guy brilliant company.
Jason · 14 April 2022
Agent replied · 22 June 2023
Thank you for your review.
We appreciate you taking the time to post it.
Paul.
★★★★★ 5/5
GoogleI was tempted to use an online company, what a mistake that would have been. Paul and David’s help through difficult situations with a new by -pass near our property was helpful to us and the buyers. We would not have progressed the sale without their efforts. Thank you Kernow.PositiveProfessionalism
Peter · 24 August 2021
Agent replied · 22 June 2023
Dear Peter.
Thank you for a lovely reveiew.
It is always a pleasure to help our clients achieve thier goals.
This was a transaction that certainely had its fair share of issues, but as you say, it also demonstrates how a high street agency will go above and beyond to get there.
Thank you for trusting us in this transaction, I always say it is an honour to be entrusted with someones property.
All the best for the future.
Paul Boase
Kernow Properties
★★★★★ 5/5
GoogleGreat people, very friendly and professional. They gave me a fair and competitive evaluation for my mothers property(Power of Attorney sale). They are completely up front about prices and any issues you face during the sale. Any bids, …
Andy · 14 April 2022
Agent replied · 22 June 2023
Dear Andy
Thank you for taking the time to write such a lovely review.
It is a pleasure to assist you in this transaction. … More
★★★★★ 5/5
GoogleDave and his colleagues are professional and friendly. We will definitely use them again!!
Val · 29 March 2024
Agent replied · 26 July 2023
Hi Val.
Thank you so much for a lovely review.
I will make sure Dave is aware.
Thank you.
Paul.
Kernow properties.
★★★★★ 5/5
GoogleWhat can I say, Paul and Mandy are fantastic,very friendly and helpful, there also human unlike some estate agents I've had the pleasure in speaking to.
They helped us recently with our move into a rental home and are happy to go above and beyond to help out and offer advice.
It's been a pleasure to deal with them both, thankyou guys.PositiveResponsiveness, Quality, Professionalism, Value
Steve · 24 August 2022
★★★★★ 5/5
GoogleAm Currently renting a property through this agency. They are the most helpful agents I have ever rented with! Nothing is too much trouble, they are quick to respond to any issue with the property, and are willing to come to visit to check on the situations outside of office hours.
The new management of the business has made it a much better company to deal with, and I wouldn't hesitate to recommend them to friends and family :)
Jenjen9419 · 23 June 2017
★★★★★ 5/5
FacebookKernow properties have been amazing since we have rented from them! The staff are absolutely brilliant and so friendly. Always happy to help you any way possible and very quick about it. I would highly recommend kernow properties to anyone😊
Chloe · 7 January 2020
Agent replied · 23 February 2025
Thank you Chloe, always happy to help lovely tenants like you. Appreciate your comments.
★★★★★ 5/5
GoogleThanks so much for your continued support following the purchase of our business. It’s much appreciated 💕 …
Sian · 30 March 2023
Agent replied · 22 June 2023
It’s always lovely to come in and see you and your team.
Thank you for the review.
★★★★★ 5/5
GoogleSuch a lovely company, so helpful and kind over the phone. Would recommend highly. Lovely phone manners and they explain everything very thoroughly.PositiveResponsiveness, Quality, Professionalism, Value
Madison · 24 August 2021
Agent replied · 22 June 2023
Good Morning Maddison
Thank you for leaving such a lovely review.
I am delighted that we have been able to help and assist you .
The review is very much appreciated.
Kind Regards
Paul Boase
Kernow Properties
★★★★★ 5/5
GooglePaul came out and valued a house for us. He was extremely helpful and pointed out several things to us. Really good service!
Jonathan · 22 June 2021
Agent replied · 22 June 2023
Thank you for the review. We are always pleased to help. Most appreciated.
★★★★★ 5/5
GoogleWe've had excellent service so far 😊 very happy …
Annette · 14 April 2022
Agent replied · 22 June 2023
Thank you for your review.
We appreciate it.
Paul. Kernow properties.
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