Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhere to start?
We arrived with the flat in disgusting condition. Many of the items claimed to be there on the check-in report were missing and standards of cleanliness and even safety (it took them six months to replace the faulty smoke alarms and, across the entire tenancy, did not install fireproof doors) were not met. A demonstration of their lack of professionalism is seen by how the inventory checklist they provided had pictures five to ten years out of date.
Most shockingly, they sent screenshots of our texts requesting they perform a professional cleaning on the flat to the previous tenants. We then received texts from the previous tenant angrily stating they would not be paying for us to have a professional clean.
The most worrying was the mould: we told them about this the first day that we moved in, obviously worried about the health drawbacks. Despite constant messaging, it was only after a council inspection that they offered to do anything, and then they didn’t actually do what they offered.
The few times they sent someone to help us, the plumber who came to fix a water leak was not professional at all. He would call my flatmates and I repeatedly at 11pm, would cancel at five minutes notice due to “traffic issues” even when someone had taken the day off work to let him in and then reschedule for seven or eight hours later. We were told we would not be paid back if we had another plumber visit, but never once did he do anything. To stop the water leakage, we had to use cling film to cover part of the shower floor for the rest of the year.
Towards the end, they lied to us about deadlines which would mean that we would have lost our deposit and tried to charge us for a deep clean even though we cleaned to the standards we received on move-in (which is against the law). Despite the fact that we cleaned and gave back the flat in a much better condition than we were given it, they tried to charge us £1650 for things of which many had already existed and were in the inventory check in report that they gave us. A prime example is the door handle. One was missing when we arrived, we replaced them at our own cost, even left an additional door handle behind since we had bought a pack, and they still tried to charge us for it. Lightbulbs that we had also purchased and replaced ourself (since, contrary to the inventory checklist, none of them were working), they also tried to charge us for.
Sierra · 2 October 2025
Agent replied · 8 October 2025
Thank you for your feedback. We would like to clarify a few important points for fairness and transparency:
1. Property, price & occupancy
This flat is in the city centre and was rented at £750 per week. It was let to four occupants, which naturally adds more wear and tear compared with fewer tenants. Considering the location, price and usage, it is not a newly built luxury property, and this was clear from the start of the tenancy.
2. Fire doors
We arranged several appointments and even liaised with the council to install fireproof doors. Unfortunately, our team was not granted access at the agreed times, so the installation could not be completed. It’s not correct to say we refused to install them, the delay was due to access issues.
3. Repairs & maintenance
Many repair decisions, including which workers to send and when, are made by the landlord. We, as the letting agent, helped coordinate but do not have full control over the landlord’s choice of contractors or timing.
4. Deposit
We act on the landlord’s instructions regarding deposit deductions. Tenants have the right to dispute any deductions through the official tenancy deposit scheme if they disagree. This process is independent and protects both sides.
We understand moving and maintenance issues can be frustrating and we are sorry you felt disappointed, but it’s important to keep the facts accurate for future tenants.
★★★★★ 5/5
GoogleI had a really positive experience with Unihood. The team was very responsive and always patient in answering my questions. They made the whole renting process much smoother than I expected, especially as an international student coming to the UK. Everything was explained clearly, and they were quick to follow up whenever I needed support. I felt they genuinely cared about helping me find a suitable place rather than just pushing a contract. Highly recommend for anyone looking for reliable accommodation support in the UK.
Cecily · 3 October 2025
★★★★★ 5/5
GoogleRented a property with Unihood from December 2023 to July 2025. Everything went well throughout my entire tenancy.
Ting and her team showcased professionalism and amazing communication skills. I had to end my tenancy earlier, and they’ve worked hard and tried their best to accommodate me. I’m really thankful and will rent with them again if I have the opportunity.
Maria · 18 July 2025
★★★★★ 5/5
GoogleDealing with this agency was a true pleasure. As an international student, I was initially anxious about renting in the UK. However, the team was incredibly professional and kind, patiently guiding me through the entire process. They efficiently resolved all my queries and issues, making everything seamless. Thanks to their exceptional support and warm service, I enjoyed a wonderful and hassle-free year. I couldn't have asked for a better experience and highly recommend them to any student looking for a home abroad.
Yiliu · 3 October 2025
★★★★★ 5/5
GoogleAs a foreigner student who has lived in London for four years, I can't recommend this agency enough. For my entire stay, they have been nothing but professional and kind. It's reassuring to know they have over a decade of experience. What truly stands out is their genuine care, especially during emergencies when being abroad can feel daunting. They always provided swift and helpful solutions. Beyond just a service, they made me feel supported and valued. It’s this personal touch that makes all the difference. I love London, and they’ve definitely made it feel more like home.
Bei · 3 October 2025
★★★★★ 5/5
GoogleI rented an apartment from Unihood. During my tenancy, Ting and her team provided great service and helped me a lot when I came across something unexpected. Thanks a lot!
Xiaosong · 3 October 2025
★★★★★ 1/5
GoogleI regret to say that my experience with Unihood was profoundly disappointing. We were referred to them based on their supposed professionalism and efficiency, only to find that our trust was entirely misplaced.
Contrary to the glowing reviews I've seen, my interaction with Unihood's team was anything but satisfactory. Not only did they lack the promised professionalism, but their knowledge seemed questionable at best. Throughout the process, their responsiveness was severely lacking, leaving me frustrated and uninformed.
It's evident to me now that the positive reviews Unihood boasts are likely fabricated. Their lackluster performance and unprofessionalism simply do not align with the accolades they've received. I can only conclude that Unihood is resorting to buying fake reviews to inflate their reputation.
In light of my experience, I cannot in good conscience recommend Unihood as a reliable partner for renting properties. It's crucial for prospective clients to be aware of the discrepancies between the purported excellence of Unihood and the reality of their subpar service.
Unlock · 9 May 2024
Agent replied · 23 October 2024
Dear Client,
In our database, we cannot find your information as our valued client. Unihood letting team
★★★★★ 5/5
GoogleJust finished a 3-month stay in London and this agency is awesome! They found me a great Airbnb near Euston Station, super convenient location. The team is very professional and response very quick. When heater broke, they fix it really fast. Made my short stay totally hassle-free. Highly recommend if you need a short-term rental in London!
Antonio · 3 October 2025
★★★★★ 5/5
GoogleWe're currently renting with them in SW London and having a great experience. Fast response on both Whatsapp and emails. Attentive to details, everything is very clearly documented from the start. Supportive staffs: Sandy, Ting, and Vivien, I think the service are so professional.
We are all busy working professionals and London market is crazy so we really appreciate an agency with good service like this :)
Ha · 27 January 2024
Agent replied · 23 October 2024
Dear Reviewer,
Thank you so much for your positive feedback! We're delighted to hear that you're having a great experience renting with us. Fast response, attention to details, and professionalism are qualities we prioritize, and we're thrilled that Sandy, Ting, and Vivien have provided supportive service.
We understand the challenges of navigating London's busy market, and we're dedicated to making the rental process as smooth as possible. If you ever need further assistance, feel free to reach out. Your satisfaction is our priority!
Best regards,
Unihood Letting Team
★★★★★ 5/5
GoogleRelly nice and responsible agent team. It’s really for a person who first arrived London and wants to find a proper place to live. My suggestion is remember take photos before you live in a new flat , it would help you and the Unihood agent to figure out the responsibility of compensation since you encountering the disputes with landlord. Don’t doubt that Unihood agents will take your case professionally and equally.
Tao · 27 March 2025
★★★★★ 5/5
Googleit is a super reliable agent, they help me to set up my bills and help me all through the letting procedures.
Mingyu · 3 October 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! We’re glad we could help you with your bills and letting process. Wishing you all the best in your new home!
★★★★★ 1/5
GoogleDO NOT use any services from this agency at all! Needed help on an issue, very slow/ no response from them so I had to solve the issue myself, then got bashed with name calling in foul language by them! The agent then left the group chat and told me that they will not be responsible for my issues from now on as if it’s their choice!
Letishia · 24 October 2023
Agent replied · 23 October 2024
Dear Letishia,
We're genuinely sorry for your negative experience. This is not reflective of our standards, and we take your concerns seriously. Could you please provide more details so we can investigate and address the issues promptly? Contact our customer service team at 02079530200. Thank you for your feedback.
Sincerely,
Unihood Letting Team
★★★★★ 5/5
GoogleUnihood is really the most honest and standardized house rental and sale agency in the UK. The landlords and agency staff I met were also very nice and provided check in/out reports and followed the corresponding deposit procedures. No money will be deducted randomly! The boss of Unihood is also really, really nice. After we finished renting, we encountered housing difficulties elsewhere. She was also enthusiastic and tried her best to help us! ! ! Please choose unihood! ! ! Highly recommended! ! ! Not a trust🫰🏻 Unihood is really one of the most realistic and standardized rental and selling agencies in the UK. The landlords and agents I met are all very nice and have check in/out reports. They all follow the corresponding deposit procedures and do not withhold money in any way! The boss of unihood was also very, very nice, and she was very helpful to us after we ended renting a house and faced difficulties in other places!! Please select unihood!!
Yulin · 11 October 2024
★★★★★ 5/5
GoogleUnihood have been an amazing managing agent. I have dealt with them over 15 years for my London properties. Professional team and have always been able to source tenants promptly. Highly recommended
Omar · 3 October 2025
★★★★★ 5/5
GoogleVery good staff, especially Ines! Prompt reply and always stand by.
MENG · 11 October 2024
★★★★★ 5/5
Googleunihood is a really good agency. I came to the UK several years ago through a friend's recommendation. This year I just need to rent an apartment to find them, and they have provided me with a lot of help every time I encountered problems, making my stay carefree.
Yun · 11 October 2024
★★★★★ 5/5
GoogleI just rent a flat with unihood at central London. Supper nice service,+ fairly prices. Strong recommend!
Allen · 8 September 2025
★★★★★ 5/5
GoogleVery friendly and helpful staff! They response really fast and in time. Do recommend!
王嘉悦 · 9 May 2024
Agent replied · 23 October 2024
Dear JiaYue
Thank you for your kind words and positive feedback! We're delighted to hear that our staff were friendly, helpful, and responsive to your needs. Providing excellent service in a timely manner is our priority, and we're thrilled that you had a great experience with us.
Best regards,
Unihood Letting Team
★★★★★ 5/5
GoogleI recently worked with Unihood to rent out my flat in London and had a pleasant and smooth experience. I was very impressed with the professionalism, positivity and good service. I highly recommend this company! 👍 …
林思瑩 · 9 May 2024
★★★★★ 1/5
GoogleVery bad sevices, no respond, lies to tenants,
Jurly · 24 October 2023
Agent replied · 23 October 2024
Dear Jurly,
We're sorry to hear about your experience, and we apologize for any inconvenience caused. Your feedback is important to us. To address your concerns effectively, could you please provide more details or contact our customer service team directly at 020 79530200. We're committed to resolving any issues and improving our services.
Sincerely,
Unihood Letting Team
★★★★★ 5/5
GoogleWorking with Ines from the Unihood team was fantastic. From initial viewing to lease signed was only a few days completing everything necessary with clear communication.
Wahid · 9 May 2024
★★★★★ 5/5
GoogleGood service and friendly staff.
Shuai · 24 October 2022
Agent replied · 23 October 2024
Dear Shuai,
Thank you for the 5-star review! We're delighted to hear that you appreciated our good service and found our staff friendly. Providing excellent service is our priority, and we're thrilled that you had a positive experience. If there's anything more we can assist you with, please feel free to reach out.
Best regards,
Unihood Letting Team
★★★★★ 1/5
GoogleVery unprofessional company. Lie and deceit their clients. Do not use.
Alex · 24 October 2021
Agent replied · 23 October 2024
Dear Alex,
We apologize for any inconvenience you've experienced. Your feedback is important to us. Please provide more details or contact our customer service at 02079530200 so we can address your concerns promptly. We are committed to resolving any issues and appreciate your understanding.
Sincerely,
Unihood Letting Team
★★★★★ 5/5
GoogleRating only, no written review.
Ran · 3 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
