Trusted Agent profile · Camden
★★★★★
2,000 reviews across 2 platforms
7 Perrin's Court, Hampstead, NW3 1QS, Camden, NW3 1QS
Savills's office in Camden, at 7 Perrin's Court, is rated 4.2 out of 5 across 2,000 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
GoogleI had a complex situation to deal with and I was lucky to have Josh Holder helping me through it. He has in-depth knowledge of the property market, professional to deal with, quick to respond and always follows through. He always answered my calls and emails, even when he was away on leave.........that's commitment. I would highly recommend this agency for the excellent service they have provided us. Well done :)
5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
5/5
TrustpilotA great experience working with Sophia…
A great experience working with Sophia at Savills in Marlow. She was very attentive and professional and the sale has progressed seamlessly
Thanks for the kind review, Rebecca - it was my pleasure, and wish you all the best!Regards,Sophia
5/5
GoogleAziz was extremely helpful with me move
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
5/5
GoogleConstance was very professional - punctual, polite, accommodating, only suggested the types of properties in which I was interested. Highly recommend working with her.
5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotTelephoned on Tuesday about a newly…
Telephoned on Tuesday about a newly listed property, told agent dealing with it would ring me back. Four days later no call. Certainly would not recommend as a buyer and any sellers should be worried.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotSophia Farwell and Tom Hyde at this…
Sophia Farwell and Tom Hyde at this branch of Savills are particularly helpful and responsive throughout both the sales and renting process of my dealings with their office
Thank you, Chris! It was a pleasure to work with you.Regards, Sophia
5/5
TrustpilotGreat support
Adel has always responded promptly to any enquiries or issues and is professional, approachable and friendly.I have been vey happy to have her support and to have her as my contact within Savills.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotSince I got in touch with trust pilot
Since I got in touch with trust pilot, about the problems with savills, I have had a response from savills, and they are doing some thing about the problems, thanks to trust pilot,
We are glad that the issues are being resolved, if you need to contact us again please email socialmedia@savills.com and we will do our very best to help again.
5/5
GoogleIn January18 we started a search for two apartments, one for each of our son and daughter and not necessarily to be in the same location. Harriet at Savills led and guided our search, eventually identifying just what we (and the children) wanted in a new conversion. We were probably some of her most picky clients but Harriet preserved. We successfully completed both purchases in July/ Well done Harriet !
5/5
TrustpilotGreat service
The service during a challenging selling experience was outstanding and they certainly went the extra mile to achieve completion of a slow moving chain
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
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