5/5
GoogleDuring the sale of the property, James was professional, approachable and most importantly, listened to own specific needs. I would highly recommend him and his team.
Trusted Agent profile · Camden
Hamptons West Hampstead Sales reviews in Camden
★★★★★
1,635 reviews across 2 platforms
146 West End Lane, West Hampstead, London, NW6 1SD, Camden, NW6 1SD
Part of Hamptons, see every office.
Hamptons's office in Camden, at 146 West End Lane, is rated 4.3 out of 5 across 1,635 reviews on two platforms, including 226 Google reviews rated 4.8.
Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Google5/5
TrustpilotCharlotte is real credit to her team
Charlotte in caterham branch is a real credit to her team! She made the whole process from start to finish very smooth -nothing was to much hassle she was always at the end of the phone!Thank you
Agent replied · 29 October 2024
Thank you for leaving us a review, it is fantastic to hear Charlotte had such a positive impact on your experience, we look forward to sharing your review with her.
5/5
GoogleA pleasure to do business with Peter Gobey (and the most helpful Scott Finn), despite the fact that my property was sold through another agency. Peter has always been most personable, efficient, helpful, went beyond the call of duty with sound advice and ways to market this difficult property, highly professional and a delight to work with. A credit to his company and I look forward to having the opportunity to work together soon.
5/5
TrustpilotA very professional agency
A very professional agency with a brilliant set of people like David Whiting. He always keeps us informed and provides all the help necessary. Never faced any problems in the last 8 years.
1/5
TrustpilotUse OpenRent and cut the middle man
Use OpenRent. Download the app and join more than 5 million people cutting the middle man and setting an open, honest, and transparent relationship between the landlord and the tenant.
5/5
TrustpilotMathilda Hall at Hamptons continues to…
Mathilda Hall at Hamptons continues to provide us with excellent service regarding the rental property we have. Thank you for all of your help in ensuring us stress free management of the property!
5/5
TrustpilotBest agents in the area by far
I've been dealing with Hamptons lettings for more than 8 years as a contractor. A member of my family is a tenant. I've dealt with Hamptons sales several times over the years.Hamptons are far and away the best lettings agency in the area - I know, I've worked with a number of others.The lettings department respond quicker to property issues than any others I've dealt with.
5/5
GoogleEd was fantastic - full of passion and energy for his job. It was a pleasure working with Ed and his team who handled our sale with great expertise. They were very professional, kept us fully informed throughout and proved that they clearly knew the market dynamics. Excellent Customer service and would highly recommend.
4/5
GoogleWe had such a great experience in our flat hunt. Amazing! Jessica and Aubrey were really helpful. We are so happy with our new home.
5/5
GoogleWe have recently sold one of our properties in West Hamstead through Peter Goby at Greene & Co and can't praise them highly enough in the way in which they had marketed it and the highly professional manner in which they had obtained the best offer for us . We have sold several properties through Greene & Co and have always found them to be courteous , efficient and professional . Eddie Ezra
5/5
GoogleBonnie Pooley you're an absolute star! We were having difficulty selling our apartment but Bonnie coordinated between the buyer, their solicitor and our solicitor to push the transaction through when we had almost given up hope. And she kept us in the loop and provided timely updates, no need for us to chase anyone, and that was extremely helpful. And she did all this with great coolness and courtesy. Brilliant job - thanks!
5/5
TrustpilotJudy Palethorpe is all that is good with…
Judy Palethorpe is all that is good with the Hamptons!
5/5
TrustpilotJust a quick note to say a big thank…
Just a quick note to say a big thank you once again to Rebecca Pole in the Rickmansworth office, the level of detail and service is to be commended, she is always polite,professional and extremely knowledgeable.Thanks
Agent replied · 29 October 2024
Thank you for leaving us a review, it is fantastic to hear Rebecca and the team provided you with such a high level of service. We look forward to sharing your review with the team.
5/5
TrustpilotVery professional service and…
Very professional service and communication
1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Agent replied · 29 October 2024
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons and my property manager
Hamptons and my property manager, Amy Goldstein, are both terrific. They are responsive, use excellent repair groups and are a pleasure to work with. I feel we are lucky to have them as our property managers.
Agent replied · 29 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear Amy has been a pleasure to deal with, thank you again.
5/5
TrustpilotFlat Management
Anca Ciobanu does and excellent in managing my flat letting on behalf of Hamptons. She is always very responsive, reliable and provides options for maintenance costs. I am very happy with her work.
5/5
GoogleAubrey from West Hampstead has been just great. Everything went smooth and the communication was very swift and precise. Furthermore he's a good laugh. :)
4/5
TrustpilotHamptons have been in charge of renting…
Hamptons have been in charge of renting our property in Taplow for the past 3 years. In general the service has been good particularly from Judy in the Maidenhead office. However she has sometimes been let down by the performance of Hamptons accounts department who have not always measured up when using their third party payment service.
5/5
TrustpilotWe have rented through Hamptons many times.
We have rented through Hamptons many times over the years whilst in between selling and buying our next property. They have always been very professional. We are renting now and Jocelyn, our property manager, has always been proactive, helpful and friendly. She keeps us informed when things need sorting out.
5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
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