Dexters West Hampstead (South) reviews in Camden

★★★★★ 1/5

Trustpilot

just particular agent

just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.

Dorothy · 22 April 2023

★★★★★ 5/5

Trustpilot

Donalina is great

Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.

Tessa · 16 February 2023

★★★★★ 5/5

Google

Dealing with Dexters has changed my opinion of the estate agents industry! Speaking with Shannon, who was very helpful, thoroughly professional and went out of her way to ensure I understood everything, was all I could have wanted... a very pleasant experience. Would love to do business with her, and Dexters, in the future.

Miles · 27 October 2024

★★★★★ 5/5

Trustpilot

Great service

I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks

Isabella · 29 April 2022

★★★★★ 5/5

Trustpilot

Lauren has been awesome and very helpful with getting our flat sorted for us

We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.

Christos · 10 March 2022

★★★★★ 5/5

Google

Five stars all round for Jeremy!!

Annabel · 2 April 2026

★★★★★ 5/5

Trustpilot

Amazing service!

As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!

Lee · 25 October 2023

★★★★★ 5/5

Google

Aarati from Dexters was absolutely brilliant. Really helpful in assisting my partner and I at a viewing recently - very accommodating (due to unexpected work commitments and tfl issues I had to change viewing times last minute). She listened to our specific needs when it became clear that specific property wasn’t for us, and we discussed next steps for getting closer to our ideal property. Really friendly and excellent knowledge of the market.

S · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent support

Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!

Alex · 9 December 2024

★★★★★ 5/5

Google

Went in to the office today to get an idea regarding housing and rent. I spoke to a lady named Saira. She was extremely helpful and knowledgeable. She conducted her self professionally and was very friendly. I will definitely return to her when I am looking to rent a house. Strongly recommend

Roni · 24 November 2024

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Dexters were amazing with regards to…

Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10

Darren · 7 September 2022

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!

Camilla · 12 November 2023

★★★★★ 5/5

Trustpilot

Very smooth end of tenancy experience

I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.

Atul · 31 July 2024

★★★★★ 1/5

Trustpilot

It's time we talk about these 'agents'

It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY

Matteo · 31 March 2023

★★★★★ 5/5

Trustpilot

I have had the absolute pleasure of…

I have had the absolute pleasure of working alongside Alistair MacLean on a very complex sale transaction which has taken a number of months to complete. Throughout the transaction Alistair has remained patient, kind and pro-active depsite the hurdles which have appeared along the way. Alistair has fantastic communication skills and managed to keep the tranaction together despite the numerous difficulities. I am certain that the transaction would not have successfully completed without Alistair's involvement. As Head of a Residential Property Department for a medium sized regional practice, I deal with many agents on a daily basis. Alistair has definitely stood out as one of the best agents I have ever known and I hope to work with him on many future matters. It would bring a huge smile to my face to recieve a sales memorandum confirming I will be assisted by Alistair on a future sale matter as I know the transaction will be in very safe hands! Alistair - a huge THANK YOU from myself and my clients for all that you have done. We could not have completed without you!Best wishes Gemma Bath

Gemma · 30 March 2023

★★★★★ 5/5

Trustpilot

Chante clearly outlined expectations

Chante clearly outlined expectations, project timelines, and the scope of work. She was responsive to any questions I had, which made the entire process run smoothly. Her ability to manage tenant needs and property maintenance efficiently was evident, and she was always available to address any concerns promptly. Jackie, Bonhams Electrical

Christian · 3 December 2024

★★★★★ 5/5

Trustpilot

Property inspections

Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.

Cal · 30 November 2023

★★★★★ 5/5

Trustpilot

I have a rental property managed by…

I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.

Arvind · 11 October 2023

★★★★★ 5/5

Google

I called into the office regarding a property I had seen online, Tyanna was really polite and helpful over the phone and answered any questions I had

Johvel · 21 March 2025

★★★★★ 5/5

Trustpilot

Ria has been absolutely brilliant

Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.

Karen · 1 November 2024

★★★★★ 5/5

Trustpilot

Fast and Efficient Service

Fast and Efficient Service - Highly Recommended!I recently had the pleasure of dealing with the Dexters house management team and landlord of my apartment, and I must say that I was extremely impressed with their prompt and efficient service.My washing machine had broken down, causing me a lot of inconvenience, but I was pleasantly surprised when I received a call from their team informing me that a new machine would be installed in my apartment within a few hours. The installation was completed without any hassle, and the new washing machine is working perfectly fine.I really appreciate the effort that the team put in to ensure that the issue was resolved quickly and efficiently. It is comforting to know that I have a responsive and attentive team to turn to whenever I need assistance.Overall, I am extremely happy with the outcome and I highly recommend their services to anyone in need of reliable and professional assistance.Thank you, Dexters Team (Poppy Russel), for your prompt and courteous service. You have certainly earned my trust and loyalty.Sincerely,Victoria

Victoria · 24 March 2023

★★★★★ 1/5

Trustpilot

Would give ZERO starts if I could

Would give ZERO starts if I could. AVOID.Dexters requested that work be done on my front door - it was proactively brought about by Dexters - and I said sure. Dexters hired a contractor to come work on the door and that contractor left a hole in my wall. I was in touch with Dexters for ~6 months on and off about the hole as I was not willing to accept responsibility given that the damage was not caused by me. Dexters dragged their feet for months on the issue (essentially waiting until my lease was up) and ultimately ended up taking money out of my deposit for damage that I didn't do (and also damage that was caused by work THEY requested). They were also pretty laissez faire about the whole issue, which really frustrated me. Made it seem like it wasn't a big deal for me to pay for something I didn't do. (If it wasn't a big deal, then why couldn't THEY pay for it?)Overall, really REALLY terrible customer service. Very disappointed. Will not be working with Dexters again.

Jess · 22 March 2023

★★★★★ 5/5

Trustpilot

Happy with Dexters looking after our properties

Dexters has represented us in letting 2 properties for years, during which time they as a company have proved to be very professional and efficient. Very happy with the service provided.Over the years, we have had various individual Dexters’ staff assisting us, all of whom have been very good and helpful. Jess, the lady currently dealing with our various letting and day to day needs, is a most courteous, enthusiastic and effective person and we have nothing but praise for her.

CM · 22 March 2023