Dexters Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

Must read, very bad experience

Very bad experience with Dexters.Previously I have rented property from small letting agency, and I can say they were Perfect. It is not the story if choose to rent from "trusted" Dexters CRICKLEWOOD.I collected keys of 5th of December, went to the house - entry doors was wide opened, no one locked the doors after their last visit.After I noticed that the house was not professionally cleaned. Kitchen tiles greasy, cooker hood with very big layer of old oil. Tiles behind sink had still dry food leftovers stucked in the tiles. Kitchen cupboards dirty and oily. Floors wasn't washed and 5 minutes after walking with my socks, our socks was black.I did request that carpet would be changed, on this they said it will be professionally cleaned.Carpet was filty and stinky, like a dog and poo, because previous tenants had a dog and they rented this place over 4 years so you can imagine state of this carpet.I have 2 small children, 3 and 2, after them crawling on the stairs, there little hands and feet are dirty (literally black) and stinky. It is very dangerous to have this carpet in the house, it is full with germs and parasites.In an agreement it was stating that bathrooms sink unit will be changed, because it is rotten. On my arrival on 5th of December I found the new unit in standing in the house still in the original packaging. Rotten furniture is still attached to the sink. And I noticed that this sinks pipe is blocked, it stinks like mould and it is visible that something is inside this pipe.All windows are covered with mould. They have left inside washing machine - stinks as mould and I checked under washing machine, all parts are rotten and covered with mould.We disconnected washing machine and brought it outside of the house, because smell that was coming from it and pipes inside house (all with black mould) was smelling so bad, that it gave as allergy and headache and we was not able to use this bathroom and bedroom.Also this house came unfurnished, however, they have left some furniture inside, which is all covered with mould and stinks musty. I have asked to be removed all of the mouldy furniture, but it hasn't been done. I CANNOT unpack for 17 days, because kitchen smells rotten, because rotten furniture is still in the house and I cannot put my own. ( i am in risk to destroy my own furniture, Because this house stinks really bad)Oven doors is not shutting properly.Electricity plugs and Internet cable - covered with rust.Some Electricity plus giving electric noise - very dangerous.Working light bulb cables - burned, nearly causing problem of fire.One of the bedrooms windows are locked and key was not provided, windows cannot be opened.Garage keys was not provided, when I asked - they probably don't have it, they said, but they couldn't update when the keys will be provided.Kitchen - all cupboards smells rotten, I cannot keep any food in the kitchen cupboard, because this house has a serious problem with damp, I am not sure if roof is leaking, but kitchen shelfs are not usable. We have been heating up this property, windows wide opened and dehumidifier is working 24/7 but it doesn't help the smell and all our clothes stinks musty and damp.I have asked to to fix all of that, rotten and mouldy furniture to removed.Behind dish washer - rotten smell is coming out, i am sure if I would see back of the kitchen unit - it would all be covered with mould.It is unsafe to be in this property and maintenance have to happen asap.There are more problems with the property, I will make a video and post it in YouTube, tik tok and instagram, so you can see what Dexter is allowing to their tenants.Will add links later under this review.I have complained about it straight away, all is written in our emails. It has been 17 days since we moved in, and nothing has been fixed or changed !Petros (greek man) is a person I would have to make a complains about the property. Yes, his manner and speaking politely is great, he has been doing this job for 15 years, there is no problem to train yourself to speak politely.But he have not resolved ANY of the problems.Always replying - no problem, I will speak with my manager about it, and every time I get to hold on him - his answer is the same.He is not replying to my emails.I have called to the office and asked to speak to him 17 times over 17 days, only 5 of my calles was answered, the rest of the time - he was busy, or in meeting ( which doesn't sounds true to me)Christmas is coming and Dexter have left us with all of the problems.I have spent so much of my time and energy. I thought it would be happy move in.Our rent is over 3000 per month and also they wanted us to sign the contract for 3 years ( no break clause)I have so much stress to be in such an unsafe property like this, I have small children and this is dangerous property to be in.

Dita · 21 December 2024

★★★★★ 5/5

Trustpilot

Service Review

Dexter has been managing my property for several years and I always received rent within reasonable time. However, I encountered a problem with this recently where the property manager insisted that the rent has been paid to me although the statement was not sent. I pointed out that no fund reached my bank account on several occasions. She failed to understand that the statement went hand in hand with rent payment, This went on for a few days. Eventually I called Property Management team and spoke to Gabija Pabalyte. She knew the problem immediately and was able to resolve the non-payment issue with the Account Payable team immediately. I received the remittance the next working day. Full mark to Gabija Pabalyte.

Martin · 19 December 2024

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 5/5

Trustpilot

Delighted with Dexters…

I have always enjoyed an excellent service over the 2 properties that Dexters manage for me. We have had excellent tenants and there is prompt communication when problems arise. Christian Pengelly in particular has been most helpful in sorting out some pod the more difficult problems. He has a considerable knowledge of tenancy arrangements especially of a more challenging nature.

Peter · 14 September 2026

★★★★★ 5/5

Google

Orla and Brennan were absolutely amazing to deal with, they made me feel so relaxed about everything and were extremely informative.

Tommy · 25 October 2025

★★★★★ 5/5

Google

Our move in was really smooth and Lily went above and beyond to help us secure a lovely flat! Would highly recommend

Ashley · 15 October 2025

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Google

My experience with Dexters Hampstead has been really excellent. I worked with Mohamed Dabaiba, who helped to find the perfect place for me during a particularly stressful time. He was kind and professional, and didn’t put any pressure on me whilst still guiding me forward through the rental process. The viewing felt personalised and not rushed, and he had answers for all my queries about the property. The communication was exemplary - he was readily available and responded clearly whenever I had questions. Overall the whole process has been so smooth and stress-free, and I’m really grateful to him and the Dexters team for this!

Stephanie · 12 December 2022

★★★★★ 5/5

Google

Eva from Dexters Hampstead not only helped us secure the flat we wanted to rent, but also ensured that all the paper work and final check-in process went as smoothly as possible. We had a mattress delivered to our new home a couple of hours before we could get our keys and without any hesitation, Eva made herself available and went to the property to open the door for the deliveryman so our mattress would not get wet from the rain, which helped us greatly. I would highly recommend Eva and Dexters to anyone.

Duo · 12 December 2022

★★★★★ 5/5

Google

Jodie is a star. She has gone over and beyond to get the results of our house sale. Facilitating discussions between solicitors etc in such a complex sale. She has ensured myself as a seller felt calm and comfortable throughout my sale - calling me throughout the day and taking on calls on my behalf. She has been a true asset and help to my family. Dexter's have been beyond brilliant for me. They have taken their time to understand and meet my needs. Really going the extra mile to ensure the sale of my property and checking in with me regularly. Special mention to Glen Lewis especially who has been nothing short of excellent.

Tilly · 12 December 2022

★★★★★ 5/5

Google

Dexter's was just one of several letting agents I called when planning to rent out my flat. But from the moment Alex Broderick picked up the phone, she blew the rest of the competition away with her winning charm and professionalism. She dealt with all my queries promptly and efficiently, offering great advice when initially valuing the flat and keeping me up-to-date with every development after I’d made the decision to go with Dexters. It proved to be the correct choice because the flat was rented out just days after launching online, with Alex securing a great offer above the asking price. I’d highly recommend Dexter’s and want to thank Alex in particular for making the whole process so smooth and easy.

Max · 12 December 2022

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Google

Brilliant service all round. Orla was particularly really friendly and helpful. Made everything easy and straightforward. Zero complaints whatsoever.

Diamond · 1 November 2025

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Google

Sam Ghadakchi at Dexters Hampstead is incredibly passionate about his job and is a pleasure to deal with. I sent him an email at midnight and he replied straight away! Above and beyond what you'd expect from anyone. Thank you for all your hard work and dedication.

Richard · 27 November 2024

★★★★★ 5/5

Google

I can’t thank Nick Harris enough. We had a buyer from hell, whose solicitor was not any better if not worse and we were in a chain on top. Nick was oasis of calm, strength and patience leading through sea of challenges. We would not have done without him !

Yana · 12 October 2024

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024