Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst experience in my life
Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.
Marco · 30 September 2022
Agent replied · 7 February 2025
Hello Marco, we’ve spoken with the short lets department and they’ve explained that the full rent needed to be paid in advance of you moving in, and this was explained to you before signing your contract. On the day of move in you hadn’t transferred half of the money you owed and as such the keys couldn’t be released to you. The money from your bank arrived today and you collected keys.
★★★★★ 5/5
TrustpilotTamara Price was so helpful and…
Tamara Price was so helpful and personable and helped massively with advice and suggestions for submitting the strongest offer we could for a flat. We were successful in getting accepted for said flat.
Rosie · 15 August 2022
Agent replied · 7 February 2025
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotAssistance with new landlords certificate
Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.
CAROLINE · 2 November 2023
Agent replied · 7 February 2025
Thank you for the 5 star review
★★★★★ 5/5
TrustpilotTamara Price was exceptional
Tamara Price was exceptional and quick to answer all my questions. Unfortunately, the deal didn't go through, but she continued to help us find a new home! Professional and knowledgeable of the market!
Gonçalo · 12 August 2022
Agent replied · 7 February 2025
Thank you for leaving your review!
★★★★★ 5/5
TrustpilotGreat customer service
Team at Chestertons have been very good at providing a high level customer service and Hanna Malanyuk, who has been assisting us with various tasks from compliance to arranging works in a property, has been wonderful. She is knowledgeable, professional and efficient. Having Hanna by our side gives a pice of mind and we are very grateful for having her to look after our property. Thank you!
Iryna · 1 November 2023
Agent replied · 7 February 2025
Thank you for the 5 star review, and we are very thankful to have Hanna in the team!
★★★★★ 1/5
TrustpilotRude and Unprofessional
The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.
Jacko · 17 July 2023
Agent replied · 7 February 2025
Hi Jacko,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
★★★★★ 5/5
TrustpilotHave been waiting since May to get some…
Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.
John · 22 July 2024
Agent replied · 7 February 2025
Hi John, thank you for the great review. We are so glad Richard has been able to help and find sensible quotes for you. Should you require any further assistance, we will always be happy to help.
★★★★★ 4/5
TrustpilotI have been using chestertons for a…
I have been using chestertons for a while and they really have shown so much care and attention in helping to find the right property for me. They are a great team and unlike other estate agents talk to each other in different offices! They are helpful and really lovely to deal with!
Consumer · 7 August 2024
Agent replied · 7 February 2025
Thank you for sharing your experience with us. We love finding everyone their dream home so we're happy to hear that this happened for you. Wishing you all the best for the future!
★★★★★ 1/5
TrustpilotAvoid using this company by all means
Avoid using this company by all means -We lived in a property managed by Chesterton's for a year. In the time we lived with them, we reported issues with the accommodation in the first week of moving into the accommodation, they didn't sort this in the 9 months of us living there. They constantly sent someone out to 'price it up', but never once did someone come to fix anything. Things like not providing keys for the windows to open, bath panels and shower's hanging off the wall. We had 4 different property managers in this time as people kept leaving the company. The guy who came round to look at the property to price up the issues mentioned that the accommodation was that poorly put together that he couldn't believe it. After 9 months of getting tired of nothing being fixed, we decided we had to get out.Once we left, we were assured that we would not receive any cleaning charges if we used their registered cleaners. When handing over the keys, Andrew mentioned that the flat was cleaner than it was before we moved in. After using their cleaners, they still tried to take £160 for a cleaning charge. The individual who has been working on getting our deposit back has been everything but competent, we had to wait 2 months for our deposit to come back. It's gotten that bad that even the property owner has mentioned to us that she will never use Chesterton's again. I would love to leave a 0 star but for some reason that isn't possible.Considering we had nothing fixed in the time that we lived in the accommodation, we thought we'd be able to leave the flat. Instead we had to pay over £600 to leave early.I would avoid using this company at all costs, not only will you have nothing fixed, but they will also try to scam you out of most of your deposit.
Olly · 13 September 2022
Agent replied · 7 February 2025
Dear Olly, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 1/5
TrustpilotRude and unresponsive! Awful experiences
We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again
Jasmin · 9 September 2022
Agent replied · 7 February 2025
Dear Jasmin, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 5/5
TrustpilotI have worked with a few people from…
I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.
Bianca · 17 February 2025
★★★★★ 1/5
TrustpilotBe careful
Be careful, they make you pay their bank fees!!
René · 16 January 2026
Agent replied · 23 January 2026
We’re sorry to hear about your experience, René. Your feedback is important to us, and we take it seriously. We strive to improve our services and appreciate you bringing this to our attention. We have looked into this for you and found that Chestertons do not manage your tenancy however, we will be contacting you to offer any guidance and support that may be needed.
★★★★★ 1/5
TrustpilotThieves not paying for work done at property
Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful
Dont · 22 May 2024
Agent replied · 9 February 2025
Hi there, we’re really sorry to see you have left this review on multiple platforms. As mentioned and after speaking with the team, we’re aware that the landlord instructed you directly to carry out works on their property, not through Chestertons.We have passed your concerns on to the landlord to try and assist, however, you will need to follow up with them directly in order to resolve the matter. We hope you reach a resolution soon and if there’s anything else we can help with, please do let us know.
★★★★★ 5/5
TrustpilotSmoothly done
Smoothly done, thank you Niema
Helen · 1 August 2024
Agent replied · 7 February 2025
Thank you for the review - glad to hear things went smoothly!
★★★★★ 5/5
TrustpilotFlawless Renewal Process
Alice was superb. She navigated the tenancy renewal process flawlessly.
StephenM · 29 April 2024
Agent replied · 7 February 2025
Hi Stephen, thanks for taking the time to leave a review. We're delighted to hear that Alice made your tenancy renewal a flawless one. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotThank you to Chestertons Barnes
We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.
Carole · 27 July 2023
Agent replied · 7 February 2025
Thank you for the wonderful review, we're so pleased to hear how helpful Stuart has been.
★★★★★ 5/5
TrustpilotTop quality service
Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.
Matteo · 23 May 2022
Agent replied · 7 February 2025
We are so pleased to hear this. Thank you for sharing!
★★★★★ 5/5
TrustpilotRoof over your head
It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.
Mark · 21 June 2024
Agent replied · 7 February 2025
Hi Mark, thank you for sharing your experience with us as a Landlord. We're delighted to hear you've used our service for a number of years and look forward to assisting you in the years to come. Best wishes!
★★★★★ 5/5
TrustpilotThomas Newton with Chestertons…
Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.
Julie · 4 February 2022
Agent replied · 10 February 2025
Thank you sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Helen · 30 October 2023
Agent replied · 7 February 2025
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotI met Carmen on the property website
I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!
Tianrun · 10 September 2024
Agent replied · 7 February 2025
Hi Tianrun, thank you for your review. We're thrilled to read that Carmen was quick to reply to your questions and assisted you with the tenancy contract. If you have any other queries, please do let us know.
★★★★★ 1/5
TrustpilotThey totally had their eyes on the…
They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.
Customer · 29 September 2023
Agent replied · 7 February 2025
Hi there, we're sorry to see you have left this review. You should receive an email from Trustpilot requesting further details. If you could please reply to this at your earliest convenience, we will look into this as soon as possible.
★★★★★ 5/5
TrustpilotWould highly recommend Chestertons…
Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.
BH · 23 April 2022
Agent replied · 7 February 2025
Thank you for the five star review!
★★★★★ 5/5
TrustpilotBrilliant
Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.
Helen · 31 May 2022
Agent replied · 7 February 2025
Thank you for sharing Helen! We are so pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
