Chestertons Kentish Town reviews in Camden

★★★★★ 5/5

Trustpilot

Katherine Ma is a true professional who…

Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.

登祺 · 28 August 2024

★★★★★ 5/5

Trustpilot

Super experience

Much appreciate Zosia Gray's swift support!

Noor · 20 April 2026

★★★★★ 1/5

Trustpilot

Chesterton's Kentish Town.

**update** Chesterton's reply I was reimbursed for the 2 days of rent - I reimbursed myself by refusing to pay the full amount of rent after they ignored this request for 3 months. Chesterton's Kentish Town.Avoid like the plague! It is beyond me how this agency has 4.8 average on Google reviews (paid) - see Reddit for more realistic reviews. In my 10 years of renting in the UK and in 3 major cities - I have never experienced worse professionalism than from Chesterton’s Kentish Town.To start, we had arranged a month in advance and reminded them 2 days prior that a friend would pick up the keys on our behalf on Saturday within their working office hours, as we were driving for 9 hours with our belongings in a van. The office was closed 2 hours earlier than advertised and they refused to provide our friend with the keys. This effectively left us stranded and homeless for 2 nights until we could pick up the keys on Monday (their response to out-of-hours staff was “tell them to find somewhere else to stay”. Of course, they refused to refund us for the 2 days of rent for a flat we could not enter due to their incompetence, as well as the extra cash we had to cop out for the van. Incredible. Upon moving into the flat, we found it in dire neglect. The promised professional clean was not provided and it took us 2 days to clean the flat to a hygienic standard. Mould issues throughout. Broken freezer. Broken fridge. Missing front door dead-lock key. Some of these issues took months of ignored emails to resolve; others never did. As if it was bad enough - our flat flooded entirely from the ceiling and outer walls, resulting in obvious structural damage as a byproduct. Sunken roof in the living room, bubbled plaster on the bedroom side wall after filling with water, cracks along the walls and ceiling between rooms etc. We demanded that these issues should be fixed as it is illegal. After TWO MONTHS, a handyman apparently fixed a blocked issue and another contractor noted how bad the damage was and provided a quote for structural repair.The flat flooded for a second time, months later. The difference this time around is that our landlord has gotten rid of Chesterton’s for the same issues we faced (poor communication, unprofessionalism, lies etc.). The landlord was never presented with any quote for repairs and was entirely unaware of the structural damage to the property - Chesterton’s informed us that the landlord was aware, however, rejected to fix anything. Not only, but both the landlord and ourselves were blocked from contacting one another by Chesterton’s. If you want a tenancy agreement managed by petulant and incompetent children, by all means, choose Chesterton’s. Otherwise, take your money elsewhere (and good luck). I am happy to provide proof of all of my claims.

Sam · 21 June 2023

★★★★★ 5/5

Trustpilot

Suzan and the team

Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.

Lucy · 17 July 2023

★★★★★ 1/5

Trustpilot

Avoid for lettings

Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.

Mrs · 18 June 2023

★★★★★ 5/5

Trustpilot

My property has been managed by JP for…

My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.

Richard · 16 March 2023

★★★★★ 5/5

Google

Margaret was by far the best agent i have encountered. She guided me through the whole process, and I couldn’t have done it without her. If anyone is looking for a property to rent in the Camden area, please contact Margaret!

Saskia · 11 October 2024

★★★★★ 5/5

Trustpilot

Proactive and Professional

We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!

Andy · 3 January 2024

★★★★★ 5/5

Trustpilot

Very good service

Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.

Khodor · 14 February 2024

★★★★★ 5/5

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Lavie was very helpful with a renewing…

Lavie was very helpful with a renewing tenancy extension with the residents.

James · 20 August 2024

★★★★★ 5/5

Trustpilot

Property Management Consultant

My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.

Linda · 8 June 2023

★★★★★ 5/5

Trustpilot

Outstanding!!!

Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!

Noel · 20 October 2023

★★★★★ 5/5

Trustpilot

Ask for Charlotte at Chestertons St.John’s Wood

Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!

Fiona · 4 January 2022

★★★★★ 4/5

Trustpilot

Merete dCS, Camden

Chestertons have been managing my apartment for 3 years and I have been very happy with them.

Merete · 14 January 2026

★★★★★ 1/5

Trustpilot

Terrible service to Landlords’ and Tenants’

Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.

HUMPHRIES · 2 June 2023

★★★★★ 1/5

Trustpilot

Quite a bad experience

Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus

Paul · 8 November 2023

★★★★★ 5/5

Trustpilot

I really liked Molly's approach

I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.

Talib · 15 February 2022

★★★★★ 5/5

Trustpilot

Juliette Dartois went the extra mile…

Juliette Dartois went the extra mile and did an excellent job!

Jens · 29 August 2024

★★★★★ 5/5

Trustpilot

Juliette Dartois was amazing

Juliette Dartois was amazing. Thanks a lot for your cooperation and support!

Daniil · 12 August 2024

★★★★★ 5/5

Trustpilot

Chestertons is my local estate agent and they did a fantastic job at selling my property.

Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.

Mrs · 9 October 2023

★★★★★ 5/5

Trustpilot

Move in coordination for rental

After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.

Nancy · 31 May 2024

★★★★★ 5/5

Trustpilot

Even though our offers weren’t successful…

Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.

李品儀 · 12 August 2022

★★★★★ 5/5

Trustpilot

Great rental move out experience

Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!

BC · 5 March 2025

★★★★★ 5/5

Trustpilot

Rufus and the team were exceptional

Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.

Helen · 3 May 2022