Trusted Agent profile · Camden
★★★★★
2,595 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,595 reviews on two platforms, including 298 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service and Team
We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!
Thank you for sharing Elif!
1/5
TrustpilotAVOID!
AVOID! I’m still waiting for the Chestertons Battersea team to resolve an issue regarding my flat. When they were chasing the deal they called me multiple times a day. Now, I have to chase to get a response, they ignore my requests and show no signs of solving a problem they created (by seemingly telling myself - landlady- and the tenant different things in terms of what she can and can’t remove from the property and by stalling on communicating this to the tenant until all contracts had been signed. They also take fees for the 12month period in the first month. No idea whether these fees will be reimbursed if the tenant moves out early). I’m STILL waiting to hear from them with a solution on this matter. They have created far more stress at an already stressful time and have seemingly done so willfully. They pushed and pushed to sign the deal and takemy money then disappeared. AVOID!
Thank you Haze for flagging this up and for providing us with your contact details. We are are raising this issue with a high member of staff so that we can have this issue resolved ASAP. I will ensure this issue will be taken with upmost priority and that someone will be in contact with you from the team very shortly to ensure this is taken care of. We thank you for your patience.
5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotStav was fantastic in helping us secure…
Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!
We are so please to hear, thank you!
5/5
TrustpilotProperty rental
Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.
Thank you for taking the time to leave us a review. We've shared this with the Fulham Road team - have a wonderful week!
5/5
GoogleWe are in the process of renting a flat with Chestertons and I wanted to give a shoutout to Mei Wang from the Covent Garden branch. She´s been on top of things from the start and very reactive to our search even though the first part of our contact was done while we were abroad. Thanks Mei!
5/5
TrustpilotChestertons rental management
Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.
5/5
TrustpilotPositive Rental Management Experience with Chestertons
We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.
Hi Miss Yan, thank you for taking the time to leave a review. We're happy to hear you've found our portal user friendly and our team has provided first-class service. Should you need anything else, please let us know.
1/5
TrustpilotChesterton´s sister companies Teamstar…
Chesterton´s sister companies Teamstar and Amartio managed our house in Malaga on Airbnb and Booking. They were suppose to run our accommodation on our behalf. Due to the very deficient service they provided, resulting in awful reviews on Booking, we decided to terminate our contract with them. However, at the time they ought us 4000 Euros corresponding to all the bookings for August and September 2021. After countless efforts to get in contact with them and claiming our money without success, they suddenly disappeared from every single platform they were before. That included Instagram, Facebook, telephone registers and email services. They vanished and took our money with them and I assume they took the money of their employees and many other owners too. The person who owned this company apparently opened another company called Eeverynite for which he is now CEO. If I were you, I won´t use their services, as the lack of professionalism we experienced with their previous company was outrageous. Still trying to get our money back...
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotHighly Professional
I have a property which I have rented out through Chestertons for 6 years and they have always been fantastic. Highly professional and always easy to get in contact with. Niema Latif especially is fantastic, thorough and extremely efficient. I would definitely recommend
Hi Laura, we appreciate you being a loyal customer for 6 years! Thank you for the positive feedback, if you ever need any assistance, we will be happy to help.
5/5
TrustpilotPleasant experience renting through them
I like that this company is very professional and makes me feel safe renting when doing it through them. I also had a lovely contact that took care of me and made me feel welcome. Replied quickly on all my requests and also stepped up extra for me, I felt. So a big kudos to her for making the experience feel good. They also have a portal that makes everything feel professional and good. The only comment I got is that their portal might be challenging navigating around, but then we are nip picking on a high level :P A fantastic company throughout.
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
5/5
TrustpilotService at its best…thank you Ronan and team :)
Ronan at Chestertons recently provided us with an excellent service in finding our new home. His attitude stood out from many other agents we have dealt with in the past. From the get-go he understood our requirements very well and throughout the process his communication was always great - very professional while still being open & friendly. He was always available to answer my questions, even late at night and on weekends. His knowledge of the rental market and his ability to explain things simply to me was just fantastic. I will recommend him to friends searching in the area and if I need to relocate in the future I won’t hesitate in reaching out to Ronan.
What a wonderful review! Thank you so much for taking the time to share your experience with Ronan.
5/5
TrustpilotHugo was instrumental in letting our…
Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.
Thank you for the wonderful review!
5/5
TrustpilotTo Lucy Bate
In fact, I had several viewings before meeting Lucy Bate, but I could not look for a 1 bed flat I liked. However, after having the viewing of this flat with her, I thought I wanted to live right here. Before the contract, she sincerely helped me with many things as sometimes it was difficult for me to understand because of language. I think that meeting her was very lucky and I'm really grateful to her.If I move out and I should find other flats, I will definitely have a contract with her.
Thank you for sharing your experience Gabi! We are pleased to hear how helpful Lucy was in her assistance.
5/5
TrustpilotNew level of Service
New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.
Hi Charles, thank you for taking the time to leave us a review. It's great to hear that you've been renting with us for a number of years and you enjoy our updated applicant reports. Should you need any further assistance, please feel free to let the team in Fulham know. Best wishes!
5/5
TrustpilotGreat service
As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotShannon was very helpful and answered…
Shannon was very helpful and answered all my questions and doubts promptly. She was always attentive and professional and help me find a property that met all my needs.
Thank you for your review Cassia. We are pleased to hear this!
5/5
TrustpilotChestertons South West Lettings, Zoe’
Zoe is very helpful and easy to speak to. She made the rental moving process very easy for us and would highly recommend her as a hard worker who’s great at her job.
Thank you for sharing!
5/5
TrustpilotChestertons South West Lettings - Kate
Kate was friendly, accommodating, and responsive to all our questions and concerns about moving to SW. Her personality and warmth contributed so much to our good experience with Chestertons. Thanks a bunch, Kate!
Thank you for the five star review! We have passed your comments on to Kate who was very happy to read your feedback.
1/5
TrustpilotClueless cowboys
Clueless cowboys I have been a landlord 20 plus years and dealing with this company has been painful !! AvoidNo my review is 100% authentic I don’t need to prove this or be bothered by you any more !! If you want more information you are very welcome to email me directly. But you have wasted literally hours of my time .
Hi there, thank you for providing further details privately so we can look into this for you. Unfortunately we cannot locate you within our systems based on the initials you provided for your name and the email/phone number. We are concerned by your comments so if you could please email us at social@chestertons.co.uk with your full name and any further details we'd really appreciate it.
5/5
TrustpilotTamara Price was excellent on going…
Tamara Price was excellent on going above and beyond after hours and considering my case carefully and offering great advice for my situation. Would use again.
Thank you for the five stars
1/5
TrustpilotDont use the Battersea Rise office they are either liars or are incompetent.
This company namely at Battersea Rise office has recently sold a house of mine. The deal was exchange and completion would happen within 6 weeks. The buyer decided to change lender but on numerous occassions I was informed completion was not going to be delayed and if it was it would be a couple of days. I refused a higher offer which was £15k more based on this information. I also had given notice to my tenants who were paying me £4k a month so they left just before the agreed completion date. Two months after this date we eventually completed. Chestertons continued to either lie to me during this process or are incompetent either way I lost at least £23k and when I asked for a reduction of their fees they didnt even have the decency to reply. The agents who work at the Battersea Rise branch are shocking dont use them.
Hi Sarah we are very sorry that our service did not reach your expectations. We have been informed that the sale was a complicated one with ever moving goalposts on the buyers side, you were at any time fully able to source alternative buyers through the competing instructed agents which Chestertons, although willing, were unable to do as you would not allow us to fully market the property. Restrictions on buyers lending ability, due the level of rent, did unfortunately impact on the existing tenancy however this was not the fault of Chestertons, nor in fairness you. We did discuss your proposals in relation to fees on more than one occasion albeit we felt that the fees originally agreed with you were fully justified. If there is anything you feel has not been addressed adequately, please do let us know and we hope to explain further.
5/5
TrustpilotSuccessful sale
The experience was positive; Jack Osmond was highly communicative and delivered several potential buyers for the flat, and based on our understanding of the market, we were happy where we landed.
Thank you David. We are so pleased to hear this!
5/5
TrustpilotAkikur Rahman of Chestertons South…
Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.
Thank you for sharing! We are so pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
