Chestertons Covent Garden reviews in Camden

★★★★★ 5/5

Trustpilot

Exemplary through and through!

Our experience was honestly second to none! I can’t thank the team enough for handling what was quite a complicated move in such a short space of time. Both our agents (Ben for selling and Archie for buying) were fantastic! There was a real anxiety around buying in this market and in the midst of a pandemic but they, and the team, went over and above. They gave sound and solid advice, always made us feel comfortable in asking questions and of course, showed us the winning property. We had been searching for quite a while so having a team then action and meet us in our enthusiasm for our new home was great. I know people have a few stereotypes for estate agents but honestly, the chaps at Chestertons were brilliant. We would recommend them over and over to our friends and family. Could not have asked for better agents and am so grateful to them for getting them into our dream home!Dare I say it so soon after moving in, but I look forward to working with them again in the future!

Rachel · 11 February 2021

★★★★★ 1/5

Trustpilot

Unprofessional and unable to deliver on their service

I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.

Petrolheadtv1 · 14 April 2023

★★★★★ 3/5

Trustpilot

Good experience until contract stage

I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.

Steff · 13 April 2023

★★★★★ 5/5

Trustpilot

Just rented out a property recently

Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.

Annabel · 16 April 2024

★★★★★ 5/5

Trustpilot

Chesterton agency / Madi Doe

The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.

Clara · 22 April 2022

★★★★★ 5/5

Trustpilot

Agreed tenancy let

Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.

Paul · 20 October 2023

★★★★★ 5/5

Trustpilot

Short Term Rental

Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.

Kelly · 17 October 2023

★★★★★ 5/5

Trustpilot

Moving from the USA to the UK

We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.

Scott · 4 April 2023

★★★★★ 5/5

Trustpilot

Dawn at Chestertons was brilliant

Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!

Lara · 11 April 2022

★★★★★ 1/5

Trustpilot

I have been consistently misled by the…

I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.

David · 31 March 2023

★★★★★ 5/5

Trustpilot

Highly Professional & Efficient

Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.

Craig · 14 October 2023

★★★★★ 5/5

Trustpilot

Fiona Davidson is an angel

Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.

Penny · 16 May 2024

★★★★★ 5/5

Trustpilot

Thank you Vanessa Newman-Wright…

Huge thank you to Vanessa Newman-Wright for all her help. Great service.

Nicholas · 8 July 2024

★★★★★ 5/5

Trustpilot

Colette O’Sullivan

My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.

Janet · 2 November 2023

★★★★★ 1/5

Trustpilot

DO NOT TRUST THEM!!!

This agency is the worst, do not trust them!!! We dealt with a woman called Abigail Gould in the South Quays branch. Her communication with us was poor, she was unprofessional & did not explain anything clearly unless we asked questions. We arranged a time with her to view the property, and when she turned up, she herself said “I’ve never been to this property, I don’t actually know what it’s like.” That was the first red flag, but we proceeded to view the property, as we was taking a look around, she mentioned there was another offer for the property but it wasn’t confirmed and she’d let us know later that evening. We asked her about the holding deposit, and there was miscommunication with how much it was etc.. nothing was explained clearly. When she did send us the link to pay the holding deposit. We felt rushed and the whole thing seemed dodgy. We did not pay the deposit straight away, so she decided to offer us a zero deposit scheme as apparently the landlord allowed this, however after telling us this she said there was another offer from someone else who “earned more” which we thought was quite rude. But funnily enough, the guy didn’t come through according to her. She then said the property was ours, but to be quick as there was someone else viewing the flat later on. I turned down her offer, and said we’d found another place, to which she blocked me on WhatsApp. These people are just out to take your money, they rush you and make out they have so many viewings so you give them the money. CHESTERTONS IS A DODGY AGENCY DO NOT TRUST THEM!!!

Tee · 1 December 2020

★★★★★ 5/5

Google

All the way through our sale process, Carlos has been attentive, professional, used his extensive knowledge and shown himself to be a real gentleman. Although we have purchased and sold homes in the past we found Carlos' advice on all aspects of the sale was very helpful to us. It has been a pleasure dealing with him and we would highly recommend Chesterton's Covent Garden office.PositiveResponsiveness, Quality, Professionalism

Max · 25 October 2022

★★★★★ 5/5

Trustpilot

Aiste Kotliarova is very professional

Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!

Yue · 23 October 2023

★★★★★ 4/5

Trustpilot

Tom Soutar was great at a seamless…

Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.

Lucie · 12 February 2024

★★★★★ 5/5

Google

I had a very good experience working with Grace Chaplin. She communicated our demand very well and was always engaged with the process. I would like to continue working with her in the future if we need to do the property search again.

Christina · 10 February 2026

★★★★★ 5/5

Trustpilot

Very helpful

CJ was really friendly and helpful. He dealt with my request promptly and efficiently.

Emily · 15 January 2026

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Sean

I had the pleasure of engaging with Sean at the Chestertons to help me out and finding a place around Twickenham. The beauty I see in Sean is speed, efficiency and professionalism. Nice combination of traits!A real asset to the Chestertons brand...thank you Sean!

Alessandro · 26 August 2021

★★★★★ 5/5

Trustpilot

Richard Parkin - Chesterton's deliver again!

It has been a pleasure to deal with an effective and proactive property manager, who has excellent communication skills. Richard Parkin gets the job done and delivers an excellent service. He is a credit to both the team and to Chesterton's as a property service provider.

Tom · 31 January 2025

★★★★★ 5/5

Google

Carlos provided a highly professional service and was tireless in his efforts to find suitable buyers in a difficult post-Brexit market and during the ups and downs of the pandemic. He is knowledgeable about all aspects of the sales process and took responsibility for liasing with solicitors etc.until the sale was complete. Carlos is very pleasant to deal with and made the whole process much easier for all concerned. I would highly recommend himPositiveResponsiveness, Professionalism

Lucy · 25 October 2021

★★★★★ 5/5

Trustpilot

5* - Highly Recommend!

With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!

Ashia · 19 August 2021