Trusted Agent profile · Camden
★★★★★
2,593 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,593 reviews on two platforms, including 296 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotJuliette was communicable and lovely…
Juliette was communicable and lovely all throughout the process. Great person to work with!
Hi Karim, thank you for the great review. We are so glad Juliette was communicable and lovely throughout the process. Should you need anything else, we will be happy to help.
5/5
TrustpilotThank you
Andrew in South Ken did a great job renting my flat for me. Kept me well informed of the process throughout and was a pleasure to deal with. Andrew made the whole process incredibly easy and i would certainly recommend him.Thank you very much.
Thanks for your review Catherine! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotOutstanding service
Outstanding, seamless service from initial contact, valuation, marketing and the placing of new tenants. Alice Karn was incredibly efficient, knowledgable and resourceful, and kept me informed at every stage.If only I could get her to manage every other part of my life…
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotWe greatly appreciated his level of communication
Our move in with Chestertons was quick and efficient, Rowland was on hand to assist each step of the way. We greatly appreciated his level of communication throughout the process, and especially how he took the time to call to notify us that our offer had been received!
Thank you for sharing!
5/5
TrustpilotGreat experience with Ed in Barnes
We’ve had a great experience - Ed in South West Chestertons Lettings has been super helpful at every stage of the process. We were looking for something quite specific, and have a large dog on tow - Ed went above and beyond to find and secure the right property for us, and since then has been great at helping us through the whole moving process. Moving is never fun but Ed has been so kind and attentive and overall proactive in making sure we understood everything and had any help and answers we needed, he’s really massively minimised the stress of the whole thing and made us super excited for our move to Barnes
4/5
TrustpilotChesterton's SW lettings
Gary Noone was very friendly and helpful when we approached Chesterton's to let out our Clapham flat. We had a couple of false starts with tenants, through no fault of Chesterton's, but focused energy from Gary saw replacement tenants with no loss of rental occupancy.
Thank you for your review, we are happy to hear this!
5/5
TrustpilotGreat management experience received…
Great management experience received and a genuine thanks and appreciation to my property manager Isaiah. He has been very dedicated to keeping my tenants happy throughout the duration of their stay. He is a highly personable, knowledgeable and consistent property manager who has gone above and beyond when necessary.
Hi Martin, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotThank you to Juliette
Thank you to Juliette, very professional and competent during my flat search.
Hi Antoine, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotKatherine Ma is a true professional who…
Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
5/5
TrustpilotSuper experience
Much appreciate Zosia Gray's swift support!
Thank you for your kind words, Noor! We're thrilled to hear that Zosia provided you with swift support. Our team is always here to help, and we appreciate your positive feedback!
5/5
TrustpilotChestertons South West lettings were…
Chestertons South West lettings were really helpful in assisting us with our property search. Zoe Birch was the agent who helped us with this and she was brilliant - Zoe was so friendly and helpful, gave us all the information we asked for, and was always very quick to respond and easy to contact. We found a place to rent that we really loved and were able to get all the documentation signed quickly. We had a few requests which they were able to help us with really easily. Would definitely use Chestertons again.
5/5
TrustpilotSuzan and the team
Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and we were able to act quickly for you. Wishing you all the best for the future.
1/5
TrustpilotAvoid for lettings
Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.
Hi Joyce, thank you for bringing this to our attention and we're so sorry to read about your experience. After receiving your details via Trustpilot, we cannot seem to locate you within our systems. If you could please send the address in question to social@chestertons.co.uk we will be happy to look into this further for you.
5/5
TrustpilotMy property has been managed by JP for…
My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team over the years. Thank you for your continued custom. Wishing you all the best.
5/5
TrustpilotManaged Service - Feedback
I have used Chesterton's managed service to look after the property I rent out for around 10 years. Amanda Goodman has been my property manager, & I have found her responsiveness to problems, flexibility & advice invaluable in dealing with the day to day issues. Thanks once again!
Thank you for the five star review - we've shared this with Amanda and her manager!
5/5
TrustpilotProactive and Professional
We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!
Hi Andy, thanks for your feedback and we're happy to hear you found a great apartment. Wishing you all the best for 2024!
5/5
TrustpilotThank you to Stav and Chestertons for a…
Thank you to Stav and Chestertons for a seamless letting experience. I have been in my flat for approximately 10 months following a hectic search during the thick of the pandemic lockdown last year. Stav was responsive, helpful and friendly. I highly recommend working with him.
Thank you for sharing Briana!
5/5
TrustpilotVery good service
Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.
Hi Khodor, thank you for sharing your experience with Niema, we really appreciate the feedback. Should you need anything else in the future, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotLavie was very helpful with a renewing…
Lavie was very helpful with a renewing tenancy extension with the residents.
Hi James, thank you for sharing your experience with Lavie and it's great to hear the tenancy extension went smoothly. Wishing you all the best!
5/5
TrustpilotStav and the team were brilliant
Stav and the team were brilliant. They clearly went over and above to ensure we had a good experience and managed to land the dream home! The admin and paperwork required was minimal and the team were super-flexible in the lockdown/covid times too. Would 100% recommend.
We are so pleased to hear you are in your dream home, and a big thank you for taking the time to leave a review.
5/5
TrustpilotProperty Management Consultant
My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.
Hi Linda,It's fantastic to hear how Preya has been able to provide such an exceptional service as your Property Management Cosultant. We really appreciate this lovely review and for the recommendation! We wish you all the best, please do feel free to get in touch if you need any further support.Many thanks,Chestertons
5/5
TrustpilotOutstanding!!!
Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!
Congratulations on your recent exchange Noel and Ron, it was a pleasure to be involved. Wishing you all the best for the future!
5/5
TrustpilotAsk for Charlotte at Chestertons St.John’s Wood
Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!
Thank you for sharing your experience with Chestertons. We are so pleased to hear this.
4/5
TrustpilotMerete dCS, Camden
Chestertons have been managing my apartment for 3 years and I have been very happy with them.
Thank you, Merete, for your positive feedback! We're thrilled to hear that Ryan and the team have provided you with reliable service and effective communication. Your satisfaction is our priority, and we appreciate your recommendation. If you need anything further, we're here to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
