Chestertons Covent Garden reviews in Camden

★★★★★ 1/5

Trustpilot

Previous review was deleted/ worst agency for renewals

It seems my reveiw was deleted, so here I am writing it again, if this gets deleted know that Chestertons lie a lot of rating so they are willing to hide poor ratings.So I have been a long term let with Chestertons, it seems when it comes to renewal, the only thing that matters is landlords. When they onboarded me they did an excellent spotless service, however the same can’t be said about the extension. So much delays, stress and deliberate dirty tactics so you give up on renewing and instead you move elsewhere so the landlords/agency can increase rent. To give further perspective, they booked an end of tenancy audit date on the last date of my tenancy and I was told to pay for that date because according to their accounts I overstayed despite my contracts and rent ending on 27th.So they changed me for that too, then when it comes to deposit, they will do everything to delay, discourage you. So you give up. I’m really sick of this behaviour, very inappropriate and I DO NOT recommend renting as tenants with Chestertons teams.Either, they think they are smarter than everyone in the room by playing psychological moves or I’m really dumb. It’s definitely not me being dumb though.

Sash · 10 November 2023

★★★★★ 5/5

Trustpilot

Great management (thanks Brooke)

Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!

AJ · 30 May 2023

★★★★★ 5/5

Trustpilot

Would recommend Niema Latif

I engage with Chesterton's annually to organise a lease renewal. Niema Latif is always helpful and timely with her responses and we have managed to sort the renewal in record time this year. Thank you very much and hope to deal with you again next time!

Anastacia · 23 August 2022

★★★★★ 5/5

Trustpilot

A fantastic and efficient company

A fantastic and efficient company. Millie Brandon was simply amazing. She was so prompt with responses and provided solutions and answers for everything that came her way. She made the process an extremely stress free and an enjoyable one and helped me find the perfect flat!

Henry · 22 August 2022

★★★★★ 5/5

Trustpilot

Very positive experience

Alexandra has been very helpful and responsive to our needs to find a new flat. We have found a nice flat quickly with her help. She is very friendly and has good knowledge of the real estate market as well.

Yiyi · 28 March 2023

★★★★★ 5/5

Trustpilot

Very responsive

Property management have been responsive when issues arose and went above and beyond to deal with it. Very impressed.

Alex · 13 February 2026

★★★★★ 5/5

Trustpilot

Vanessa has been really helpful with…

Vanessa has been really helpful with arranging visits to our property at end of tenancy and passing in informationMany thanksJenny

Jeanette · 7 July 2024

★★★★★ 5/5

Trustpilot

Amazing service from start to finish

Amazing service from start to finish. I can’t thank Issy Thompson in the Fulham branch enough… she was so helpful, super organised and just a pleasure to work with. Would recommend to anyone looking for a property.

Matilda · 23 June 2023

★★★★★ 5/5

Trustpilot

Colette O'Sullivan

Colette O'Sullivan have been instrumental in maintaining my flat at a safe and legal level. She without fail, informs me of what is needed in terms of updating the various certificates for electricity, gas and others up to date, current, thus ensuring we all remain safe and within the law. without her support, I will not be able to navigate all the requirements for a safe rental of my house. I commend her excellence and diligence, a well deserved 5 stars.

Muhammad · 30 October 2023

★★★★★ 5/5

Trustpilot

Superb Compliance and Property Management team

We absolutely love working with the Compliance and Property Management Team at Chestertons. They are, and always have been, extremely efficient and proactive with instructing works and settling our invoices. As a husband and wife growing a family run business, Chestertons have helped us grow and develop into the successful company we are today, learning lots along the way and developing fantastic working relationships across the team. They are one of the most strategic and organised agents we work with and are always on hand to help throughout the working day. We are extremely proud to be Electrical Contractors for Chestertons and hope this may continue for many years to come.

SHEA · 30 October 2023

★★★★★ 5/5

Trustpilot

Our property manager Mark Kardos is outstanding

Our property manager Mark Kardos is knowledgeable, attentive and polite. He is obliging and deals with any issue promptly and professionally. He has managed our property for several years. We highly recommend him.

MSA · 6 October 2023

★★★★★ 5/5

Trustpilot

Melissa - short term let

Melissa has been amazing in helping us find a short term temporary let in such a short space of time - we have a dog and that’s never easy in london ! She always followed up when needed and saw things through - her efforts were really appreciated

Ami · 12 May 2022

★★★★★ 5/5

Trustpilot

Renewing our flat.

We've just renewed our apartment lease. Lavie Kim and Alice made the process easy and fast, which we greatly appreciated.

GP · 4 July 2024

★★★★★ 5/5

Trustpilot

The safety compliance team ARE THE BEST

The safety compliance team I think are the best team to ever walk this planet. We are a contractor who do works for Chestertons (NXG Home Services). We have never came across a team who are as efficient and helpful as these guys. We hope to be working with the team for many years to come.Colette O'Sullivan, Natasha Evans, Ellie Zambakides, Aneta Gromala, Tracy Bonner and the rest of the team are absolutely fabulous and forever greatful for each of the team.

Joseph · 27 October 2023

★★★★★ 5/5

Google

Chestertons are experts in Covent Garden property. Carlos epitomises this, and uses his local knowledge and expertise in advising both sellers and buyers. We sold our property after a couple of attempts and Carlos demonstrated his persistence and patience in finding us the right buyer. His knowledge of the process and practical timelines ensured our sale stayed on track and the buyer stayed committed to the purchase. He is very strong at building relationships with all parties involved in the process (seller, buyer, solicitors, financiers etc.) and uses these to keep the processes moving. Throughout our sale we were in very close communication with Carlos, always aware of emerging issues and supportive in finding solution and getting additional professional technical advise. We secured our sale and we cannot underestimate the proactive role Carlos played in this. Excellent customer service!

Janet · 25 October 2023

★★★★★ 5/5

Trustpilot

Smooth Tenancy Experience From Start to Finish

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Burcin · 8 May 2026

★★★★★ 1/5

Trustpilot

Utterly disappointed with the service

Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.

Arunabesh · 14 March 2026

★★★★★ 4/5

Trustpilot

Professional property agents

Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.

Sergio · 10 June 2024

★★★★★ 5/5

Trustpilot

Stav was friendly and very helpful…

Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.

Jacqueline · 10 November 2021

★★★★★ 5/5

Trustpilot

Thanks Conor!

Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!

Trevor · 16 August 2024

★★★★★ 5/5

Trustpilot

Ms Christie N

Ms Christie N - Our Property Manager

Hasmukh · 14 May 2026

★★★★★ 5/5

Trustpilot

Happy with our property manager

Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout

D · 28 July 2024

★★★★★ 5/5

Trustpilot

Very efficient and well organised

Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.

Jane · 22 December 2023

★★★★★ 5/5

Trustpilot

Smooth Renewal Process

Amanda Goodman was very helpful in our renewal process and we are glad for her help and support.

Fabian · 26 July 2024