Trusted Agent profile · Camden
★★★★★
2,592 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,592 reviews on two platforms, including 296 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotXiaoyi Fan has been an absolutely…
Xiaoyi Fan has been an absolutely brilliant property manager. She is helpful and very responsive. Chestertons is lucky to have her as part of their team!
Hi Dr Jordina, thank you for taking the time to write a great review. We are so glad Xiaoyi has been helpful and responsive.
5/5
Trustpilot5-star Property Manager
5-star Property Manager: Olympia has been an outstanding property manager, always responsive and with great attention to detail, can only recommend. Thanks!
Good morning, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
TrustpilotSmooth renewal of tenancy and helpful property manager
Both Sharon Chattalis and Lavie Kim have been extremely helpful and considerate through the process of renewing the tenancy at my flat. Thanks to them it has been a smooth and successful transition.
Thank you for your wonderful feedback, Omr! We're thrilled to hear that Sharon, Lavie, and Jessica provided you with exceptional support during your tenancy renewal. Our team always strives to make the process as smooth as possible. We appreciate your recognition of their efforts!
5/5
GoogleWe chose Chestertons by chance when we decided to let the small flat we have owned for over 40 years. They have done a great job dealing with a mass of detailed problems arising from a property which had received little decoration or repair as a pied a terre. Julia Ptooschenko has been magnificent at providing accounting support and keeping control of the small jobs that have been necessary.
5/5
TrustpilotDuring a recent management inspection
During a recent management inspection, Risida was super helpful. She was friendly, professional, knowledgeable and very efficient.
Hi Maxine, thank you for taking the time to write a great review. We are so glad Risida was helpful, professional and knowledgeable.
5/5
TrustpilotI recommend Chestertons very highly
Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!
Hi LAO, thank you for your wonderful feedback. We're thrilled to hear that your experience with Chestertons was so positive. Simone, Tom, Ruth and Frances will be delighted to know they made a lasting impression. Looking forward to working with you!
5/5
TrustpilotI have been with Chestertons for years
I have been with Chestertons for years, letting out my flat in Clapham. When my husband died and the tenants left early at the same time, Chestertons Battersea (and in particular Alice Karn and Gary Noone) left no stone unturned to help me find new tenants as soon as possible. They understood my predicament and treated me with kindness and professional competence. I recommend Chestertons highly.
Thank you so much for the review, your kind words have been shared with the team in Battersea.
5/5
TrustpilotWould highly recommend
A very smooth and easy process thanks to Joanna at Chestertons. Great communication from start to finish with problems or concerns addressed promptly. Her friendly & professional nature really made us feel at ease with everything, and made the whole experience far less stressful. Thank you for finding us the perfect home, we would highly recommend going through Chestertons because of Joanna.
Thank you for sharing!
5/5
TrustpilotNew tenants
We asked Chestertons to find tenants for our property in Kingston and they were very helpful and obliging. Within about three weeks new tenants had been found and references were taken up. The new tenants have moved in and all seems to be working well. We do the manage the property ourselves but whenever I have sent e mails or needed to check any details they have responded very quickly in a cheerful manner. I found Chestertons to be delightful to work with and very professional.
5/5
TrustpilotGreat help during tenancy renewal
Lavie and Alice were very helpful in renewing my tenancy. They efficiently coordinated with the landlords and ensured our needs were met. Thank you!
Hi OR, thank you for your review. We're thrilled to hear that Lavie and Alice assisted you with your renewal and everything went smoothly. Best wishes!
5/5
TrustpilotI recently had to do a docu sign and I…
I recently had to do a docu sign and I needed help.Niema was very understanding and helped me through the whole process.
Hi Catherine, thank you for the positive feedback. We appreciate the kind words and wish you all the best.
5/5
TrustpilotExcellent experience with Leusa
Leusa helped me find and move into my flat over the past 3 months. She has been the most lovely and caring agent I have worked with. It wasn’t a straightforward process as there was “competition” for the property I wanted to rent, but she communicated very well, during the offer process, and thereafter. Always available, answering questions fast, iterating with the landlord on my questions, but above all, I really felt she was transparent with me throughout the process and never tried to push me in any unreasonable way. Very happy to have met her!
Hi Filitsa, thank you for your kind words! We're delighted to hear that Leusa provided excellent support and care throughout your flat search. We'll pass on your appreciation to her. Best wishes!
5/5
Trustpilot5 stars for Juliette
Perfect experience with Juliette who helped us find a perfect flat after a desperate week of apartment hunting ! Everything is fast and clear I highly recommend.
Hi Laura, thank you for taking the time to write a great review and sharing your experience with Juliette. We appreciate the support and wish you all the best.
5/5
TrustpilotAmanda Goodman has been excellent
Amanda Goodman has been excellent. She has dealt with our account in a professional and efficient manner. We have had a positive experience since we have dealt with Chestertons.
Hi Andrew, thank you for your feedback. We're glad to hear everything is running smoothly with Amanda and is on hand when needed. Please feel free to let her know if you need anything else.
5/5
TrustpilotSince taking over as my property…
Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.
Hi Chloe, thank you for leaving a review for Isaiah. It's lovely to read that he's been responsive and helped you with various issues. Please do let him know if you need anything else.
5/5
GoogleGrace was super helpful and brilliant to work with.
5/5
GoogleWe have worked with Mimi who helped us to find just the PERFECT place! Thank u for your professionalism, always on support, and your warm smile!
5/5
GoogleCarlos Riveros and his team at Chestertons Covent Garden provided a very professional service in marketing and selling my WC1 flat during a difficult and uncertain period. Carlos was always courteous and upbeat and communicated problems in a timely and honest way.
Hi Michael, It's fantastic to hear how Carlos and the team were able to provide such a professional service during the sale of your flat. Thank you for taking the time to leave this great review, please don't hesitate to reach out if there's anything else we can assist you with,
5/5
TrustpilotDawn Cunningham is a superstar
Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!
Hi Siri, congratulations on your new home and thank you for sharing your experience with Dawn and the team. Wishing you all the best!
5/5
TrustpilotRoni Bathaei was exceptional:)
Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!
Thank you Hazel!
5/5
TrustpilotStav Nicola
We got our flat through Chestertons and Stav Nicola was our agent. Stav was super helpful and was hands down the best real estate agent we have ever worked with. We would use Chestertons again just because of the experience we had with Stav and we would not hesitate to work with him again. We could not have asked for more.
Thank you for sharing!
5/5
TrustpilotLeusa Ellis
Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that
Hi Yihan, thank you for sharing your experience and congratulations on finding a new home in Pimlico. Please do let us know if you need any further help. Wishing you all the best for the future!
5/5
TrustpilotThank you Ioana!
I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.
Thank you, Luca! We're thrilled to hear about your positive experience with Ioana. Our team is dedicated to providing timely and helpful support, and it’s great to know that we met your expectations. Wishing you all the best in your new property!
5/5
TrustpilotLandlord rental renewal
Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.
Hi Karen,Thank you for taking the time to write a great review and sharing your experience with Niema. Its great to hear how helpful and supportive she was throughout the process.We wish you all the best.Kind regards,Chestertons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
