Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI am a private landlord
I am a private landlord. Had been paid through open rent to ad in zoopla a few times. My floor plan and description about the property had not showed in zoopla a few times. And they took out a lot of pics from my original submission. It’s useless to read and look in zoopla All the very important information had missed. They seemed to treat customers from private landlord very unfair.
Lee · 2 May 2024
Agent replied · 23 October 2024
Hi Lee,Thank you so much for taking the time to leave us your feedback. We're sorry to hear about your experience with this agent. We would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIgnoring our support emails!
We have been trying to get Dragonstack to review the feed information for several weeks now and are finding that they are impossible to get hold of and they are not replying to the emails we are sending to the support email.Our client is very close to pulling the feed completely and canceling the Zoopla account due to the damage this is doing to their business. I am unsure as to why they can't just action this simple request or at the very least respond to the emails we are sending.Thanks for the reply Zoopla, please advise when and how you are going to DM me so I can be available to talk.
Customer · 18 October 2023
Agent replied · 23 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotShame that unable to provide feedback
Shame that unable to provide feedback. Estate Agents are big Liars. They showcase many viewers are in the queue and say the property may go in seconds. Also say please act fast.. They say Landlord will decide. Bud sadly this is not truth. Whom ever is wealthier, whom ever giving their preferred rent they offer.. On top so many hidden charges.. Registration fee, rent late payment fee, renewal fee, minimum tenancy.. so much..
Nuwan · 21 March 2024
Agent replied · 23 October 2024
Hi Nuwan,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear about your bad experience with some of the estate agents who advertise on our portal. All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Thus, we would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotStill not found the 3 bedrooms house to…
Still not found the 3 bedrooms house to rent at East Croydon, but Zoopla App is the Best and the only source that is helping me in my search for 3 bedrooms house.Every day Zoopla sends me at least one house for Rent. Thank you Zoopla and keep help the Community.m
Mohamed · 29 October 2021
Agent replied · 23 October 2024
Hi Muhamad,Thanks so much for leaving us a 5 star review. We're very happy to hear you find our website informative. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Thanks, and good luck on the search for your next home!,Zoopla Support
★★★★★ 1/5
TrustpilotDon't do free valuations through Zoopla
Went to see house prices and Zoopla suggested free valuations with suggested nearby Estate agents. I filled in the form advising I had no intention of selling and was only interested following recent works + preferred to be contacted via email or evenings. I was bombarded with calls all day long and it's been going on for 3 days now. Estate agents were not interested once they knew I had no intention of selling, which is understandable.Estate agents claim they were not given this information, so 1) they are all liars or 2) Zoopla sold the lead and omitted vital information
J · 4 October 2023
Agent replied · 23 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla has fake estate agents on their site...scam
Be careful cause you end up being scammed like me on ZOOPLA,there is a lot of fake estate agents there.Do not pay anything unless you confirm in person or the geographical location of an estate agents,there is a lot of fake properties from these pretend to be agents,I have complained to Zoopla how then can allowed a unregistered estate agent on their site....they haven't responded at all with my answer,also you can not call them which is harder to complain but instead go inside the estate agencies and look up cause zoopla is money waste.....careful.
EIRDL · 25 September 2023
Agent replied · 23 October 2024
Hi,Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.All agents undertake several checks before they are accepted as a Zoopla agent.We would like to help and resolve this matter for you and so, we will DM you for more details.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNo action taken on reporting issues
I reported to Zoopla multiple properties that are no longer (and may have never been) available on the market. The agencies are using this strategy to receive more contact from the viewers for then saying that are no longer available but they have other proposal.The properties I've reported are still on Zoopla and I wonder how many users spend their time on the phone for some property they don't wish for. This is also corrupting Zoopla statistics too.These letting agencies should be banned when providing wrong information.
Andrea · 20 September 2023
Agent replied · 23 October 2024
Hi Andrea,Thanks for taking the time to leave us a 3 star review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.Alternatively, please feel free to send any website links for incorrectly uploaded properties directly to us to investigate further with the marketing agent(s) and update our records accordingly.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA great service
Very prompt and complete response from Kirsty to my query regarding amendment to property details. Thanks Kirsty very much appreciated.Over the years I have made 7 house moves - Zoopla has always been my go to for property information and to get a view on the property market . Excellent website and service.
Stephen · 31 March 2021
Agent replied · 23 October 2024
Hi Stephen,Thank you very much for leaving us a five star review. It is fantastic to hear you received such great service from Kirsty; we will be sure to pass your feedback on to her. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDON'T give them your email!
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times.
J · 12 February 2026
Agent replied · 21 March 2026
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is helpful and provides a professional service.
Have used Zoopla to search for properties for a few years now. Zoopla is very helpful and gives as much information as possible.When contacting the local Estate agents, Zoopla provides a fairly quick and professional service. I will continue to use Zoopla and recommend it to friends and family.
Louise · 10 November 2021
Agent replied · 23 October 2024
Hi Louise,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site and that you have found our agents helpful and professional. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/To help you manage your alerts:You can manage both push notifications and email alerts by following the steps in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDeliberate undervaluing for what purpose?
They have a property of mine showing an EPC rating of E, when it is in fact D. It has been D for well over a year. This was pointed out to them numerous times and they refuse to correct their mistake, and in the process they appear to be attempting to undervalue my (and presumably many other people's) property. As a lot of people use their website and try to get an idea of property value from doing so, and as they appear to deliberately do nothing about their inaccuracies, I am happy to arrange group legal action for other people also affected. Just go on twitter with hashtag #ZooplaLegalAction and I will keep an eye out for you.
Martin · 22 August 2023
Agent replied · 23 October 2024
Hi Martin,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is a great homes' magazine
Zoopla, it's a great tool to ease and evaluate the estate offer. When someone wants to buy a home or simply to have an idea of the market, Zoopla is the app right to serve these aims. It indeed encompass several countries and with diversified offer.The right tool by to watch.
GAETANO · 7 May 2021
Agent replied · 23 October 2024
Hi Gaetano,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is great
Zoopla is great, for selling but not so hot on renting. Don’t update houses or bungalows regular. So when it’s already rented it’s still says for rent. And so many people have pets they don’t mention them, if allowed or not.Gets frustrating, but I would still use.
Mrs · 16 January 2022
Agent replied · 23 October 2024
Hi Rosemary,Thank you for leaving us a 4 star review and for sharing your valuable feedback on our experience with our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIts has been a challenge agents are not…
Its has been a challenge agents are not honest in their advertisements. They do not disclose no families or no pets, so waste a lot of their time and ours looking and enquiring about properties that you can then not move into. Notifications from zoopla its self have been prompt and mostly accurate.
Zc · 16 October 2020
Agent replied · 23 October 2024
Hi Zc,Thank you for leaving us a 3 star review. We're sorry about your bad experience with some of the agents who advertise on our portal. All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Therefore, next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing's page. We will then investigate the issue further by speaking to the agent advertising the property.Also, please note that we here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738If you need any further assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI think Zoopla is great how it has an…
I think Zoopla is great how it has an email service and tells you every time a property is available and the website lay out is very easy to work alothough I do think some houses are very over prices but unsure if this is Zoopla or the landlords them selfs
Lucy · 14 March 2021
Agent replied · 23 October 2024
Hi Lucy,Thank you very much for leaving us a 4 star review. We're pleased to hear how much you like our email alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI am not satisfied.
I am not satisfied.Always you don t have keys or you put a property and then within a second is gone.That is a strategy just to have it and then pass it to someone else.I am very disapointed and you need to be more flexible with your future renters.Have a good day
Anonimus · 2 December 2020
Agent replied · 23 October 2024
Hi,Thank you for leaving us your review and we're really sorry to hear about your bad experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see any listings which are no longer available, it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTime pass agencys
Most of the houses for rent in the LIVERPOOL area are just for time pass of the agents, and the customers are wasting their valuable times.
FRANCIS · 29 October 2025
Agent replied · 27 May 2026
Hi Francis,
Thank you for your review.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
We would like some further information regarding your review and we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotUser Beware ....
When you use the online tool to provide a value estimate for your own use ( out of curiosity & not actioned for sale) the data is taken by Zoopla and translated in to an interactive property map: it is made public. This is done without your permission or any agreement at all and no prior disclosure is made to you that the estimate will be made live and shared with third parties ...My own property was shown on this map as For Sale at the lower estimate price. Firstly I would say that putting a private property on sale via an interactive property map without the owners permission is illegal.Zoopla staff telling you that the 'incorrect info will at some time be retracted but they do not know when ...' is utterly negligent and fails to acknowledge any responsibility for breach of privacy, potential damage to property value and distress caused to the owner.Regulators will be notified.
G · 24 June 2023
Agent replied · 23 October 2024
HI,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla is absolutely way out of scale…
Zoopla is absolutely way out of scale on house valuation and i find it very interesting how can they retain data from previous house sales on site, which is way over the GDPR data protection period.Also, specifications are often incorrect
Ákos · 29 September 2022
Agent replied · 23 October 2024
Hi Akos,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 5/5
TrustpilotGreat website
Great website - very easy to use Love that they also put the value of the property by pounds per square feet . This makes it is so much easier and gives an accurate comparison to the value of other properties Also the Listing History is very useful
Pam · 25 July 2021
Agent replied · 23 October 2024
Hi Pam,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe price estimate that Zoopla gave for…
The price estimate that Zoopla gave for our house was £285,000. This is £15,000 less than we paid for the house 13 years ago. Identical houses in the street have been selling for around £450,000 recently. Zoopla may as well pluck figures out of thin air as their pricing system doesn’t appear to have any credibility.P.S. Zoopla, don’t bother cutting and pasting your stock response to this review
Andrew · 23 March 2024
Agent replied · 23 October 2024
HI Andrew,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am happy with zoopla except the fact…
I am happy with zoopla except the fact that You send many studio flat which I am not interested in, my marriage partner are looking 1 a 2 bedroom maisonette and free car parking. Please let us know to arrange an viewing.Thank you Kwok kuen Zatta
Kwok · 19 November 2021
Agent replied · 23 October 2024
Hi Kwok,Thank you so much for taking the time to leave us your feedback.We appreciate how important getting the correct property types is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJust collecting personal data to sell on, avoid the site, not what it used to be.
A simple look at the website to see what a house valuation was had all of the local estate agents ringing for days! All information return was tick boxed 'to email only' but all personal information was sent out anyway... address, telephone numbers the lot! Complete scam of a site, purely logging contact details nowadays, best avoid.
Tim · 1 October 2024
Agent replied · 23 October 2024
Hi,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.When you fill in a contact form on the Zoopla website, these details are sent immediately to the agents you chose to contact, we do not have any involvement in what information is sent to them, and, Unfortunately we have no control over their daily business and what information they choose to take note of or ignore.I would suggest, if any further agents contact you, you ask to speak with their branch manager directly.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt's great to look at properties for…
Valuable overview:It's great to look at properties for sale on Zoopla, given the complexity of the market. The site also indicates newly listed properties each day, which is very helpful. We are in the process of buying two beautiful homes for our families after many months of searching. Thanks to Zoopla.
Mrs · 29 October 2020
Agent replied · 23 October 2024
Hi Mrs Redding, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
