Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotThe app is easy to use but rarely hear…
The app is easy to use but rarely hear back about an enquiries you make and once you get in contact with the company the place you are looking at is sold.
Georgia · 2 November 2020
Agent replied · 23 October 2024
Hi Georgia, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.Also, all the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request mark the properties as sold/let, unfortunately it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot really any good no emails or calls…
Not really any good no emails or calls back apart from the automated email reply and when you try and ring the calls rings 3-4 time and then the call is dropped
HENLEYNHARVEY · 31 October 2020
Agent replied · 23 October 2024
Hi Henleyharvey,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotzoopla easy and simple
The website is easy to use simple prompts and plenty help to narrow or broaden your search. We are still looking and still using so keep up the good work.
PETER · 17 April 2021
Agent replied · 23 October 2024
Hi Peter, Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and you've found it easy to use. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe valuation on properties are…Don’t accept Zoopla Valuation
The valuation on properties are probably about 25% more than the surveyors valuation so please take their valuation with a pinch of salt. Remember valuation is an art rather than a science!
Ian · 25 October 2020
Agent replied · 23 October 2024
Hi Ian,Thank you for leaving us a 3 star review. We appreciate how important the accuracy of the information displayed in the House Prices section of our site is to our users and we continue to optimise our valuation model.Zoopla house price estimates are calculated using historic data and current local trends. The house price estimates shown on our site are based on a property being in average condition.There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale. The size of the estimated range will vary depending on the level of data available about the subject property and therefore the accuracy of the estimate. However, tt is important to remember that our Zoopla estimates are estimates only and they are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Do not hesistate to visit our Help Centre too for more information on our estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI appreciate your news on available…
I appreciate your news on available properties in the lower "seniors"price brackets, not easy to find especially as we are British currentlyliving in Canada with children in the U.K. Claygate Surrey area.
Theresa · 23 October 2020
Agent replied · 23 October 2024
Hi Theresa,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you are happy with the service we offer, and we hope we'll continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWe're trying to find a 3 bedroom…
We're trying to find a 3 bedroom bungalow within 5 miles of Solihull, but you keep sending me houses. Also it would be better to see properties on a map.
Margaret · 10 April 2021
Agent replied · 23 October 2024
Hi Margaret, Thanks so much for leaving us a 3 star review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.You can also search specifically for bungalows, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla it's good and easy system…
Zoopla it's good and easy system Tenants but most of the landlords wanted guarantor and no DSS,I can't see the points keep looking for a property to rent .Thank you.
Iheb · 8 April 2021
Agent replied · 23 October 2024
Hi Iheb,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNo longer useful
Unfortunately Zoopla have removed the ability to estimate current property value - the most useful thing about the site, imho, and are pushing you to get an estate agent instead. Poor.
Customer · 7 January 2021
Agent replied · 23 October 2024
Hi, Thank you for your review. We're really sorry to hear you feel this way about our site.We are constantly improving our automated valuation model and it’s natural that house price estimates will change, with some increasing or decreasing and others being withdrawn for some time.Our mission is to provide data on all homes in the UK - over 29 million currently and we would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time.If there's anything else we can do to help you with, please get in touch via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGood advertisement for clients who do…
Good advertisement for clients who do not follow up on to-be tenantsGood platform, poor background work from letting agencies.Not sure if the platform is effectively linked to the letting agencies
Daniel · 31 March 2021
Agent replied · 23 October 2024
Hi Daniel,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove Zoopla.
I have been using Zoopla to search and view houses for years. Easy to navigate and simple to use. Finally, last Dec 2020 I used Zoopla to buy our first home.
Madz · 4 January 2021
Agent replied · 23 October 2024
Hi Madz,Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to use and to navigate. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI was looking for a property.
I was looking for a property and through Zoopla I managed to find the right property for me. Thank you very much for your help.
Gabriela · 18 February 2022
Agent replied · 23 October 2024
Hi Gabriela,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're couldn't be happier for you.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've put my name down to show interest…
I've put my name down to show interest in several premises and making myself available as and when but.....................not one call/email back from any of the property managers...............not happy. Terrible business practice!
Paul · 29 September 2020
Agent replied · 26 December 2024
Hi Paul,Many thanks for your review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesistate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am not receiving information about…
I am not receiving information about properties to rent quickly enough. I am about to be made homeless and really need to find a property to rent
Valerie · 24 October 2021
Agent replied · 23 October 2024
Hi Valerie,Thanks for leaving us a 3 star review. We hope Zoopla becomes useful for you in all things property related going forward.Setting up property alerts are a great way to keep up to date with properties coming on the market and a way to not miss that potential dream home, as you can receive summary emails (or push notifications from our app) of properties which might interest you, that match your search criteria.Email alerts are easy to set up, there's no limit to how many you can create, and they can be created for all the different departments on Zoopla. The following Help Centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAm still searching for our 'forever'…
Am still searching for our 'forever' home. I like that there are frequent notifications but, so far, nothing suitable for me! Keep them coming.
Peacemaker · 8 April 2022
Agent replied · 23 October 2024
Hi,Thank you very much for leaving us a 5 star review. We hope you will find your forever home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWould be an excellent site if the…
Would be an excellent site if the agents gave lease details and monthly charges. Very frustrating to click on and find relevant info missing.
Carol · 7 April 2022
Agent replied · 23 October 2024
Hi Carol,Thanks for leaving us a 3 star review. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. Nevertheless, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLooking for properties
Found looking through Zoopla easy to check up on new properties on the internet still looking for a property so really helpful On finding properties that will suit my needs
Mary · 24 March 2021
Agent replied · 23 October 2024
Hi Mary,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla always has a nice place…
Zoopla always has a nice place available for me. I can find very good prices there and the way we communicate with who is offering the studios/apartments is very effective.
Diego · 12 March 2021
Agent replied · 23 October 2024
Hi Diego, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotUseful information and tips
Zoopla from time to time provides very useful information and tips relating to buying, moving and maintaining a comfortable house. I used to read them all.
Mei · 9 December 2021
Agent replied · 23 October 2024
Hi Mei,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHappy with the email alerts that I am…
Happy with the email alerts that I am receiving It gives me the earliest opportunity to find what I am looking for in the rental market.
Henry · 9 December 2021
Agent replied · 23 October 2024
Hi Henry,Thanks for leaving us a 4 star review. We're really glad to hear you find our property alerts this useful. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good luck in your search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery useful! This is really helping me with my…extremely
This is really helping me with my property search. I am now in contact with a couple of estate agents through Zoopla. I’m very grateful for the help!
Mr · 6 August 2021
Agent replied · 23 October 2024
Hi Mr Bernal,Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI give it 4 because I have only got…
I give it 4 because I have only got 425000 pounds to send but they send me places well that but at least they send me places so thank you
A · 8 March 2021
Agent replied · 23 October 2024
Hi,Thanks so much for leaving us a 4 star review. We're happy to hear you like our alerts feature. You can manage both push notifications and email alerts and add a maximum price by following the steps in this help centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI love the fact that instead of…
I love the fact that instead of scrolling through all the agents I have only the property relevant to us. Very up to date and reliable.
Ladle · 30 November 2021
Agent replied · 23 October 2024
Hi ladle,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am thrilled to have found on Zoopla…
I am thrilled to have found on Zoopla that we can search for Pet friendly rentals!Thank you soooo much Zoopla ...this has made a world of difference to our moving experience!
Catherine · 24 November 2020
Agent replied · 23 October 2024
Hi Catherine, Thank you very much for leaving us a 5 star review and for your feedback. We're pleased to hear you find the features on our site so useful, and we hope we continue to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat Site
I have used Zoopla recently to do flat searches in London. I found the site very easy to navigate, and there is a wealth of quality properties to view, great site.
Ana · 20 November 2020
Agent replied · 23 October 2024
Hi Ann, Thank you for leaving us a 5 star review. It's great to hear that you like our site and find it easy to use and navigate. We hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.