Orbit St Neots reviews

★★★★★ 1/5

Trustpilot

Check the quality of the Brickwork before buying from Orbit

I brought my house from Orbit Homes two years ago and initially I was very happy. However after only two years it was clear that my entire house was in need of re pointing. The mortar between the bricks was disappearing at a rapid rate. Not only has it been hard work and time consuming to get Orbit to get this arranged the standard of the work we have received since the work started has been absolutely awful. The brickwork is a complete mess. Orbits Customer Care Team and Manager has been next to useless on getting things rectified.

Ronda · 4 December 2023

★★★★★ 4/5

Trustpilot

The team was very helpful when I moved…

The team was very helpful when I moved into my new home, and I appreciate the work they do to provide affordable housing in the community. The property itself is in good condition and feels safe, which was my main priority. That said, there have been a few minor maintenance delays that could have been handled quicker, but when I reached out, the customer service team was responsive and resolved the issues. I’d say Orbit are doing a great job, but there’s a bit of room to improve on communication regarding repairs.

Martti · 24 September 2024

★★★★★ 5/5

Trustpilot

Susan Conway-what an amazing woman

Susan Conway-what an amazing woman! Susan was my tenancy coach for 6 months and I am very great full and super happy for the help & support and advice I have received from her. Susan provided excellent service and always had time for me. She was very friendly and honest. She is very good at her job! Thank you for everything you did for me i really appreciate it. xxx

Karolina · 21 July 2021

★★★★★ 1/5

Trustpilot

U keep telling us we have to have it…

U keep telling us we have to have it done but u keep doing it 4 months to early its not due till December and you have done it the company must b short of money cause as a builder that's not normal its like having a mot 4 months before it's due the earlier they keep doing it the more money they make in the same period like its happened 3 years in a row u do the sums

Ronald · 20 September 2024

★★★★★ 5/5

Trustpilot

Home Electric Test

A very nice young man came and did an electric check in the house. He checked the safety of all the plug sockets, fuse box, smoke alarms, light fittings, and Emersion heater. He checked the electric meter outside too. I'm sure he did some other checks but can't remember what. He said I needed 3 new smoke alarms, which he went out and bought. One for the kitchen, (which I didn't have one in before) hallway, and upstairs landing. He was very pleasant and professional. He got on with the job which took him around 4 hours to complete, this included his paperwork, which he sat in his van to do. I am very happy with the service I received from this company.

Willow · 19 September 2024

★★★★★ 5/5

Trustpilot

Open the chat box dealt with a 🤖 but…

Open the chat box dealt with a 🤖 but not for ages, got straight to someone human without too much 🤖 push back,

Nula · 19 May 2026

★★★★★ 1/5

Trustpilot

Failure by orbit on ASB issues

Over the past 7 years since 2017,I and my disabled partner have suffered ASB from orbit tenants[x2]plus a non orbit tenant and a lodger sot staying with one of the tenants. Orbit even took sides with the aggressors against us. Orbit even used the garden contractors as a weapon against us.We have suffered verbal threats to kill us, racist comments, criminal damage, human urine poured over our front door/dog poo, stones thrown at us, front door smashed, assaulted, called a paedophile, pet cat poisoned.Orbits response 'Not our problem'. Even when we managed to get a Restraining Order in 2022. Orbit took sides with our aggressors.I have made 5 complaints against orbit and all have the same outcome, 'Nothing happening'. My latest complaint took 9 months to get the standard answer by orbit. Even when I supplied cctv of incidents and police letters informing orbit we were the victim, including racist comments and our front door being kicked in. Orbits answer on the door was 'Storm damage?' This is how orbit get away with doing nothing to help the victim.All that matters to orbit is 'Where is the RENT.''We were promised they would be evicted. All we have got is the status quo.Orbit staff have been appalling in dealing with the situation. They are in denial. The staff lie, give false promises, rude, deny all responsibility to act putting all the onus on to the police.Orbit are a disgraceful company that will not listen.

Doug · 2 November 2023

★★★★★ 1/5

Trustpilot

I am beyond exasperated with Orbit…

I am beyond exasperated with this company - they are an utter disgrace. We have had no front entrance door to our building for over a month. I have spent hours and hours on the phone trying to get a resolution without any success. Aside from the foxes who try to enter our property at night, and the dangerous security issues this presents to all the residents in the building, this is severely jeopardising the imminent sale of my property. I am currently taking legal advice as it's the only resort I have left to try and get this resolved. Avoid them at all costs!

Laura · 11 September 2024

★★★★★ 1/5

Trustpilot

Orbit don't listen

Orbit don't listen. They ignore their tenants (customers as they like to call us). Their staff are rude also. Their contractors ruin our homes and don't care. Sooner I leave the better. I'm a vulnerable person and Orbit are aware. They just keep making feel low. Refuse me completely when I have a right. Also I made a complaint 26th March 2024. Couple of weeks ago they told me it's been resolved. Funny how I never got a response. They won't tale responsibility for their actions. They're certainly not for the people.

Natasha · 9 September 2024

★★★★★ 5/5

Trustpilot

Excellent Experience

Recently had our windows renewed and the experience was excellent. The guys who did it were superb and very friendly.

Peter · 2 June 2026

★★★★★ 1/5

Trustpilot

Neglect. You could start by repairing my electric…

You could help by repairing my electric s that rat's have chewed through the wiring on in the roof.This was reported to the housing Manager by email last Autumn many times, yet nothing has been done. Also to your repairs team 6wks ago who claimed this was an urgent situation, yet again nothing done. Then with your electrician check, who note I have no power along the hallway of my bungalow which leads to every room in the property, but the electric check was passed. HOW IS THIS POSSIBLE to be PASSED????.It's been so long now that I've been awaiting this repair that compensation is now due.

Customer · 28 August 2024

★★★★★ 3/5

Trustpilot

Incompetence has cost us a dog rehoming

We have a roof that is crumbling and possibly leaking for almost 3 years, and nothing has been done about it.But this is not the worst part.Rehoming a dog is made deliberately difficult.First we contacted the online chat. We were told to write a letter stating we would like a dog, with details and signatures, and it would be dealt within 48 hours.3 days later we received a form to fill in.To re-home a dog with dogs trust requires prior permission from a landlord for obvious reasons. Orbit refuse to accept this and will not accept a pet permission form without a definite breed defined on it, despite being told - directly in an email from the relevant department directly - that this was not necessary, and to just leave this part blank.After asking a member of staff over the phone about this, she contradicted what dogs trust themselves told me and refused to accept it, and hung up on me.Speaking to another member of staff, I was told (more politely) that they do indeed require the breed to be listed, but she still did not believe dogs trust's restriction, however she did say that if we marked it as urgent it would be dealt with quickly.We have most likely now lost the opportunity to re-home the dog we had hoped to get as a result of these ridiculous policies.If the form was provided immediately and it was made clear that the breed was a required part of the form, this would not have happened.EDIT: now 7 hours following their response, I have not received a private message on trust pilot from them regarding this matter.UPDATE 28th August: further phone calls regarding the pet request were still met with resistance, until I demanded to speak with a manager.This proved to be spectacular. He seemed genuinely concerned at the conflicting information and inconsistent times we were given. He also put us through to a lovely manager who kept working past hours to get this sorted for us, and we even have a letter stating any dog is fine.If I receive any information about this process being improved I will increase the score of this review again, but unfortunately I cannot increase it more because these obstacles are still in place as far as I am aware.

Chris · 28 August 2024

★★★★★ 1/5

Trustpilot

I received a letter in the post to tell…

I received a letter in the post to tell my orbit wanted to buy my property, in this letter they had told me to not waste any money on doing the house up and they would rehouse me to a better house and have it fully decorated before I moved in. I am now a year still on living here with a house that is half done as I started the work and I can’t afford to do the house up if I am going to be housed another house. This is a year on and nothing seems to be getting resolved. It has made me very depressed and unsettled as I can’t organise anything due to not knowing where I will be.

Charlotte · 27 August 2024

★★★★★ 3/5

Trustpilot

The engineer was polite

The engineer was polite. Changed a part & mentioned the boiler needed a clip but he ‘didn’t have one in the van’. If they are coming for an annual check why don’t they ever have all the parts they need? It’s not the first time we’ve had to try and arrange another appointment for something that seems relatively simple and straightforward. A waste of our time and yours and a waste of money having to arrange a second appointment. Otherwise it was ok.

Mrs · 26 August 2024

★★★★★ 5/5

Trustpilot

There is help available….

Thanks to Donna … I didn’t realise orbit could support its residents, there are many departments that can offer support and I’ve found the support very good and being able to talk to someone who can advise you and just knowing there is help out there makes the stress of everyday issues extremely helpful .

Nancy · 16 March 2023

★★★★★ 5/5

Trustpilot

Helpful

I had a good experience,very helpful,tried to get a better solution for my problem.

Patricia · 9 July 2026

★★★★★ 1/5

Trustpilot

I own a property in Bexleyheath

I own a property in Bexleyheath, Kent that unfortunately has orbit as as the property management. Orbit very kindly offered to replace all the front doors on all of the property’s in my particular building, owned and rented. Since the door has been fitted I’ve had constant problems with it, mainly with the door latch/locking mechanism. I have also had to replace the door handles on both sides and the doors are probably only a year or so old. Two nights ago my daughter who lives in the second floor property went to go out at around 9pm and couldn’t get out the front door. The door wasn’t locked but the latch to simply open the door wouldn’t work. This has happened before but after fiddling about it’s normally opened, not this time. We contacted orbit to report it and pointed out that it’s a potential fire risk and as usual they’re not interested as I own the property. We managed to get a locksmith out and after two hours of being there he got the door open. I have since called orbit to find out who installed the doors so I could contact them directly and got told that they don’t actually know who installed the new doors. I can only think that orbit have used a really cheap company that has now gone out of business which is why they can’t pass the information on. Just beware anyone living in these properties that orbit have fitted new doors on are at risk, the are a fire trap. Other people in the building have also been experiencing problems with the doors but nothing seems to get done about it, and probably won’t until someone is seriously injured or worse case killed. I am hopefully going to sell my property and get well away from orbit.

Mr · 15 August 2024

★★★★★ 1/5

Trustpilot

Boiler Temperature during the summer

I was employed as a self employed cleaner at 6 Anne Boleyn Court in Chatham.During the winter some new boilers were put in Valiantcompared to the old boilers every time I arrived the small bungalows seemed very over heated compared to the old ones. As it turned to summer seemed the boiler temperature was unable to be turned down.Resident had a seizure at home one evening it was reported. Went into hospital arrived home very very weak then returned to hospital and died after a stroke.

L.S.L · 12 August 2024

★★★★★ 5/5

Trustpilot

Helped with the information needed

I was very grateful for the help I received.

Helen · 7 August 2026

★★★★★ 5/5

Trustpilot

Bathroom sink repair

Easy navigation Pleasant friendly chatter Easy to arrange a repair

Jenny · 29 July 2026

★★★★★ 5/5

Trustpilot

I spoke to woman called dorrinda and…

I spoke to woman called dorrinda and she was very helpful and explained everything well.

George · 24 June 2026

★★★★★ 1/5

Trustpilot

Orbit debt collection agency

Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24

TheMartincook · 25 July 2024

★★★★★ 1/5

Trustpilot

Orbit debt collection agency

Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24

Martin · 25 July 2024

★★★★★ 5/5

Trustpilot

great customer service from Niroch.

Michele · 27 August 2026