Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat customer service, especially from Veronica
We are in the process of buying a new Stonebond property in Kelvedon Hatch and hope to complete soon. The customer service we have so far received from everyone connected with Stonebond has been excellent, but a special mention must go to Veronica, who has gone way and beyond to help us through some difficult situations. She has spent considerable time trying to progress the sale on our behalf and never failing to be helpful, informative and pleasant answering all our queries and concerns throughout the whole process. She is a friendly and likeable person, and a great asset to Stonebond. Thank you Veronica for making our life a lot easier. Janet & Ken
Mr · 20 April 2026
★★★★★ 5/5
TrustpilotA diy guy for the day with Stonebond. Free!
I’ve just moved into a lovely three bedroom house in Waterbeach. With Stonebond you get help for the day to put up things like loo roll holders and other helpful necessities around the house. Marius, my diy guy for a day, proved worth his weight in gold. Such a cheerful guy when you, as a new arrival, might be a little unsure on most things. A job well done. Thanks Marius for the help and hope to see you soon when I have unpacked/found a few more pictures!
Consumer · 5 May 2025
★★★★★ 5/5
TrustpilotI was not planning to move
I was not planning to move, however, liked the idea of a new house that I would have to do little maintenance to. I completed on 28th November 25 and part-exchanged my existing property. this all went very smoothly. Veronica helped move the process along when the Solicitor was a little slow in response to my queries.
Michelle · 8 December 2025
★★★★★ 5/5
TrustpilotA brilliant Experience with Stonebond
We had an excellent experience with Stonebond from start to finish. There were no delays at all, and we even received our keys exactly on the planned completion date. Since we bought our home off-plan, the sales team made sure to keep us updated at every stage, which really put our minds at ease.
Bhavish · 4 December 2025
★★★★★ 5/5
TrustpilotAmazing experience with Stonebond
We’ve had an amazing experience with Stonebond from start to finish. Veronica has been nothing but kind, supportive, and incredibly helpful throughout the entire process. Even after moving in, she has continued to be attentive and always available whenever we’ve needed anything. Her care and professionalism have made such a difference.
Sam · 8 December 2025
★★★★★ 5/5
TrustpilotStonebond (Woodbanks Development) The Thorley
We have just completed our purchase of The Thorley 🏠, @Woodbanks 🌳 in Takeley. From start to finish we have been guided through the process, from our first warm welcome ❤️ and show home tour, to reservation, mortgage brokers, solicitors, all without fault. Veronica 🫶🏼 has been absolutely amazing and is continuing to be, she is an asset to you and your Brand, the site team have also been welcoming and helpful, nothing is too much trouble. Gemma was also very welcoming and gave us our pre inspection visit. Best choice we ever made and we are so happy with our dream home, anyone looking to move to a new build we would highly recommend Stonebond #Kismet #Peters #Thorley
Victoria · 29 April 2024
★★★★★ 5/5
TrustpilotStonebond/Woodbanks - Excelllent!
This is our first new build property and our 2nd home in 36 years! Our experience was second to none. This was due to Veronica, who is an absolute 'star'. She has been very supportive, understanding and patient taking the time to explain anything we weren't sure of. Veronica is without doubt an excellent asset to Stonebond. The aftercare has also been great with any snagging being dealt with quickly and professionally by Gemma. Thank you, Jo & Garry
Johanne · 9 March 2024
★★★★★ 1/5
TrustpilotAVOID!!!!!!
AVOID!!!!!!! Absolutely disgusting bunch of charlatans. On the day of completion of our new house stonebond decided at the 11th hour to announce they would no longer be paying the stamp duty on the property which is what they advertised and what attracted us to buying with them in the first place. So either pay up or the deal falls through, so we had to beg and borrow £27k from family or we would've lost over £6k in solicitors fees, deposits etc. Stonebond couldn't have cared less they are absolute cowboys of the worst kind. Do yourselves a favour and buy from someone else. I'm now dreading what the after sales will be like if this experience is anything to go on!!!
Gary · 7 November 2025
★★★★★ 1/5
TrustpilotThe Crescent, Goffs Oak
We’ve previously reported surface water issues at our development, The Crescent, before First Port took over, but the experience with Stonebond Properties has been nothing short of frustrating. Despite highlighting concerns about water pooling on the road, posing safety risks to residents of the development and local residents of the community, Stonebond continues to deny any responsibility.
Laurie · 23 January 2025
★★★★★ 5/5
TrustpilotOur fist new build home
We have recently purchased our first new build home in Stableford Green development and our journey so far is exceptional. From the second we walked into the house we knew this is going to be our home. Veronica (the best sales Lady that walks this earth) was very patient with us, explained the process, told us all about the development and company. Fabulous experience. We reserved on the spot. From there it was a journey of support and understanding (we had our old home to sell). Veronica was very approachable and provided us with regular updates and even helped with chasing estate agents,solicitiors etc. ABSOLUTE STAR. I actually miss my interactions with her now. At no point we felt pressurised or hurried. On the day of completion we were greeted by customer services representative Dean. He gave us a walk through of our new home and answered all of our questions with patience (in the midst of chaos of having the movers in). He checked with us the next day as well which was a very nice touch. Dean is very responsive to any enquires we may have and we really couldn't ask for more. Yet another Stonebond Superstar.He visited us along with Karen just to see how we getting along and if we need anything about a month after we moved in and if that's not after sale care, I don't know what is. As for the house.. well, it's our dream home. Top quality of the build. Fantastic design, ample storage space and a lot of light coming in. As with any new build there are little snags here and there (we had a professional snagging company to provide report) but nothing major at all. Stonebond are also very responsive and attend to snagging repairs as soon as they can. We consider ourself very lucky that we came across Stonebond. We're confident they will carry on providing us with exceptional service and we really do recommend them if you are considering buying new house. Solid 5 stars :)
Jo · 23 June 2023
★★★★★ 5/5
TrustpilotGreat experience with Stonebond- Wintringham
We have had great experience with stonebond starting from reserving the property, to move-in and then the after care services. Everything went so smooth, and we are so happy to choose them.
Vibha · 13 August 2025
★★★★★ 5/5
Trustpilot10 * service & finish
I recently purchased a new house from Stonebond in St Albans. Although I wasn't a huge fan of new builds I am now a complete convert & absolutely love my new home. The service from start to finish has been incredible with the entire team. Special thanks to Arwen who was so thorough with the sale & the Lesley & Dean for all the after support to ensure I was happy. The level of detail & customer service was second to none. They went above & beyond with some surprise gestures which I was totally blown away by. They made a potentially complex process totally stress free. I couldn't recommend this developer highly enough & I'm so grateful to have come across them.
Alice · 27 May 2022
★★★★★ 1/5
TrustpilotABS = Anybody But Stonebond
Appalling customer care due to drainage issues at Stableford Green, Bishops Stortford - from the Head of Customer downwards, they consistently delay responses to issues, kick the can down the road and their stock answers are “ it is wet, gardens get wet” - both our front and rear gardens are ruined and due to their own delay tactics we are now “ out of warranty “, despite raising two tickets in the allotted time frame, they are exceptionally well coached to deliver meaninglessness answers and when you have the photos and answers at your disposal, they find an excuse not to visit - Please spend your money elsewhere and like other owners giving reviews, it is not a location specific issue but a Stonebond issue that have no desire to look after their customers and just take the cash.
Peter · 26 March 2025
★★★★★ 5/5
TrustpilotWoodbanks Takeley Development
We have just moved in to the Woodbanks development in Takeley. From the start we have had nothing but the best experience. Veronica in the sales office along with the team have really looked after us throughout the process. Stonebond have the most wonderful customer service team that ensure any snags are dealt with immediately and to a high standard. All the staff are happy and polite and a pleasure to speak to!
Karen · 13 June 2025
★★★★★ 5/5
TrustpilotStonebond (Dream Homes) with Amazing Staff new…
We have very recently purchased new home at Takeley Woodbanks Bishop’s Stortford developed by Stonebond. Apart from the quality and spacious housing I must admit Stonebond has amazing staff and the main reason we been able to buy this amazing property due to it’s sales manager “Veronica Simes”. I found her thorough professional, fully committed, honest, collaborative, problem solving, very friendly and flexible with very positive attitude.
NAEEM · 2 May 2025
★★★★★ 5/5
TrustpilotWe had such a wonderful experience with Stonebond Wintringham
We had such a wonderful experience with Stonebond at Wintringham, and I genuinely can’t recommend them highly enough.
Sandra · 31 March 2026
★★★★★ 1/5
TrustpilotMy experience working at this company…
My experience working at this company was disappointing. The management lacked clear communication, and there was little opportunity for professional growth. While some colleagues were supportive, overall the work environment felt disorganized and stressful.
Mr · 7 November 2025
★★★★★ 5/5
TrustpilotVeronica at Stonebond’s professionalism
Veronica’s diligence and professionalism impressed us from the start to finish of a very complex and lengthy completion.
Lynn · 2 March 2026
★★★★★ 1/5
GoogleBuy at your own risk. Unsafe building practices used on site including fire safety, site internally reported to HSE. They have hired outside inspectors so there is no council oversight. Genuine warning to people, as whoever lives in those houses will be the ones at risk because of cheap companies.
J · 20 March 2025
★★★★★ 5/5
TrustpilotAbsolutely delighted and would recommend
We recently reached our one-year mark in our Stonebond new build, and we couldn’t be happier with our experience from start to finish.
Smita · 3 December 2025
★★★★★ 5/5
TrustpilotVeronica gave me such an amazing…
Veronica gave me such an amazing service, she went over and above her role
Emma · 1 February 2026
★★★★★ 5/5
TrustpilotBest home move experience ever!
Best home move experience ever!! What a fantastic brand Stonebond have created! Our home move was completely stress free. The customer service was 10 out of 10, Stonebond have thought of so much to ensure the whole process a positive one!
Angela · 5 May 2025
★★★★★ 4/5
GoogleA new build. The new homes are difficult to find without a satnav.
Carole · 16 January 2026
★★★★★ 1/5
TrustpilotICE RINK at THE CRESCENT, GOFFS OAK
We’ve had a frustrating experience with Stonebond Properties regarding surface water issues at our development, The Crescent. Despite raising concerns about water pooling on the road, causing safety risks for residents, including my daughter, myself, and even a heavily pregnant neighbour, Stonebond refuses to accept any responsibility.
Shelley · 23 January 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
