Hazell and Kent reviews

★★★★★ 1/5

Google

I saw the H&K ads on Open Rent and messaged them several times about booking a viewing. Firstly, their replies have been so inconsistent: one time they said cats are allowed and another time they said cats are not accepted? And I called them regarding this issue and two of the employees gave me completely different answers. Furthermore, I called them two times to book viewings but they have never gotten back to me with the times. Overall, I did not have a pleasant experience with this estate agent. (FYI: Please look at their reply to my comment to judge their professionalism, I was objectively stating my experience with them and they said ‘Your English is not good and I throw abuse at them’) Personally, I will recommend staying away from this unprofessional agency.

Jenny · 25 February 2025

★★★★★ 1/5

Google

Absolutely shocking and nasty experience. Please avoid these letting agents at all costs. Stay away please! I asked for repairs to be done when I moved in. I moved out two years later and the repairs were not done. They sent repair men that were basically clowns. I’ve never been so frustrated! It’s a shame really because the property was in a nice location. Just poorly managed. When I left. They tried to steal my deposit money by claiming the carpets were dirty. Despite me telling them when I moved in that the carpets were filthy. I was also being blamed for the mould meanwhile the flat had no heating. People. Stay away. These are the worst letting agents I’ve ever used in this country!

Gertrude · 12 June 2023

★★★★★ 1/5

Google

Avoid at all costs! Don't advertise your property on Rightmove and ignore your emails. Complete lack of professionalism. Their response beggers belief as they chased me to sign a contract and then went completely silent when I queried why it wasn't in Rightmove and ignored repeated emails. They didn't want to pay to advertise on Rightmove ... Comment re a cleaner representing me is ridiculous 🤣. I was present to allow access when they took photos and video.

Julia · 12 June 2023

★★★★★ 5/5

Google

: Profesionalism I have had a very good experience with this agency.I lived in a house with several rooms for almost 4 years, everything was ok, all the time the members of the Hazell and Kent team were very professional in all the actions taken, I received the deposit back in full in a very short time. Thank you Mr. Danny, thank you Seby, thank you all. Wish you all the best!

Mariana · 12 June 2022

★★★★★ 1/5

Google

Made a viewing appointment at a suggested time. They asked me to call ten minutes before the viewing which I did. They didnt answer my call when I rang to confirm, left a voicemail. They never turned up no text no call to cancel the viewing. Met a guy at the viewing property turned out he was supposed to have the viewing before me. He was also waiting for the agent. No on showed up. We waited for 20mins then left. Very very disappointed.NegativeResponsiveness, Professionalism

Yim · 25 August 2022

★★★★★ 1/5

Google

BEWARE OF ILLEGAL LETTING PRACTICES!!! The staff at the agency are completely incompetent. They do not follow the law with regards to how rentals should be handled. They will charge fees illegally and not follow the terms of the rental contracts that they themselves write up. They will even insert terms into their contracts are outright illegal and unenforceable to scare tenants. Their behaviour is at best incompetent and at worst criminal. If you rent from them, make sure to check everything they say or do with respect to the law.

Sam · 12 June 2021

★★★★★ 5/5

Google

Hazell & Kent are a smaller firm with a more personal touch. This means that they can be flexible in a way that other larger companies can or will not. They allowed us to rent when we did not meet the "one size fits all" criteria of other agents, for which we are truly grateful. Their small size didn't affect their ability to respond, when there were problems with the house they were prompt in putting it right. They also were really quick in authorising the return of the deposit. I would certainly rent from them again.

Kay · 12 June 2020

★★★★★ 5/5

Google

The team at H&K were very happy to accommodate a virtual viewing for me, as i was relocating to Cambridge to move into my property. The onboarding process was simple, agents replied promptly to queries and were very supportive throughout both this and during my tenancy. At busier periods, email contact was slower but concerns were always followed up and requested maintenance was carried out extremely quickly. Thank you to all at H&K for a smooth tenancy

Mark · 15 April 2024

★★★★★ 1/5

Google

Exceptionally rude, I went in on a quiet day and spoke with the manager about renting a room. He started by saying how terrible it was that rooms have to be at least 6m^2 by law, and ended by accusing me of being under the influence of drugs and that he would never let anything to me anyway. The office is on mill road. Of course when I opened the door to come in, there was a smell of cannabis as anyone who knows the area could attest. When I said that I've been drug tested due to a forces application, he said I could've started in the 3 weeks since. Fair to say I wouldn't recommend them to anyone if even the manager deems this kind of behaviour appropriate

Ed · 13 June 2019

★★★★★ 5/5

Google

Hazel and Kent is a very professional firm. People there are always willing to assist at any given time. It operates on what I call ‘Time on Task’ regime, i.e everything is done on time and as expected. I felt at home (home away from home) when Hazel & Kent accommodated me. Danny, Seb, Harriet and Benedicte, you are the best! I strongly recommend this firm to continue providing its quality services to people.

Ithete · 12 June 2020

★★★★★ 5/5

Google

To Seb Simon Throughout the duration of our tenancy, we found your services to be professional and responsive. Your prompt attention to maintenance requests and clear communication greatly contributed to a positive renting experience. The check-out process was handled efficiently, and we appreciated your assistance in ensuring all formalities were completed smoothly. Thank you for your support and professionalism during our tenancy. I would recommend.

Irina · 18 August 2024

★★★★★ 5/5

Google

I had an amazing experience with them. It was my first tenancy in Cambridge and they made it very easy. Explained all my doubts as a newbie in UK with great patience and details. Kept me updated with all the maintenance related things for the room. Check-in and check-out was very smooth. They also had my deposit with the DPS scheme which is very good.

Anshuman · 15 April 2024

★★★★★ 5/5

Google

We provided an EPC for this company - staff were a professional and a pleasure to deal with - we received prompt payment. Happy to recommend and give 5*

A customer · 18 August 2025

★★★★★ 1/5

Google

The staff is very incompetent. They take a long time to do any repairs on the house and charge you for damages that you didn’t do. they sent me pictures with damages of rooms I’ve never been in and never rented from them and changed me for those. It takes forever for them to respond to emails. They never show up on time. The staff display consistent rasist behaviour To be avoided!

Cristian · 12 June 2023

★★★★★ 1/5

Google

Myself and my wife let through Hazel and Kent in late 2020. Letting through them was a mistake we both regretted after only a few weeks into our new property in Kerridge Close. The property was left in a terribly unclean state, it was clear that it was never looked after in the time between tenants. The shower head was weak and felt more like a dribble on your head, we were cleaning out cobwebs on the windows a day after the move and the carpet was so filthy we could barely walk on it without wearing slippers. The TV antenna was broken, the vacuum was mostly broken and weaker than the shower, the house was constantly cold, the front lock didn't work properly, the microwave broke and became a health and safety hazard that nearly set things on fire, the oven burnt everything, the stove was uneven and improperly cooked food, the sink was clogged within a month and a half of living in the property, we were waking up with nasty bug bites on our bodies and when we moved we realised there was a spider infestation in the bedroom. We also requested a repair to the toilet seat after it started coming off the hinges. We sent an e-mail asking for it to be repaired, but were initally ignored, after sending another e-mail, we got one booked for a week later at which point maintenance no-showed. After inquireing with Hazel and Kent, asking why the repair man didn't show up, we were given a rude response saying "he'll get to you when he can", after another week of the repair man not arriving, we made a complaint. We highly doubt that Hazel and Kent even booked the repair man in the first place after saying they had. At the end of our tenancy, Hazel & Kent attempted to take money from our deposit for "cleaning" the house after we, apparently, left it in an unfit state. We pointed out that we were handed the property in an unfit state, which they disputed. We asked for proof that the property was cleaned beforehand as we suspected Hazel and Kent had lied to us. They refused to provide evidence of the property being cleaned, and we mentioned we’d be happy to discuss cleaning fees if they could provide proof of the property being cleaned before we moved in. They eventually returned the full deposit, as they couldn't provide proof of the property being cleaned before December 2020. When we complained about these issues, we were either ignored, told to buy new things out of our own pocket or were accused of lying. This property is not suitable for two working adults. This was the worst experiences I've ever had with an agency and we’ve rented in London and Sydney previous to this. A basic standard of living was not provided by Hazel and Kent.NegativeResponsiveness, Quality, Professionalism, Value

Liam · 25 August 2021

★★★★★ 5/5

Google

Rented with Hazell and Kent for nearly 2 years and the experience was amazing from start to end. Seb and the entire team have excellent professionalism, are accessible, flexible and very keen to understand any issues affecting tenancy. I lived and left as a happy tenant with them.

Wilfred · 15 April 2024

★★★★★ 4/5

Google

Very professional and helpful. Last year I was desperate to find a room and the team was absolutely amazing and fast as possible in the renting process. The only reason I didn’t rate as a 5* was because one of the rules of my contract was that I couldn’t have overnights visitors which is a bit inconvenient, specially for someone who doesn’t have their family in the country. But other then that little detail the team is very polite, professional and helpful. And any concern regarding the house was dealt very quickly.PositiveResponsiveness, Quality, Professionalism

Joana · 25 August 2020

★★★★★ 4/5

Google

My overall experience with Hazel and Kent has being a wonderful and equally very pleasant one. Throughout my 3 years stay, they have shown me immense support and have always being available to me at the other end of the phone. You can rest a sure that you're not alone - when renting from this estate agent. You will find a very responsive and professional team of individuals, who cares not only to have you as a tenant but for your happiness. THUMBs Up!PositiveResponsiveness, Quality, Professionalism, Value

Christine · 25 August 2020

★★★★★ 1/5

Google

Poor company from the slow application process through to not acknowledging a mould/damp problem in the property. Customer service is also very poor and rude when they decide to answer (oftentimes they don't pick up) I would not recommend them!NegativeResponsiveness, Quality, Professionalism, Value

James · 25 August 2021

★★★★★ 5/5

Google

I’m an international student currently living in Cambridge. In my early days while was searching for a good place to live, after checking on few agencies, I happen to come across Hazell & Kent. Since the start, each and every staff were very friendly. One of the staff was very kind to offer me a lift too. You wouldn’t believe, I had a forty five minutes long happy and friendly conversation with Mr Hazell. It is not a small thing for someone to be so friendly to a complete stranger. They were my life savers. Hazell & Kent value their customers.

Alex · 12 June 2020

★★★★★ 1/5

Google

Extremely rude and exploitative. This company made my tenancy awful, were completely unhelpful when I asked for help with an abusive tenant and threatened to evict me when I said I expressed basic medical needs. Awful awful company, not even worth writing a full review- just beware as I spoke to citizens advice bureau and half of what they did was not legalNegativeResponsiveness, Quality, Professionalism, Value

Nusrath · 25 August 2021

★★★★★ 5/5

Google

We have been renting with Hazell and Kent for almost 8 years. They have always been very professional and really helpful. Excellent customer service, clear communication, and quick repairs. Highly reccomend them!!!

Mariana · 15 April 2024

★★★★★ 2/5

Google

The guy at the first desk was very helpful but then the other guy sitting inside forming boss is very rude

Jeffrey · 12 June 2022

★★★★★ 5/5

Google

Very nice and helpful people. Enjoyed staying in their accommodation on Kendal Way. I would certainly recommend them and would be a pleasure to rent a room them again, if I need to.

Yasin · 13 June 2019